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Taking too long to send file on my fetch program (2 posts)

  • Started 5 years ago by Patricia Baker
  • Latest reply 5 years ago from Scott McGuire
  • Patricia Baker Member

    HELP-HELP. I have 4.0.3 version of Fetch and last week when I was sending my files it started to take like 3 to 4 times longer than normal. I downloaded the new 5.5 Fetch thinking it would work better, but it does not. I AM GOING CRAZY. I send 28 files per week ranging in size from 7MB to 28MBs. Last week I had to burn to CD and drive 45 minutes & pay OT. This can't continue. Can someone please help me!

    Thanks!
    Patricia

    Posted 5 years ago #

  • Scott McGuire Administrator

    Hi Patricia,

    I'm sorry it's taken so long to reply to your message, it was caught in our spam filter for some reason.

    I saw that you emailed our support people, but I wanted to follow up here too.

    It sounds like there's a problem with either the server you are uploading to, or with your Internet connection. If Fetch was working fine and then uploads to the same server suddenly got slower, that almost certainly indicates a problem external to Fetch.

    So we'd recommend contacting the folks who run the server and see if they can help you; if they cannot, talk to your Internet provider.

    If you still have questions after talking to them, please let us know.

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 5 years ago #

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