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stalls on completion of file upload (5 posts)

  • Started 8 years ago by jessta
  • Latest reply 8 years ago from Scott McGuire
  • jessta Member

    Hi all,

    Regularly when I upload files (even as small as a meg) Fetch stalls on completion and i have to stop the transfer in order to reconnect. Needless to say this means i can't upload more than 1 file at a time. There are occasions when it works as it should but I can't see any pattern as to why.

    I know this is not a problem specific to Fetch as I've tested Transmit and it does the same thing, but I'm wondering if anybody has any tips (I've gone through the procedure cited in Fetch Help Troubleshooting for this problem and it hasn't solved it).

    Cheers,
    Jesse.

    Posted 8 years ago #

  • Scott McGuire Administrator

    Hi Jesse,

    This does sound very much like the sort of problem the "Contact server during long transfers" checkbox in the Obscure pane of the Fetch Preferences is meant to address. I just wanted to double-check that you tried it.

    Do you have this problem no matter which server you are transferring files with, or just with one particular server?

    The next time you try to upload and Fetch stalls, could you please choose Fetch Transcript from the Window menu, copy the contents of the transcript window, and paste them here? We'll take a look and try to figure out what's going on.

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 8 years ago #

  • jessta Member

    Hi Scott,

    I did check the "contact server during long transfers" box in response to the problem and it didn't seem to make any difference.

    I have had this problem with 2 different servers so far but I will endeavour to find some more servers to test it with and I'll post some transcript logs for you to have a look at.

    Thanks for your help.

    Jesse.

    Posted 8 years ago #

  • jessta Member

    Hi Scott,

    Ok i've tested it again and it is definitely only happening when I attempt to upload through my ISP (TPG) and even then it sometimes works.

    Following is the log:

    Fetch 5.0.4 (5A785) running on Mac OS X 10.4.4 (8G32) English
    StuffIt Engine 0x800, StuffIt SDK Version StuffIt version 7.0.3 (StuffIt Features Not Available)
    Update check started at 30/01/2006 11:07 PM
    Update check skipped at 30/01/2006 11:08 PM (next check after 31/01/2006 07:39 PM)
    Expires 24/12/2005 T
    Connecting to www4.tpg.com.au port 21 (30/1/06 11:13:13 PM)
    Connected to 203.26.24.80 port 21 (30/1/06 11:13:13 PM)
    220-FTP server ready.
    220 This is a private system - No anonymous login
    USER jessta
    331 User jessta OK. Password required
    PASS
    230-User jessta has group access to: nobody
    230-OK. Current restricted directory is /
    230-2 files used (0%) - authorized: 10000 files
    230 1038 Kbytes used (10%) - authorized: 10240 Kb
    SYST
    215 UNIX Type: L8
    PWD
    257 "/" is your current location
    MACB ENABLE
    500 Unknown command
    PWD
    257 "/" is your current location
    PWD
    257 "/" is your current location
    TYPE A
    200 TYPE is now ASCII
    PASV
    227 Entering Passive Mode (203,26,24,80,224,91)
    LIST -al
    150 Accepted data connection
    drwxr-xr-x 3 99 nobody 136 Jan 21 19:05 .
    drwxr-xr-x 3 99 nobody 136 Jan 21 19:05 ..
    -rw------- 1 99 nobody 10 Jan 30 04:45 .ftpquota
    -rw-r--r-- 1 99 nobody 1063463 Jan 21 19:05 Brett Sherin.wmv
    drwxr-xr-x 2 99 nobody 48 Jan 21 19:04 jessta
    226-Options: -a -l
    226 5 matches total
    DELE Brett Sherin.wmv
    250-1 files used (0%) - authorized: 10000 files
    250-0 Kbytes used (0%) - authorized: 10240 Kb
    250 Deleted Brett Sherin.wmv
    CWD jessta
    250 OK. Current directory is /jessta
    PWD
    257 "/jessta" is your current location
    PASV
    227 Entering Passive Mode (203,26,24,80,101,236)
    LIST -al
    150 Accepted data connection
    drwxr-xr-x 2 99 nobody 48 Jan 21 19:04 .
    drwxr-xr-x 3 99 nobody 104 Jan 30 23:13 ..
    226-Options: -a -l
    226 2 matches total
    CWD /
    250 OK. Current directory is /
    PWD
    257 "/" is your current location
    PASV
    227 Entering Passive Mode (203,26,24,80,183,28)
    LIST -al
    150 Accepted data connection
    drwxr-xr-x 3 99 nobody 104 Jan 30 23:13 .
    drwxr-xr-x 3 99 nobody 104 Jan 30 23:13 ..
    -rw------- 1 99 nobody 4 Jan 30 23:13 .ftpquota
    drwxr-xr-x 2 99 nobody 48 Jan 21 19:04 jessta
    226-Options: -a -l
    226 4 matches total
    TYPE I
    200 TYPE is now 8-bit binary
    PASV
    227 Entering Passive Mode (203,26,24,80,73,88)
    STOR Jesse Passport.jpg
    150 Accepted data connection
    Unsuccessful transfer of Jesse Passport.jpg (207,025 bytes, 4,500 bytes/sec, 0:46 elapsed) stopped at 30/1/06 11:14:52 PM
    ABOR
    226-2 files used (0%) - authorized: 10000 files
    226-202 Kbytes used (1%) - authorized: 10240 Kb
    226-File successfully transferred
    226 23.351 seconds (measured here), 8.66 Kbytes per second
    500 ?
    PWD
    257 "/" is your current location
    CWD /
    250 OK. Current directory is /
    PWD
    257 "/" is your current location
    TYPE A
    200 TYPE is now ASCII
    PASV
    227 Entering Passive Mode (203,26,24,80,76,32)
    LIST -al
    150 Accepted data connection
    drwxr-xr-x 3 99 nobody 144 Jan 30 23:14 .
    drwxr-xr-x 3 99 nobody 144 Jan 30 23:14 ..
    -rw------- 1 99 nobody 9 Jan 30 23:14 .ftpquota
    -rw-r--r-- 1 99 nobody 207025 Jan 30 23:14 Jesse Passport.jpg
    drwxr-xr-x 2 99 nobody 48 Jan 21 19:04 jessta
    226-Options: -a -l
    226 5 matches total
    TYPE I
    200 TYPE is now 8-bit binary
    PASV
    227 Entering Passive Mode (203,26,24,80,207,229)
    STOR Jo Passport.jpg
    150 Accepted data connection
    226-3 files used (0%) - authorized: 10000 files
    226-416 Kbytes used (4%) - authorized: 10240 Kb
    226-File successfully transferred
    226 16.863 seconds (measured here), 12.68 Kbytes per second
    Transfer of Jo Passport.jpg (219,007 bytes, 13,687 bytes/sec, 0:16 elapsed) completed at 30/1/06 11:16:22 PM
    PWD
    257 "/" is your current location
    PASV
    227 Entering Passive Mode (203,26,24,80,25,235)
    STOR Hong Kong Accom.jpg
    150 Accepted data connection
    Unsuccessful transfer of Hong Kong Accom.jpg (666,245 bytes, 2,467 bytes/sec, 4:30 elapsed) stopped at 30/1/06 11:21:59 PM
    ABOR
    Connecting to www4.tpg.com.au port 21 (30/1/06 11:22:27 PM)
    Connected to 203.26.24.80 port 21 (30/1/06 11:22:28 PM)
    220-FTP server ready.
    220 This is a private system - No anonymous login
    USER jessta
    331 User jessta OK. Password required
    PASS
    230-User jessta has group access to: nobody
    230-OK. Current restricted directory is /
    230-4 files used (0%) - authorized: 10000 files
    230 1066 Kbytes used (10%) - authorized: 10240 Kb
    SYST
    215 UNIX Type: L8
    PWD
    257 "/" is your current location
    MACB ENABLE
    500 Unknown command
    CWD /
    250 OK. Current directory is /
    PWD
    257 "/" is your current location
    CWD /
    250 OK. Current directory is /
    PWD
    257 "/" is your current location
    TYPE A
    200 TYPE is now ASCII
    PASV
    227 Entering Passive Mode (203,26,24,80,52,138)
    LIST -al
    150 Accepted data connection
    drwxr-xr-x 3 99 nobody 216 Jan 30 23:18 .
    drwxr-xr-x 3 99 nobody 216 Jan 30 23:18 ..
    -rw------- 1 99 nobody 10 Jan 30 23:18 .ftpquota
    -rw-r--r-- 1 99 nobody 666245 Jan 30 23:18 Hong Kong Accom.jpg
    -rw-r--r-- 1 99 nobody 207025 Jan 30 23:14 Jesse Passport.jpg
    -rw-r--r-- 1 99 nobody 219007 Jan 30 23:16 Jo Passport.jpg
    drwxr-xr-x 2 99 nobody 48 Jan 21 19:04 jessta
    226-Options: -a -l
    226 7 matches total

    Hope this gives you some clues.

    Thanks,
    Jesse.

    Posted 8 years ago #

  • Scott McGuire Administrator

    Hi Jesse,

    Thanks for the transcript.

    Unfortunately, we don't have any suggestions - from the transcript, it look like a problem with the server, or maybe your local connection. I wish we had a fix for you - but the fact that you see the problem with different FTP clients also suggests it lies beyond your computer and the FTP clients.

    Good luck,

    Scott McGuire
    Fetch Softworks

    Posted 8 years ago #

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