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Stall (4 posts)

  • Started 7 years ago by alyssaw
  • Latest reply 7 years ago from Scott McGuire
  • alyssaw Member

    Hello,
    I am transferring files and twice Fetch has stalled when it hits 6.3 MB. I broke the files down into smaller groups and it is still stalling. What is going on? Thank you.

    Posted 7 years ago #

  • Scott McGuire Administrator

    Hi,

    If the upload of a large file always stalls at the same place, the most likely cause is that you are out of space (also known as "quota") in your account on the server.

    Unfortunately most FTP servers don't give a useful error when this happens.

    Most Internet service providers only provide a relatively small amount of storage with your account, such as 10 MB total.

    You should try deleting unused files from the server, if possible, and see if that fixes the problem.

    If you are sure that you have enough space on the server to upload the files, the next time your upload stalls, please choose Fetch Transcript from the Window menu, copy the entire contents of the transcript window, and paste them into a reply to this message.

    We'll take a look and see if we can figure out what's going on.

    Thanks,

    Scott McGuire
    Fetch Softworks

    [This message has been edited by ScottMcGuire (edited 04-09-2007).]

    Posted 7 years ago #

  • alyssaw Member

    My hosting is with Media Temple and it shows that I am using 67 MB of disk space out of 2048 MB available. I just looked at the transcript and it says that I have exceeded quota, so I am calling Media Temple right now.

    Posted 7 years ago #

  • Scott McGuire Administrator

    Hi,

    Yes, calling Media Temple sounds like the right thing to do in that case.

    Good luck sorting it out, and please let us know if we can be of further assistance!

    Best,

    Scott McGuire
    Fetch Softworks

    Posted 7 years ago #

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