Fetch Softworks

Stopping between files (10 posts)

• Started 19 years ago by tomfrey
• Latest reply 19 years ago from Jim Matthews

• tomfrey Member

  Using 4.0.3 on OSX.2. When downloading a file list Fetch now stops between files and idles forever, as if it doesn't get an EOF. It usually moves across txt files OK, but the binary (shn) files give it a problem. This is a recent problem, I can't say for sure if it started after I added a router or before. Any ideas appreciated.

  Tom

  Posted 19 years ago #

• Jim Matthews Administrator

  Could you choose "Fetch Transcript" from the Window menu and post the contents after you see the problem (i.e. while Fetch is idling forever)?

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 19 years ago #

• tomfrey Member

  Here is a string that starts just after login (so as not to show server name and address). In this case I dragged the file Track10.shn onto my hard drive. It downloaded and then idled rather than EOF. I have several examples in this log, it does the transfer of the first file and then stops. There do not appear to be any logged events. The next thing that is seen is me logging in to the server again.

  230 User server logged in.
  SYST
  215 UNIX Type: L8
  PWD
  257 "/" is current directory.
  MACB ENABLE
  500 Unknown command.
  CWD ROCK/JETHRO TULL/TULL Carnegie Hall 11-04-70 Compliments of Matt F
  250 CWD command successful. "/ROCK/JETHRO TULL/TULL Carnegie Hall 11-04-70 Compliments of Matt F" is current directory.
  PWD
  257 "/ROCK/JETHRO TULL/TULL Carnegie Hall 11-04-70 Compliments of Matt F" is current directory.
  TYPE I
  200 Type set to I.
  SIZE Track10.shn
  213 28453105
  MDTM Track10.shn
  550 'Track10.shn' : no such file or directory.
  PASV
  227 Entering Passive Mode (64,217,150,66,195,179).
  RETR Track10.shn
  150 Data connection accepted from 68.122.124.195:60600; transfer starting for Track10.shn (28453105 bytes).
  get_reply():con_conn->Getline() returns -3259
  ftp_retrieve: -30014 (state == RGET_RETRIEVING)

  Posted 19 years ago #

• Jim Matthews Administrator

  Does Fetch appear to download the file and then get stuck, or does it get stuck partway through the file?

  Do you have to stop the transfer, or do you get an error message without clicking Stop?

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 19 years ago #

• tomfrey Member

  It gets all of the way through the file. If I disconnect, the file is OK, it passes checksum. Hitting "Stop" has never worked for me in Fetch, the software never actually disconnects. You just get the clock icon forever unless you close the window.This may be an artifact of the times I've needed to try it, don't know.

  I have just tried another ftp site that I used to use regularly, and it is working fine. So rather than a firewall issue or outright bug, there seems to be a bad interaction with the site I indicated upthread and at least one other I have contacted. Your thoughts on this would be appreciated, although by now I have downloaded all of the files I was interested in (one at a time).

  Posted 19 years ago #

• tomfrey Member

  PS, I don't get any error message, except if left long enough idling between files Fetch may timeout the connection. I suppose that may be a clue about what state it is in.

  Posted 19 years ago #

• tomfrey Member

  PPS, the other site that was working started stalling between files. The only difference was that I had closed the window that was downloading from the problem site, leaving the one time good site the only download source.

  Weirder and weirder.

  Posted 19 years ago #

• Jim Matthews Administrator

  Are these transfers taking longer than 5 minutes? There's a common router bug that can keep long transfers from completing successfully. I don't know of a solution other than possibly upgrading the router firmware, or trying a different router.

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 19 years ago #

• tomfrey Member

  Yes, 20:00 minutes per files is usual and more is not uncommon. I'm runninng a D-Link 524 and upgraded the firmware a month or so ago to 1.0.3.

  Your suggestion would explain most of what I see, the non-binary files are all small and the binary file that downloaded successfully was also only 4-5 Megs. As I said in the first post, it might correlate with the addition of the router - I just download via ftp rarely now so can't be sure. Any idea how to deal with this. I can move over to questioning D-Link I guess if you are confident of this diagnosis.

  Thanks for the time.

  Tom

  Posted 19 years ago #

• Jim Matthews Administrator

  I would check for any newer firmware updates, and ask D-Link if they know of any work-arounds or solutions.

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 19 years ago #