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The dog keeps runnin', but nothin' happens (6 posts)

This is an archived topic. The information in it is likely to be out-of-date and no longer applicable to current versions of Fetch.
  • Started 11 years ago by Philip E. Trum
  • Latest reply 11 years ago from Philip E. Trum
  • Philip E. Trum Member

    I've been uploading a weekly graphics file for several months with no problem. However, I recently installed a router, through which the connection for our wireless internet now runs. Since then, i can download files through Fetch with no problem. But the graphics file I have to upload now stalls. The little doggie keeps running, but the data transfer monitor locks up about a quarter of the way through the file. Other internet applications are working fine. Is there some sort of setting in Fetch that needs to be changed?

    Posted 11 years ago #

  • Jim Matthews Administrator

    The router may not be able to deal with transmitting lots of data (as is the case with an FTP upload). Have you contacted the router vendor about the problem? Do you see it with any other FTP clients (besides Fetch)?

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 11 years ago #

  • Philip E. Trum Member

    We're still checking, but you suggestions seems to be right. When we bypass the router and connect directly to the computer, Fetch seems to do a better job with large files. Our router is a Fast Stare Cable/DSL Firewall Router with 4-point switch/VPN endpoint. Do you have a recommendation for a different router that might be able to handle large files?

    Posted 11 years ago #

  • Jim Matthews Administrator

    There are lots of routers on the market and I don't have a favorite brand. Another thing to investigate is whether there is newer firmware for the router you have, since this sort of bug might be addressed in a firmware update.

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 11 years ago #

  • al Member

    I'm having the same problem (3.0.3 & 4.0.4 trial)- but with any size file. The router is an Asante FR1000. I'll buy this trial copy if I can get it to go through this router !
    I've contacted Asante - when I get this resolved I will post my solution.

    Al

    Posted 11 years ago #

  • Philip E. Trum Member

    I'll be interested in knowing if anyone finds a router that will handle the larger size files. In the meantime, we've solved the problem by breaking the large file into several smaller ones. We running a multi-page QuarkXpress document with graphics collected into one file. To send this document, I break the large file into four smaller ones, compress each of them with StuffIt, and then transfer them via Fetch. The cool thing is that you can select all of the files and drag them to Fetch at the same time; Fetch will then transfer them in order. This process seems to cut down on the amount of time required to trasnfer files as well. When I was connected directly to the internet, the entire file took 30 to 40 minutes to transfer. When Fetch is dealing with the same amount of material packaged in smaller files, it takes about 20 minutes for the total transfer.

    Posted 11 years ago #

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