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Stalls on 1st upload, OSX Tiger (8 posts)

  • Started 18 years ago by LevelFive
  • Latest reply 18 years ago from LevelFive
  • LevelFive Member

    Hi there.

    I did a brief search of the forum, but couldn't locate an answer to my problem.

    I upgraded to Tiger, and this was when the problem started. I was using v5.0.2 of Fetch.

    I have since initialized my HD due to other problems relating to the upgrade, reinstalled Tiger and upgraded to v5.0.5.

    I am not using a firewall, and passive mode is turned on in Fetch Prefs.

    The problem is that THE FIRST TIME I upload files Fetch stalls, and often crashes. This happens if I drag & drop OR try to upload via the "Put" command. Upload type is set to automatic.

    When I click the stop button, Fetch takes 1~2 minutes to recover, but then I can upload files, and it works fine after that. If I have to restart Fetch, the first upload doesn't work again.

    An inspection of the log shows that when Fetch crashes, no entry -- to my untrained eye -- seems to be made in the log.

    Any suggestions will be greatly appreciated. I like Fetch, but this flaky behavior is not what I've been accustomed to from what I consider a high-quality product.

    Posted 18 years ago #

  • Scott McGuire Administrator

    Hi,

    We're sorry you're having problems. We haven't heard of a similar problem before, so we'd certainly like to investigate and help resolve the problem.

    First, could you try downloading the Fetch 5.1b2 public beta, and let us know if you see the same problem with it? You can download it here: http://getfetch.com/Fetch_5.1b2.dmg .

    If that doesn't solve the problem, could you please do the following? After you experience the stall, click the Stop bottom, and it finally recovers - assuming Fetch doesn't crash - please choose Fetch Transcript from the Window menu, copy the entire contents of the transcript window, and post them here.

    If Fetch does crash, check again for a Fetch.crash.log file in the CrashReport folder in the Logs folder in the Library folder of your Home folder. If you fine one, please email it to us at:

    bugs at fetchsoftworks dot com

    If you don't find one, run the Console application and look at console.log and system.log and see if you see any Fetch-related information; the lines should be labelled with "Fetch" at the beginning. If you see anything, post it here or email it to us.

    Thanks, and sorry for the troubles,

    Scott McGuire
    Fetch Softworks

    Posted 18 years ago #

  • LevelFive Member

    OK Sorry it's taken me so long to reply -- hectic week.

    Here is the Fetch Transcript. The transcript shows downloading the "placeholder documents" and uploading my client's actual site documents. The transcript shows successful upload, but the hang-up occurs before that.

    Thanks!!

    PS -- I just re-read your response, and I didn't download the 5.1 beta.

    Also, how do you recommend preserving shortcut data? I normally move the "shortcut" file from the library to the desktop, install/reinstall the program, then replace the "shortcut" file. Could this be part of the problem?

    a

    Fetch 5.0.5 (5A835) PowerPC running on Mac OS X 10.4.5 (8H14) PowerPC English
    StuffIt Engine 0x0 (StuffIt Features Not Available)
    Partial serial FETCH5X001-PEB5-6TJH T
    Connecting to 205.178.145.227 port 21 (OS X firewall is off) (3/17/06 1:31:00 PM)
    Connected to 205.178.145.227 port 21 (3/17/06 1:31:01 PM)
    220 Serv-U FTP-Server v2.5n for WinSock ready...
    USER ntsl303125%0059881
    331 User name okay, need password.
    PASS
    230 User logged in, proceed.
    SYST
    215 UNIX Type: L8
    PWD
    257 "/" is current directory.
    MACB ENABLE
    500 'MACB': command not understood.
    PWD
    257 "/" is current directory.
    PWD
    257 "/" is current directory.
    TYPE A
    200 Type set to A.
    PASV
    227 Entering Passive Mode (205,178,145,227,241,82)
    LIST -al
    150 Opening ASCII mode data connection for /bin/ls.
    drwxrwxrwx 1 user group 0 Dec 14 09:14 .
    drwxrwxrwx 1 user group 0 Dec 14 09:14 ..
    drwxrwxrwx 1 user group 0 Mar 17 10:17 backup
    drwxrwxrwx 1 user group 0 Dec 15 02:57 htdocs
    226-Maximum disk quota limited to 3000000 Kbytes
    Used disk quota 0 Kbytes, available 3000000 Kbytes
    226 Transfer complete.
    CWD htdocs
    250 Directory changed to /htdocs
    PWD
    257 "/htdocs" is current directory.
    PASV
    227 Entering Passive Mode (205,178,145,227,241,83)
    LIST -al
    150 Opening ASCII mode data connection for /bin/ls.
    drwxrwxrwx 1 user group 0 Dec 15 02:57 .
    drwxrwxrwx 1 user group 0 Dec 15 02:57 ..
    -rwxrwxrwx 1 user group 14785 Dec 21 2004 animated-messages-small2.gif
    -rwxrwxrwx 1 user group 439 Dec 23 2004 bottom.gif
    drwxrwxrwx 1 user group 0 Sep 8 2004 cgi-bin
    drwxrwxrwx 1 user group 0 Sep 8 2004 db
    -rwxrwxrwx 1 user group 1707 Dec 23 2004 home.htm
    -rwxrwxrwx 1 user group 791 Dec 21 2004 logo-netsol.gif
    drwxrwxrwx 1 user group 0 Dec 15 02:57 stats
    -rwxrwxrwx 1 user group 1519 Dec 23 2004 style.css
    -rwxrwxrwx 1 user group 248 Dec 23 2004 top.gif
    226-Maximum disk quota limited to 3000000 Kbytes
    Used disk quota 0 Kbytes, available 3000000 Kbytes
    226 Transfer complete.
    PWD
    257 "/htdocs" is current directory.
    Update check started at 03/17/2006 01:32 PM
    PWD
    257 "/htdocs" is current directory.
    Update check skipped at 03/17/2006 01:33 PM (next check after 03/18/2006 03:39 AM)
    TYPE I
    200 Type set to I.
    SIZE animated-messages-small2.gif
    213 14785
    MDTM animated-messages-small2.gif
    213 20041221111400
    PASV
    227 Entering Passive Mode (205,178,145,227,241,84)
    RETR animated-messages-small2.gif
    150 Opening BINARY mode data connection for animated-messages-small2.gif (14785 bytes).
    226-Maximum disk quota limited to 3000000 Kbytes
    Used disk quota 0 Kbytes, available 3000000 Kbytes
    226 Transfer complete.
    Transfer of animated-messages-small2.gif (14,785 bytes, 14,785 bytes/sec, 0:01 elapsed) completed at 3/17/06 1:33:25 PM
    SIZE bottom.gif
    213 439
    MDTM bottom.gif
    213 20041223113200
    PASV
    227 Entering Passive Mode (205,178,145,227,241,85)
    RETR bottom.gif
    150 Opening BINARY mode data connection for bottom.gif (439 bytes).
    226-Maximum disk quota limited to 3000000 Kbytes
    Used disk quota 0 Kbytes, available 3000000 Kbytes
    226 Transfer complete.
    Transfer of bottom.gif (439 bytes, 0 bytes/sec, 0:00 elapsed) completed at 3/17/06 1:33:26 PM
    CWD cgi-bin
    250 Directory changed to /htdocs/cgi-bin
    PWD
    257 "/htdocs/cgi-bin" is current directory.
    TYPE A
    200 Type set to A.
    PASV
    227 Entering Passive Mode (205,178,145,227,241,86)
    LIST -al
    150 Opening ASCII mode data connection for /bin/ls.
    drwxrwxrwx 1 user group 0 Sep 8 2004 .
    drwxrwxrwx 1 user group 0 Sep 8 2004 ..
    226-Maximum disk quota limited to 3000000 Kbytes
    Used disk quota 0 Kbytes, available 3000000 Kbytes
    226 Transfer complete.
    CWD /htdocs
    250 Directory changed to /htdocs
    CWD db
    250 Directory changed to /htdocs/db
    PWD
    257 "/htdocs/db" is current directory.
    PASV
    227 Entering Passive Mode (205,178,145,227,241,87)
    LIST -al
    150 Opening ASCII mode data connection for /bin/ls.
    drwxrwxrwx 1 user group 0 Sep 8 2004 .
    drwxrwxrwx 1 user group 0 Sep 8 2004 ..
    226-Maximum disk quota limited to 3000000 Kbytes
    Used disk quota 0 Kbytes, available 3000000 Kbytes
    226 Transfer complete.
    CWD /htdocs
    250 Directory changed to /htdocs
    SIZE home.htm
    213 1707
    MDTM home.htm
    213 20041223113100
    PASV
    227 Entering Passive Mode (205,178,145,227,241,88)
    RETR home.htm
    150 Opening ASCII mode data connection for home.htm (1707 bytes).
    226-Maximum disk quota limited to 3000000 Kbytes
    Used disk quota 0 Kbytes, available 3000000 Kbytes
    226 Transfer complete.
    Transfer of home.htm (1,707 bytes, 0 bytes/sec, 0:00 elapsed) completed at 3/17/06 1:33:28 PM
    TYPE I
    200 Type set to I.
    SIZE logo-netsol.gif
    213 791
    MDTM logo-netsol.gif
    213 20041221111400
    PASV
    227 Entering Passive Mode (205,178,145,227,241,89)
    RETR logo-netsol.gif
    150 Opening BINARY mode data connection for logo-netsol.gif (791 bytes).
    226-Maximum disk quota limited to 3000000 Kbytes
    Used disk quota 0 Kbytes, available 3000000 Kbytes
    226 Transfer complete.
    Transfer of logo-netsol.gif (791 bytes, 0 bytes/sec, 0:00 elapsed) completed at 3/17/06 1:33:29 PM
    CWD stats
    250 Directory changed to /htdocs/stats
    PWD
    257 "/htdocs/stats" is current directory.
    TYPE A
    200 Type set to A.
    PASV
    227 Entering Passive Mode (205,178,145,227,241,90)
    LIST -al
    150 Opening ASCII mode data connection for /bin/ls.
    drwxrwxrwx 1 user group 0 Dec 15 02:57 .
    drwxrwxrwx 1 user group 0 Dec 15 02:57 ..
    226-Maximum disk quota limited to 3000000 Kbytes
    Used disk quota 0 Kbytes, available 3000000 Kbytes
    226 Transfer complete.
    CWD /htdocs
    250 Directory changed to /htdocs
    SIZE style.css
    213 1519
    MDTM style.css
    213 20041223113200
    PASV
    227 Entering Passive Mode (205,178,145,227,241,91)
    RETR style.css
    150 Opening ASCII mode data connection for style.css (1519 bytes).
    226-Maximum disk quota limited to 3000000 Kbytes
    Used disk quota 0 Kbytes, available 3000000 Kbytes
    226 Transfer complete.
    Transfer of style.css (1,519 bytes, 0 bytes/sec, 0:00 elapsed) completed at 3/17/06 1:33:30 PM
    TYPE I
    200 Type set to I.
    SIZE top.gif
    213 248
    MDTM top.gif
    213 20041223112100
    PASV
    227 Entering Passive Mode (205,178,145,227,241,92)
    RETR top.gif
    150 Opening BINARY mode data connection for top.gif (248 bytes).
    226-Maximum disk quota limited to 3000000 Kbytes
    Used disk quota 0 Kbytes, available 3000000 Kbytes
    226 Transfer complete.
    Transfer of top.gif (248 bytes, 0 bytes/sec, 0:00 elapsed) completed at 3/17/06 1:33:31 PM
    DELE animated-messages-small2.gif
    250 DELE command successful.
    DELE bottom.gif
    250 DELE command successful.
    CWD cgi-bin
    250 Directory changed to /htdocs/cgi-bin
    PWD
    257 "/htdocs/cgi-bin" is current directory.
    TYPE A
    200 Type set to A.
    PASV
    227 Entering Passive Mode (205,178,145,227,241,93)
    LIST -al
    150 Opening ASCII mode data connection for /bin/ls.
    drwxrwxrwx 1 user group 0 Sep 8 2004 .
    drwxrwxrwx 1 user group 0 Sep 8 2004 ..
    226-Maximum disk quota limited to 3000000 Kbytes
    Used disk quota 0 Kbytes, available 3000000 Kbytes
    226 Transfer complete.
    CDUP
    250 Directory changed to /htdocs
    PWD
    257 "/htdocs" is current directory.
    PASV
    227 Entering Passive Mode (205,178,145,227,241,94)
    LIST -al
    150 Opening ASCII mode data connection for /bin/ls.
    drwxrwxrwx 1 user group 0 Mar 17 13:35 .
    drwxrwxrwx 1 user group 0 Mar 17 13:35 ..
    drwxrwxrwx 1 user group 0 Sep 8 2004 cgi-bin
    drwxrwxrwx 1 user group 0 Sep 8 2004 db
    -rwxrwxrwx 1 user group 1707 Dec 23 2004 home.htm
    -rwxrwxrwx 1 user group 791 Dec 21 2004 logo-netsol.gif
    drwxrwxrwx 1 user group 0 Dec 15 02:57 stats
    -rwxrwxrwx 1 user group 1519 Dec 23 2004 style.css
    -rwxrwxrwx 1 user group 248 Dec 23 2004 top.gif
    226-Maximum disk quota limited to 3000000 Kbytes
    Used disk quota 0 Kbytes, available 3000000 Kbytes
    226 Transfer complete.
    CWD db
    250 Directory changed to /htdocs/db
    PWD
    257 "/htdocs/db" is current directory.
    PASV
    227 Entering Passive Mode (205,178,145,227,241,95)
    LIST -al
    150 Opening ASCII mode data connection for /bin/ls.
    drwxrwxrwx 1 user group 0 Sep 8 2004 .
    drwxrwxrwx 1 user group 0 Sep 8 2004 ..
    226-Maximum disk quota limited to 3000000 Kbytes
    Used disk quota 0 Kbytes, available 3000000 Kbytes
    226 Transfer complete.
    CDUP
    250 Directory changed to /htdocs
    PWD
    257 "/htdocs" is current directory.
    DELE home.htm
    250 DELE command successful.
    DELE logo-netsol.gif
    250 DELE command successful.
    DELE style.css
    250 DELE command successful.
    DELE top.gif
    250 DELE command successful.
    CWD stats
    250 Directory changed to /htdocs/stats
    PWD
    257 "/htdocs/stats" is current directory.
    PASV
    227 Entering Passive Mode (205,178,145,227,241,96)
    LIST -al
    150 Opening ASCII mode data connection for /bin/ls.
    drwxrwxrwx 1 user group 0 Dec 15 02:57 .
    drwxrwxrwx 1 user group 0 Dec 15 02:57 ..
    226-Maximum disk quota limited to 3000000 Kbytes
    Used disk quota -1 Kbytes, available 3000001 Kbytes
    226 Transfer complete.
    CDUP
    250 Directory changed to /htdocs
    PWD
    257 "/htdocs" is current directory.
    PASV
    227 Entering Passive Mode (205,178,145,227,241,97)
    LIST -al
    150 Opening ASCII mode data connection for /bin/ls.
    drwxrwxrwx 1 user group 0 Mar 17 13:35 .
    drwxrwxrwx 1 user group 0 Mar 17 13:35 ..
    drwxrwxrwx 1 user group 0 Sep 8 2004 cgi-bin
    drwxrwxrwx 1 user group 0 Sep 8 2004 db
    drwxrwxrwx 1 user group 0 Dec 15 02:57 stats
    226-Maximum disk quota limited to 3000000 Kbytes
    Used disk quota -1 Kbytes, available 3000001 Kbytes
    226 Transfer complete.
    PASV
    227 Entering Passive Mode (205,178,145,227,241,98)
    STOR About.html
    150 Opening ASCII mode data connection for About.html.
    Unsuccessful transfer of About.html (2,502 bytes, 625 bytes/sec, 0:04 elapsed) stopped at 3/17/06 1:34:50 PM
    ABOR
    426-Maximum disk quota limited to 3000000 Kbytes
    Used disk quota 0 Kbytes, available 3000000 Kbytes
    426 Data connection closed, receive file About.html aborted.
    226 ABOR command successful.
    PASV
    227 Entering Passive Mode (205,178,145,227,241,99)
    STOR About.html
    150 Opening ASCII mode data connection for About.html.
    226-Maximum disk quota limited to 3000000 Kbytes
    Used disk quota 2 Kbytes, available 2999997 Kbytes
    226 Transfer complete.
    Transfer of About.html (2,502 bytes, 0 bytes/sec, 0:00 elapsed) completed at 3/17/06 1:34:53 PM
    PASV
    227 Entering Passive Mode (205,178,145,227,241,100)
    STOR Contact.html
    150 Opening ASCII mode data connection for Contact.html.
    226-Maximum disk quota limited to 3000000 Kbytes
    Used disk quota 3 Kbytes, available 2999996 Kbytes
    226 Transfer complete.
    Transfer of Contact.html (1,377 bytes, 0 bytes/sec, 0:00 elapsed) completed at 3/17/06 1:34:54 PM
    CWD IMAGES
    550 /htdocs/IMAGES: No such file or directory.
    MKD IMAGES
    257 "/htdocs/IMAGES" directory created.
    CWD IMAGES
    250 Directory changed to /htdocs/IMAGES
    PWD
    257 "/htdocs/IMAGES" is current directory.
    TYPE I
    200 Type set to I.
    PASV
    227 Entering Passive Mode (205,178,145,227,241,101)
    STOR about_TitleBar.jpg
    150 Opening BINARY mode data connection for about_TitleBar.jpg.
    226-Maximum disk quota limited to 3000000 Kbytes
    Used disk quota 34 Kbytes, available 2999965 Kbytes
    226 Transfer complete.
    Transfer of about_TitleBar.jpg (31,771 bytes, 31,771 bytes/sec, 0:01 elapsed) completed at 3/17/06 1:34:56 PM
    PASV
    227 Entering Passive Mode (205,178,145,227,241,102)
    STOR Background.gif
    150 Opening BINARY mode data connection for Background.gif.
    226-Maximum disk quota limited to 3000000 Kbytes
    Used disk quota 34 Kbytes, available 2999965 Kbytes
    226 Transfer complete.
    Transfer of Background.gif (87 bytes, 0 bytes/sec, 0:00 elapsed) completed at 3/17/06 1:34:56 PM
    PASV
    227 Entering Passive Mode (205,178,145,227,241,103)
    STOR contact.jpg
    150 Opening BINARY mode data connection for contact.jpg.
    226-Maximum disk quota limited to 3000000 Kbytes
    Used disk quota 81 Kbytes, available 2999918 Kbytes
    226 Transfer complete.
    Transfer of contact.jpg (47,985 bytes, 47,985 bytes/sec, 0:01 elapsed) completed at 3/17/06 1:34:58 PM
    PASV
    227 Entering Passive Mode (205,178,145,227,241,104)
    STOR Contact_TitleBar.jpg
    150 Opening BINARY mode data connection for Contact_TitleBar.jpg.
    226-Maximum disk quota limited to 3000000 Kbytes
    Used disk quota 115 Kbytes, available 2999884 Kbytes
    226 Transfer complete.
    Transfer of Contact_TitleBar.jpg (34,165 bytes, 34,165 bytes/sec, 0:01 elapsed) completed at 3/17/06 1:35:00 PM
    PASV
    227 Entering Passive Mode (205,178,145,227,241,105)
    STOR Dan_Portrait.jpg
    150 Opening BINARY mode data connection for Dan_Portrait.jpg.
    226-Maximum disk quota limited to 3000000 Kbytes
    Used disk quota 150 Kbytes, available 2999849 Kbytes
    226 Transfer complete.
    Transfer of Dan_Portrait.jpg (36,699 bytes, 36,699 bytes/sec, 0:01 elapsed) completed at 3/17/06 1:35:01 PM
    PASV
    227 Entering Passive Mode (205,178,145,227,241,106)
    STOR home_TitleBar.jpg
    150 Opening BINARY mode data connection for home_TitleBar.jpg.
    226-Maximum disk quota limited to 3000000 Kbytes
    Used disk quota 177 Kbytes, available 2999822 Kbytes
    226 Transfer complete.
    Transfer of home_TitleBar.jpg (26,889 bytes, 26,889 bytes/sec, 0:01 elapsed) completed at 3/17/06 1:35:03 PM
    PASV
    227 Entering Passive Mode (205,178,145,227,241,107)
    STOR Logo.jpg
    150 Opening BINARY mode data connection for Logo.jpg.
    226-Maximum disk quota limited to 3000000 Kbytes
    Used disk quota 228 Kbytes, available 2999771 Kbytes
    226 Transfer complete.
    Transfer of Logo.jpg (52,922 bytes, 52,922 bytes/sec, 0:01 elapsed) completed at 3/17/06 1:35:05 PM
    PASV
    227 Entering Passive Mode (205,178,145,227,241,108)
    STOR Stragegy_TitleBar.jpg
    150 Opening BINARY mode data connection for Stragegy_TitleBar.jpg.
    226-Maximum disk quota limited to 3000000 Kbytes
    Used disk quota 260 Kbytes, available 2999739 Kbytes
    226 Transfer complete.
    Transfer of Stragegy_TitleBar.jpg (32,456 bytes, 32,456 bytes/sec, 0:01 elapsed) completed at 3/17/06 1:35:06 PM
    CWD /htdocs
    250 Directory changed to /htdocs
    TYPE A
    200 Type set to A.
    PASV
    227 Entering Passive Mode (205,178,145,227,241,109)
    STOR index.html
    150 Opening ASCII mode data connection for index.html.
    226-Maximum disk quota limited to 3000000 Kbytes
    Used disk quota 262 Kbytes, available 2999737 Kbytes
    226 Transfer complete.
    Transfer of index.html (1,974 bytes, 0 bytes/sec, 0:00 elapsed) completed at 3/17/06 1:35:07 PM
    PASV
    227 Entering Passive Mode (205,178,145,227,241,110)
    STOR Strategy.html
    150 Opening ASCII mode data connection for Strategy.html.
    226-Maximum disk quota limited to 3000000 Kbytes
    Used disk quota 265 Kbytes, available 2999734 Kbytes
    226 Transfer complete.
    Transfer of Strategy.html (2,557 bytes, 0 bytes/sec, 0:00 elapsed) completed at 3/17/06 1:35:08 PM
    PWD
    257 "/htdocs" is current directory.

    Posted 18 years ago #

  • Scott McGuire Administrator

    Hi,

    Thanks for the transcript. I don't see anything indicating what the problem might be in your transcript; please try the beta and let us know what happens.

    Reinstalling or upgrading Fetch shouldn't affect your shortcuts, so you probably don't need to be moving it out each time, although it certainly never hurts to make a backup copy (in which case you could copy it, instead of move it, to the Desktop). What you're doing is fine, although you should do it when Fetch isn't running. I don't think moving the shortcut file is contributing to this problem.

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 18 years ago #

  • LevelFive Member

    Hello again --

    I upgraded to the beta version listed earlier in this thread, and it also hangs on the first upload, as with previous versions.

    Are there any known conflicts? What can I do to troubleshoot this?

    Thanks!

    a

    Posted 18 years ago #

  • Jim Matthews Administrator

    As a temporary workaround I would recommend closing the Fetch transfer window when it stalls (rather than clicking the Stop button). Then open a new connection and try again. Does the first upload with the new window fail?

    Do you have any third party networking or security software installed on this computer? Have you tried a different FTP client, such as Interarchy or the command line client in Terminal?

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 18 years ago #

  • LevelFive Member

    Hello -- closing the connection window and opening a new connection when it stalls is a functional work-around. The new connection works correctly. As a bonus, it's a lot faster than clicking the stop button.

    I am not running any software firewall, however, my DSL runs through the wired 100baseT hub portion of a wireless router, which does have a firewall, but to my knowledge, it is not enabled. It's a Belkin model F5D7231-4P.

    I have not yet tried another FTP client. I'll

    Posted 18 years ago #

  • LevelFive Member

    Oops sorry...

    I'll try a different one and let you know.

    a

    Posted 18 years ago #

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