Fetch Softworks

SSL error -9844 (6 posts)

• Started 16 years ago by sophus
• Latest reply 16 years ago from Scott McGuire

• sophus Member

  I just downloaded Fetch 5.2.1 and I'm getting the error "SSL error -9844 Server responded: AUTH Command OK. Initializing SSL connection." when I try to connect.

  What does this mean?

  I'm using a MacBook Pro.

  Posted 16 years ago #

• Scott McGuire Administrator

  Hi,

  You would only get this error if you selected "FTP with SSL" from the "Connect using" pop-up menu in the New Connection dialog.

  So first I want to check and see if you were deliberately trying to connect to the server with FTP with SSL (FTPS)? If not, try choosing FTP from the "Connect using" menu again and see if that fixes the problem.

  If you were trying to make an FTP with SSL connection, let us know and we'll investigate further.

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 16 years ago #

• sophus Member

  Yes, I am trying to connect with SSL. The trial version worked great on my G4, but it's not working on my MacBook.

  Posted 16 years ago #

• Scott McGuire Administrator

  Hi,

  The error message indicates that the server things there is a problem with your SSL certificate, although exactly what it thinks is wrong isn't clear.

  We'd like some more information to help diagnose the problem.

  After you try to connect and you get the error message, could you please choose Fetch Transcript from the Window menu, copy the entire contents of the transcript window, and paste them into a reply to this message?

  We'll take a look and try to figure out what's going on.

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 16 years ago #

• sophus Member

  Fetch 5.2.1 (5C263) Intel running on Mac OS X 10.4.9 (8P2137) Intel English
  StuffIt Engine 0x820, StuffIt SDK Version 10.1.1b1
  Partial serial FETCH5X001-HNGL-RSJJ T
  Connecting to 204.128.192.201 port 21 (Mac OS X firewall is off) (6/5/07 12:05:00 PM)
  Connected to 204.128.192.201 port 21 (6/5/07 12:05:00 PM)
  220
  AUTH TLS
  234 AUTH Command OK. Initializing SSL connection.

  Posted 16 years ago #

• Scott McGuire Administrator

  Hi,

  Thanks for the transcript. Not a lot of info in there, is there? :)

  So, we'd like even more information. Could you please do the following?

  * Open Fetch, if it's not already open.
  * Type Command-Option-Shift-Control-D. (Yes, hold down all five of those keys at once!) That will turn on Fetch's Debug menu.
  * In the Debug menu, go to the Logging submenu, and choose "CFReadWriteStream log".
  * Go to the Debug menu again, go to the Logging submenu, and choose "CFStreamCF log".
  * Try connecting to the problem server again.
  * Nothing new will appear in Fetch; the additional information has been sent to your system.log.
  * Switch to the Finder.
  * Choose "Go to Folder..." from the Go menu in the Finder and enter "/var/log" (without the quotes).
  * Then, find the system.log file in that folder, and email the file to:

  bugs at fetchsoftworks dot com

  Please put a short description of the problem you're having (the error message) in the email message.

  Thanks, and sorry for the inconvenience. Please let me know if you have any questions about this.

  Scott McGuire
  Fetch Softworks

  Posted 16 years ago #