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Strange Download Issue (2 posts)

  • Started 8 years ago by AndyK
  • Latest reply 8 years ago from Scott McGuire
  • AndyK Member

    Hi there,
    I have a Quark file with file extention (.qxd) that has been put onto an FTP site. When i try and download the file, the transfer completes but the icon remains as the Fetch download icon (downfacing green arrow and dog). The file will not open in Quark.
    If i copy the file again, (without removing the old one from the download location) a 1 is added to the file name before the .qxd (as i dont have the overwrite preference checked) and i get the proper Quark 6 icon. This file opens correctly in Quark 6. A friend, downloads the same file and gets no icon and a warning message in quark, no matter what he does.
    Any ideas?? Many thanks.
    Andy

    Posted 8 years ago #

  • Scott McGuire Administrator

    Hi Andy,

    Are you running the latest version of Fetch, version 5.0.5? Version 5.0.4 had a problem that could cause behavior similar to what you describe.

    If you're not running 5.0.5, please update to it and let us know if it fixes the problem. To update, choose "Check for Update" from the Fetch menu, or you can download it from http://fetchsoftworks.com .

    If you're running 5.0.5 or one of the 5.1 beta version, let us know and we'll gather some more information to look into the problem.

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 8 years ago #

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