Your best friend for file transfer.

Fetch application logoFetch

The Application Fetch quit Unexpectedly (7 posts)

  • Started 6 years ago by KevinU
  • Latest reply 5 years ago from adesign
  • KevinU Member

    To Whom This May Concern,

    I am in the middle of my 15 day trial. Fetch has been wonderful so far....until yesterday when I made the stupid mistake of installing the Windows Media Player 9 for Mac OS X. Now, when I launch Fetch 5.3, it quits on me as soon as I try to make a connection - any connection! So I un-installed the Windows Media Player and then re-installed Fetch. No luck. So then I deleted Fetch completely including the Preferences and then tried re-installing Fetch again. No luck. Same issue. "The Application Fetch quit Unexpectedly".

    I am running Mac OS X Tiger 10.4.11 Intel Duo Core with a gig of ram.

    The report code says "Kern Protection Failure at 0x00000020. But perhaps you need to see the whole error report?

    What do you suggest?

    I look forward to hearing from you.

    Posted 6 years ago #

  • Scott McGuire Administrator

    Hi,

    Thanks for trying Fetch and we're sorry you're having a problem.

    This is not an issue we've had reported to us before, so I'm afraid we don't have an immediate answer for you.

    We'd like to see your Fetch crash log, which will contain more information about why Fetch is quitting unexpectedly. Could you please do the following?

    * Choose "Home" from the Go menu in the Finder
    * Open the Library folder
    * Open the Logs folder
    * Open the CrashReporter folder
    * Find the "Fetch.crash.log" file inside that folder.

    Please email it to:

    bugs at fetchsoftworks dot com

    along with a short description of the problem (the description you posted here is fine) and we'll take a look and see if we can figure out what the cause is.

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 6 years ago #

  • adesign Member

    this happened to me too.
    just installed new hard drive and fetch won't work when I click on an old shortcut
    already tossed preferences.
    still finds old shortcuts somewhere then quits when I try to access one.

    Originally posted by ScottMcGuire:

    Hi,

    Thanks for trying Fetch and we're sorry you're having a problem.

    This is not an issue we've had reported to us before, so I'm afraid we don't have an immediate answer for you.

    We'd like to see your Fetch crash log, which will contain more information about why Fetch is quitting unexpectedly. Could you please do the following?

    * Choose "Home" from the Go menu in the Finder
    * Open the Library folder
    * Open the Logs folder
    * Open the CrashReporter folder
    * Find the "Fetch.crash.log" file inside that folder.

    Please email it to:

    bugs at fetchsoftworks dot com

    along with a short description of the problem (the description you posted here is fine) and we'll take a look and see if we can figure out what the cause is.

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 5 years ago #

  • adesign Member

    here is some of the log file

    Link (dyld) error:

    Symbol not found: _WarholFSResolveAlias
    Referenced from: /System/Library/QuickTime/QuickTimeComponents.component/Contents/MacOS/QuickTimeComponents
    Expected in: /System/Library/Frameworks/QuickTime.framework/Versions/A/QuickTime

    Model: PowerMac7,3, BootROM 5.2.4f1, 2 processors, PowerPC G5 (3.0), 2 GHz, 3 GB

    Posted 5 years ago #

  • KevinU Member

    I'm not sure what OS you are using, however the answer for me, suggested by the Fetch team, was to simply re-install the Mac OS X 10.4.11 update, which you can download again from here:

    <http://www.apple.com/support/downloads/macosx10411comboupdateintel.html>

    After that, Fetch worked flawlessly once again. If you are using a different OS version, then installing the most current update of that might also solve your problem.

    Posted 5 years ago #

  • Scott McGuire Administrator

    Hi adesign,

    If you are using Mac OS X 10.4, Kevin's suggestion is a good one. (Thanks, Kevin, for helping out.)

    If you are using Mac OS X 10.5, please try the following:

    First, choose Software Update from the Apple menu and check for updates and install any available software updates. Then restart your Mac, if you haven't been required to by the update process.

    Try Fetch again. If the updates haven't helped, or you've already installed all available updates, next please do the following:

    * Quit Fetch, if it's running.
    * Open the Keychain Access application, which is in the Utilities folder inside your Applications folder.
    * Go to the Keychain Access menu, and choose Preferences.
    * Click on the "First Aid" tab.
    * Make sure both "Synchronize login keychain password" and "Set login keychain as default" are checked.
    * Then go to the Keychain Access menu, and choose Keychain First Aid.
    * In the password field of the Keychain First Aid window, enter your Mac OS X admin password (this should be the same as your Mac OS X login password).
    * Click the Repair radio button.
    * Click the Start button.
    * Once it's done, close the Keychain First Aid window.
    * Restart your Macintosh.

    Then try Fetch again.

    Let us know if any of these suggestions help, or if you're still having problems.

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 5 years ago #

  • adesign Member

    The software update appears to have fixed this issue for me. Thanks very much to everyone. When I installed the new hard drive I only put in the operating system on the DVD or CD that came with the computer.
    Seems like a lot of things are working better now. I was using 10.4.11 and still am.
    Guess i will be for a while. it's hard enough for me to keep up with without getting the latest and greatest.

    Posted 5 years ago #

Reply

  • Or nickname, if you prefer.
  • This will be kept confidential.
  • This is to ensure that you’re a person, not a spambot.