Fetch Softworks

slowness (2 posts)

• Started 15 years ago by laura_c
• Latest reply 15 years ago from Scott McGuire

• laura_c Member

  Hi,

  I am trying to upload a 110 MB (mpeg4) video file onto my server and it's taking hours. Is this normal? What can I do to make it go faster? Should I re-compress or convert the video (if so, into what)?

  Thank you.

  Posted 15 years ago #

• Scott McGuire Administrator

  Hi Laura,

  The main problem is that home Internet connections don't have a very fast upload speed (most home connections are designed to download files much faster than they upload files). Also, uploads rarely happen as fast as the advertised speed of your Internet connection (the speeds the companies advertise are "up to"), and may be slowed down further by network traffic in your neighborhood or how busy the server is.

  Typical home Internet connections upload with speeds of 128-384 kilobits per second. Let's assume you have an upload speed of 256 kilobits per second (this is just for an example; I do not know what speed you really have):

  256 kilobits per second = 32 kilobytes (KB) per second (8 bits in a byte) = 1920 KB per minute.

  Your file is 110 MB = 112640 KB. So, at 1920 KB per minute, your file would take at the very least 112640 / 1920 = 58.6 minutes - so, an hour, and that's assuming you were able to actually get the full advertised speed of your Internet connection. (And if your upload speed was lower than 256 kilobits per second, the upload would take longer, of course.)

  Fetch uses the full capacity of your Internet connection to upload files as fast as it can. If you are sure that your Internet connection should be transferring files at a much faster upload speed than this, then you might want to check and see if there is a problem with the server resulting in slow uploads.

  Otherwise, the only other suggestion is to make your file smaller (or put it on a CD and mail it, if that's an option). Recompressing or converting the movie might make a difference, but I'm afraid we aren't video experts, so I'm afraid I don't have suggestions for what settings or format you should try.

  I hope this helps, and please let us know if you have further questions.

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 15 years ago #