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stalls at 152kb everytime (4 posts)

  • Started 8 years ago by sponester
  • Latest reply 8 years ago from Scott McGuire
  • sponester Member

    i've been trying to download a project file from that is .fcp.
    it is only 7mb and the server isn't liking it.
    i can download a 31mb qt file no prob. but not .fcp files

    please help

    Posted 8 years ago #

  • Scott McGuire Administrator

    Hi,

    Can you upload other kinds of files (that are not .fcp) without a problem?

    When uploads always stall at the same place, the most likely cause is that you are out of space (also known as "quota") in your account on the server.

    Unfortunately most FTP servers don't give a useful error when this happens.

    You should try deleting unused files, if possible, and see if that fixes the problem.

    If that doesn't work, let us know and we'll investigate further.

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 8 years ago #

  • ja030 Member

    I also have a problem with stalling, and don't know why I would have a "quota" with my host server. These are all jpg image files, approx 2.2 or 2.3 mgs ea. Twice it stalled at the 68th jpg file, I examined the folder/file then, and saw it did not have the proper jpg extension, so I gave it one, then the 3rd time it stalled there, I deleted only that jpg file, renamed all following, and tried again. Then the 4th time it passed that file but stalled at the 105th, which has proper jpg extension like all others for my host server. there are 579 jpgs total in this job, and I don't want to attempt again w/o some input.
    I will contact the host and find out if there is a 'quota' I'm unaware of.

    thank you!
    jj anderson

    Posted 8 years ago #

  • Scott McGuire Administrator

    Hi JJ,

    You should double-check to make sure you're not running out of space on the server.

    However, it could be a different problem. Unfortuantely some hosts just stall out when you're trying to transfer a large number of files to them, as you're trying to do.

    You might want to see if you can connect to the host using SFTP instead of FTP (choose SFTP from the "Connect using" menu in the Fetch New Connection dialog), and then trying to upload. Using SFTP, if available, often fixes that sort of problem.

    Otherwise, the best suggestion I have is that the next time it stalls, just select the remaining files that you need to upload (all the ones that are listed after the one that stalled - Fetch uploads the files in alphabetical order), instead of trying to upload them all again. That way you'll eventually get to the end.

    One way to do this without having to manually figure out where the transfer left off is to use the Fetch Mirror command, which makes a server folder match the contents of a local folder. If your upload stalls, you can just re-run the Mirror command, and it will automatically pick up where the last upload left off. For steps on using the Mirror command, see the Mirroring a local folder to a remote folder help topic in Fetch Help (or click on the link here).

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 8 years ago #

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