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Stall after 50 MB UPLOAD (7 posts)

  • Started 4 years ago by Ngr
  • Latest reply 4 years ago from Scott McGuire
  • Ngr Member

    Title says pretty much everything.
    I cannot upload anymore files bigger than 50 MB, regardless of the server I am uploading to.
    How can I solve that matter?

    Posted 4 years ago #

  • Scott McGuire Administrator

    Hi,

    Is this a new problem that just started happening, or have you always had this problem?

    Usually, if you find your uploads stall regardless of which server you upload to, this indicates an issue with your network equipment, such as your cable/DSL modem or router/wireless base station.

    If this is a new problem that just started happening, we recommend you try the following steps to see if it fixes the problem:

    * Shut down your Mac.
    * Unplug your router or wireless base station (if you have one; a router is a device for sharing your Internet connection with multiple computers).
    * Unplug your cable/DSL modem.
    * Plug the cable/DSL modem back in, and wait about a minute for it to get completely started up.
    * Then plug the router or wireless base station back in, and wait another minute for it to start up.
    * Finally, start your Mac.

    Then try uploading again.

    Please let us know if that doesn't help.

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 4 years ago #

  • Ngr Member

    Hello,
    it is a new problem. I succesfully uploaded large files before.
    I'll try your suggestions.
    Thanks

    Posted 4 years ago #

  • Ngr Member

    It seems that now I can upload again but it stalls at the end of upload...

    Posted 4 years ago #

  • Scott McGuire Administrator

    Hi,

    So you're able to upload more than 50 MB now, but the transfer stalls at the very end?

    Which version of Fetch are you using?

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 4 years ago #

  • Ngr Member

    5.0.5, I am still in OSX 10.3.x...

    Posted 4 years ago #

  • Scott McGuire Administrator

    Hi,

    All versions of Fetch 5, including the latest, work on Mac OS X 10.3.9. So if you're using Mac OS X 10.3.9, I'd recommend updating to at least Fetch 5.3.1 (which would be a free update for you), and strongly suggest getting the upgrade to Fetch 5.5.2 (a $10 upgrade). You can download either from our downloads webpage.

    Stalls at the end of uploads are often also caused by network equipment problems, or sometimes server problems. If you're experiencing upload stalls with at the end of every upload, and you're using a router or wireless base station, you may want to look and see if there are firmware upgrades for them. Or it could be your Internet provider has made some changes to how the cable/DSL modem software/firmware that is causing this problem.

    If you're only experiencing the stalls with one server now, you should check and make sure you aren't out of storage space on the server.

    In the meantime, though, if you're just uploading a single, large file, you can use Fetch's resume upload feature to try to finish the upload after the transfer stalls. It will let you start the upload where you left off after the connection is dropped, instead of always starting at the beginning. (Not all servers support resume upload, but many do.) For information on using the resume upload feature, see the Resuming uploads topic in Fetch Help (or click the link here).

    One new feature of Fetch 5.5 is that it will automatically try to resume uploads if they stall, so that you don't have to manually resume them. So if you're on Mac OS X 10.3.9, you might want to try Fetch 5.5 and see if it helps.

    Please let me know if you have further questions.

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 4 years ago #

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