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time out problem on passive mode connection (16 posts)

  • Started 6 years ago by npiadmin
  • Latest reply 3 years ago from Scott McGuire
  • npiadmin Member

    Hi, I am getting this message when I try to access my fetch file folders: "Could not get file list because there was a time out trying to establish a passive mode data connection."

    I have never seen this message and don't know what to do. I would call this an emergency at this point. Can you help? Thanks.
    Kim

    Posted 6 years ago #

  • Scott McGuire Administrator

    Hi Kim,

    Have you been able to connect successfully using Fetch to this server before? Or is this the first time you have tried to connect to this particular server?

    Try doing the following:

    * Click the Cancel button in the New Connection dialog.
    * Go to the Fetch menu, and choose Preferences.
    * Click the General tab if you're using Fetch 5, or the Proxy tab if you're using Fetch 4.
    * Uncheck the "Use passive mode transfers" checkbox if it is checked, or check it if it is unchecked.
    * Try connecting to your server again.

    If this does not help, please send us a Fetch transcript from an attempt to connect, and we'll see if we have further suggestions. To do this:

    * Quit Fetch, if it's running.
    * Open Fetch again.
    * Try to connect to your server.
    * Go to the Window menu, and choose Fetch Transcript.
    * Copy the entire contents of the transcript window, and paste them into a reply to this message.

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 6 years ago #

  • npiadmin Member

    Thank you so much for responding. Wanted to answer your first question right away. I have been connecting to this server for about three years.
    Thanks again, and I will try your suggestions, Scott.
    Kim

    Originally posted by ScottMcGuire:

    Hi Kim,

    Have you been able to connect successfully using Fetch to this server before? Or is this the first time you have tried to connect to this particular server?

    Try doing the following:

    * Click the Cancel button in the New Connection dialog.
    * Go to the Fetch menu, and choose Preferences.
    * Click the General tab if you're using Fetch 5, or the Proxy tab if you're using Fetch 4.
    * Uncheck the "Use passive mode transfers" checkbox if it is checked, or check it if it is unchecked.
    * Try connecting to your server again.

    If this does not help, please send us a Fetch transcript from an attempt to connect, and we'll see if we have further suggestions. To do this:

    * Quit Fetch, if it's running.
    * Open Fetch again.
    * Try to connect to your server.
    * Go to the Window menu, and choose Fetch Transcript.
    * Copy the entire contents of the transcript window, and paste them into a reply to this message.

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 6 years ago #

  • npiadmin Member

    Hi again, Scott,
    Here is the Fetch transcript with the passive mode box unchecked:
    Fetch 5.2 (5C121) PowerPC running on Mac OS X 10.4.9 (8P135) PowerPC English
    StuffIt Engine 0x820, StuffIt SDK Version 10.1.1b1
    Partial serial FETCH5X001-LQGP-S3C7 T
    Connecting to newspubinc.com port 21 (Mac OS X firewall is off) (5/8/08 12:40:49 PM)
    Connected to 64.72.140.238 port 21 (5/8/08 12:40:49 PM)
    220 Microsoft FTP Service
    USER npiadmin
    331 Password required for npiadmin.
    PASS
    230 User npiadmin logged in.
    SYST
    215 Windows_NT
    PWD
    257 "/npiadmin" is current directory.
    MACB ENABLE
    500 'MACB ENABLE': command not understood
    PWD
    257 "/npiadmin" is current directory.
    TYPE A
    200 Type set to A.
    PASV
    227 Entering Passive Mode (64,72,140,238,7,77).
    Making data connection to 64.72.140.238 port 1869
    ABOR
    225 ABOR command successful.
    PORT 192,168,0,178,204,115
    500 Invalid PORT Command.
    ftp_list: 2,-30027 (state == GETTING_LIST)
    PWD
    257 "/npiadmin" is current directory.
    Update check skipped at 05/08/2008 12:42 PM (next check after 05/09/2008 08:05 AM)
    CWD /npiadmin/
    250 CWD command successful.
    PWD
    257 "/npiadmin" is current directory.
    PORT 192,168,0,178,204,119
    500 Invalid PORT Command.
    PASV
    227 Entering Passive Mode (64,72,140,238,13,59).
    Making data connection to 64.72.140.238 port 3387
    ABOR
    225 ABOR command successful.
    ftp_list: 2,-30000 (state == GETTING_LIST)
    CWD /npiadmin/ClassHTML
    250 CWD command successful.
    PWD
    257 "/npiadmin/ClassHTML" is current directory.
    PORT 192,168,0,178,204,122
    500 Invalid PORT Command.
    PASV
    227 Entering Passive Mode (64,72,140,238,18,221).
    Making data connection to 64.72.140.238 port 4829
    ABOR
    225 ABOR command successful.
    ftp_list: 2,-30000 (state == GETTING_LIST)
    QUIT
    221
    Connecting to newspubinc.com port 21 (Mac OS X firewall is off) (5/8/08 12:44:24 PM)
    Connected to 64.72.140.238 port 21 (5/8/08 12:44:24 PM)
    220 Microsoft FTP Service
    USER npiadmin
    331 Password required for npiadmin.
    PASS
    230 User npiadmin logged in.
    SYST
    215 Windows_NT
    PWD
    257 "/npiadmin" is current directory.
    MACB ENABLE
    500 'MACB ENABLE': command not understood
    PWD
    257 "/npiadmin" is current directory.
    TYPE A
    200 Type set to A.
    PORT 192,168,0,178,204,127
    500 Invalid PORT Command.
    PASV
    227 Entering Passive Mode (64,72,140,238,11,102).
    Making data connection to 64.72.140.238 port 2918
    ABOR
    225 ABOR command successful.
    ftp_list: 2,-30000 (state == GETTING_LIST)
    PWD
    257 "/npiadmin" is current directory.
    PWD
    257 "/npiadmin" is current directory.
    PWD
    257 "/npiadmin" is current directory.
    PWD
    257 "/npiadmin" is current directory.
    PWD
    257 "/npiadmin" is current directory.
    CWD /npiadmin/
    250 CWD command successful.
    PWD
    257 "/npiadmin" is current directory.
    PASV
    227 Entering Passive Mode (64,72,140,238,8,39).
    Making data connection to 64.72.140.238 port 2087
    ABOR
    225 ABOR command successful.
    PORT 192,168,0,178,204,149
    500 Invalid PORT Command.
    ftp_list: 2,-30027 (state == GETTING_LIST)
    PWD
    257 "/npiadmin" is current directory.
    PWD
    257 "/npiadmin" is current directory.
    PWD
    257 "/npiadmin" is current directory.
    PWD
    257 "/npiadmin" is current directory.
    PWD
    257 "/npiadmin" is current directory.
    PWD
    257 "/npiadmin" is current directory.
    PWD
    257 "/npiadmin" is current directory.
    PWD
    257 "/npiadmin" is current directory.
    PWD
    257 "/npiadmin" is current directory.
    PWD
    257 "/npiadmin" is current directory.
    PWD
    257 "/npiadmin" is current directory.
    PWD
    257 "/npiadmin" is current directory.
    PWD
    257 "/npiadmin" is current directory.
    PWD
    257 "/npiadmin" is current directory.
    PWD
    257 "/npiadmin" is current directory.
    PWD
    257 "/npiadmin" is current directory.
    PWD
    257 "/npiadmin" is current directory.
    PWD
    257 "/npiadmin" is current directory.
    PWD
    257 "/npiadmin" is current directory.
    PWD
    257 "/npiadmin" is current directory.
    PWD
    257 "/npiadmin" is current directory.
    PWD
    257 "/npiadmin" is current directory.
    PWD
    257 "/npiadmin" is current directory.
    PWD
    257 "/npiadmin" is current directory.
    PWD
    257 "/npiadmin" is current directory.
    PWD
    257 "/npiadmin" is current directory.
    PWD
    257 "/npiadmin" is current directory.
    PWD
    257 "/npiadmin" is current directory.
    PWD
    257 "/npiadmin" is current directory.
    PWD
    257 "/npiadmin" is current directory.
    PWD
    257 "/npiadmin" is current directory.
    PWD
    257 "/npiadmin" is current directory.
    PWD
    257 "/npiadmin" is current directory.
    PWD
    257 "/npiadmin" is current directory.
    PWD
    257 "/npiadmin" is current directory.
    PWD
    257 "/npiadmin" is current directory.
    PWD
    257 "/npiadmin" is current directory.
    PWD
    257 "/npiadmin" is current directory.
    PWD
    257 "/npiadmin" is current directory.
    PWD
    257 "/npiadmin" is current directory.
    PWD
    257 "/npiadmin" is current directory.
    PWD
    257 "/npiadmin" is current directory.
    PWD
    257 "/npiadmin" is current directory.
    PWD
    257 "/npiadmin" is current directory.
    PWD
    257 "/npiadmin" is current directory.
    PWD
    257 "/npiadmin" is current directory.
    PWD
    257 "/npiadmin" is current directory.
    PWD
    257 "/npiadmin" is current directory.
    PWD
    257 "/npiadmin" is current directory.
    PWD
    257 "/npiadmin" is current directory.
    PWD
    257 "/npiadmin" is current directory.
    PWD
    257 "/npiadmin" is current directory.
    PWD
    257 "/npiadmin" is current directory.
    PWD
    257 "/npiadmin" is current directory.
    PWD
    257 "/npiadmin" is current directory.
    PWD
    257 "/npiadmin" is current directory.
    PWD
    257 "/npiadmin" is current directory.
    PWD
    257 "/npiadmin" is current directory.
    PWD
    257 "/npiadmin" is current directory.
    PWD
    257 "/npiadmin" is current directory.
    PWD
    257 "/npiadmin" is current directory.
    PWD
    257 "/npiadmin" is current directory.
    PWD
    257 "/npiadmin" is current directory.
    PWD
    257 "/npiadmin" is current directory.
    PWD
    257 "/npiadmin" is current directory.
    PWD
    257 "/npiadmin" is current directory.
    PWD
    257 "/npiadmin" is current directory.
    PWD
    257 "/npiadmin" is current directory.
    PWD
    257 "/npiadmin" is current directory.
    PWD
    257 "/npiadmin" is current directory.
    PWD
    257 "/npiadmin" is current directory.
    PWD
    257 "/npiadmin" is current directory.
    PWD
    257 "/npiadmin" is current directory.
    PWD
    257 "/npiadmin" is current directory.
    PWD
    257 "/npiadmin" is current directory.
    PWD
    257 "/npiadmin" is current directory.
    PWD
    257 "/npiadmin" is current directory.
    PWD
    257 "/npiadmin" is current directory.
    PWD
    257 "/npiadmin" is current directory.
    PWD
    257 "/npiadmin" is current directory.
    PWD
    257 "/npiadmin" is current directory.
    PWD
    257 "/npiadmin" is current directory.
    PWD
    257 "/npiadmin" is current directory.
    PWD
    257 "/npiadmin" is current directory.
    PWD
    257 "/npiadmin" is current directory.
    PWD
    257 "/npiadmin" is current directory.
    PWD
    257 "/npiadmin" is current directory.
    PWD
    257 "/npiadmin" is current directory.
    CWD /npiadmin/ClassHTML
    250 CWD command successful.
    PWD
    257 "/npiadmin/ClassHTML" is current directory.
    PORT 192,168,0,178,205,103
    500 Invalid PORT Command.
    PASV
    227 Entering Passive Mode (64,72,140,238,4,24).
    Making data connection to 64.72.140.238 port 1048
    ABOR
    225 ABOR command successful.
    ftp_list: 2,-30000 (state == GETTING_LIST)
    PWD
    257 "/npiadmin/ClassHTML" is current directory.

    HERE IT IS WITH THE PASSIVE BOX CHECKED:

    Fetch 5.2 (5C121) PowerPC running on Mac OS X 10.4.9 (8P135) PowerPC English
    StuffIt Engine 0x820, StuffIt SDK Version 10.1.1b1
    Partial serial FETCH5X001-LQGP-S3C7 T
    Connecting to newspubinc.com port 21 (Mac OS X firewall is off) (5/8/08 12:40:49 PM)
    Connected to 64.72.140.238 port 21 (5/8/08 12:40:49 PM)
    220 Microsoft FTP Service
    USER npiadmin
    331 Password required for npiadmin.
    PASS
    230 User npiadmin logged in.
    SYST
    215 Windows_NT
    PWD
    257 "/npiadmin" is current directory.
    MACB ENABLE
    500 'MACB ENABLE': command not understood
    PWD
    257 "/npiadmin" is current directory.
    TYPE A
    200 Type set to A.
    PASV
    227 Entering Passive Mode (64,72,140,238,7,77).
    Making data connection to 64.72.140.238 port 1869
    ABOR
    225 ABOR command successful.
    PORT 192,168,0,178,204,115
    500 Invalid PORT Command.
    ftp_list: 2,-30027 (state == GETTING_LIST)
    PWD
    257 "/npiadmin" is current directory.
    Update check skipped at 05/08/2008 12:42 PM (next check after 05/09/2008 08:05 AM)
    CWD /npiadmin/
    250 CWD command successful.
    PWD
    257 "/npiadmin" is current directory.
    PORT 192,168,0,178,204,119
    500 Invalid PORT Command.
    PASV
    227 Entering Passive Mode (64,72,140,238,13,59).
    Making data connection to 64.72.140.238 port 3387
    ABOR
    225 ABOR command successful.
    ftp_list: 2,-30000 (state == GETTING_LIST)
    CWD /npiadmin/ClassHTML
    250 CWD command successful.
    PWD
    257 "/npiadmin/ClassHTML" is current directory.
    PORT 192,168,0,178,204,122
    500 Invalid PORT Command.
    PASV
    227 Entering Passive Mode (64,72,140,238,18,221).
    Making data connection to 64.72.140.238 port 4829
    ABOR
    225 ABOR command successful.
    ftp_list: 2,-30000 (state == GETTING_LIST)
    QUIT
    221
    Connecting to newspubinc.com port 21 (Mac OS X firewall is off) (5/8/08 12:44:24 PM)
    Connected to 64.72.140.238 port 21 (5/8/08 12:44:24 PM)
    220 Microsoft FTP Service
    USER npiadmin
    331 Password required for npiadmin.
    PASS
    230 User npiadmin logged in.
    SYST
    215 Windows_NT
    PWD
    257 "/npiadmin" is current directory.
    MACB ENABLE
    500 'MACB ENABLE': command not understood
    PWD
    257 "/npiadmin" is current directory.
    TYPE A
    200 Type set to A.
    PORT 192,168,0,178,204,127
    500 Invalid PORT Command.
    PASV
    227 Entering Passive Mode (64,72,140,238,11,102).
    Making data connection to 64.72.140.238 port 2918
    ABOR
    225 ABOR command successful.
    ftp_list: 2,-30000 (state == GETTING_LIST)
    PWD
    257 "/npiadmin" is current directory.
    PWD
    257 "/npiadmin" is current directory.
    PWD
    257 "/npiadmin" is current directory.
    PWD
    257 "/npiadmin" is current directory.
    PWD
    257 "/npiadmin" is current directory.
    CWD /npiadmin/
    250 CWD command successful.
    PWD
    257 "/npiadmin" is current directory.
    PASV
    227 Entering Passive Mode (64,72,140,238,8,39).
    Making data connection to 64.72.140.238 port 2087
    ABOR
    225 ABOR command successful.
    PORT 192,168,0,178,204,149
    500 Invalid PORT Command.
    ftp_list: 2,-30027 (state == GETTING_LIST)
    PWD
    257 "/npiadmin" is current directory.
    PWD
    257 "/npiadmin" is current directory.
    PWD
    257 "/npiadmin" is current directory.
    PWD
    257 "/npiadmin" is current directory.
    PWD
    257 "/npiadmin" is current directory.
    PWD
    257 "/npiadmin" is current directory.
    PWD
    257 "/npiadmin" is current directory.
    PWD
    257 "/npiadmin" is current directory.
    PWD
    257 "/npiadmin" is current directory.
    PWD
    257 "/npiadmin" is current directory.
    PWD
    257 "/npiadmin" is current directory.
    PWD
    257 "/npiadmin" is current directory.
    PWD
    257 "/npiadmin" is current directory.
    PWD
    257 "/npiadmin" is current directory.
    PWD
    257 "/npiadmin" is current directory.
    PWD
    257 "/npiadmin" is current directory.
    PWD
    257 "/npiadmin" is current directory.
    PWD
    257 "/npiadmin" is current directory.
    PWD
    257 "/npiadmin" is current directory.
    PWD
    257 "/npiadmin" is current directory.
    PWD
    257 "/npiadmin" is current directory.
    PWD
    257 "/npiadmin" is current directory.
    PWD
    257 "/npiadmin" is current directory.
    PWD
    257 "/npiadmin" is current directory.
    PWD
    257 "/npiadmin" is current directory.
    PWD
    257 "/npiadmin" is current directory.
    PWD
    257 "/npiadmin" is current directory.
    PWD
    257 "/npiadmin" is current directory.
    PWD
    257 "/npiadmin" is current directory.
    PWD
    257 "/npiadmin" is current directory.
    PWD
    257 "/npiadmin" is current directory.
    PWD
    257 "/npiadmin" is current directory.
    PWD
    257 "/npiadmin" is current directory.
    PWD
    257 "/npiadmin" is current directory.
    PWD
    257 "/npiadmin" is current directory.
    PWD
    257 "/npiadmin" is current directory.
    PWD
    257 "/npiadmin" is current directory.
    PWD
    257 "/npiadmin" is current directory.
    PWD
    257 "/npiadmin" is current directory.
    PWD
    257 "/npiadmin" is current directory.
    PWD
    257 "/npiadmin" is current directory.
    PWD
    257 "/npiadmin" is current directory.
    PWD
    257 "/npiadmin" is current directory.
    PWD
    257 "/npiadmin" is current directory.
    PWD
    257 "/npiadmin" is current directory.
    PWD
    257 "/npiadmin" is current directory.
    PWD
    257 "/npiadmin" is current directory.
    PWD
    257 "/npiadmin" is current directory.
    PWD
    257 "/npiadmin" is current directory.
    PWD
    257 "/npiadmin" is current directory.
    PWD
    257 "/npiadmin" is current directory.
    PWD
    257 "/npiadmin" is current directory.
    PWD
    257 "/npiadmin" is current directory.
    PWD
    257 "/npiadmin" is current directory.
    PWD
    257 "/npiadmin" is current directory.
    PWD
    257 "/npiadmin" is current directory.
    PWD
    257 "/npiadmin" is current directory.
    PWD
    257 "/npiadmin" is current directory.
    PWD
    257 "/npiadmin" is current directory.
    PWD
    257 "/npiadmin" is current directory.
    PWD
    257 "/npiadmin" is current directory.
    PWD
    257 "/npiadmin" is current directory.
    PWD
    257 "/npiadmin" is current directory.
    PWD
    257 "/npiadmin" is current directory.
    PWD
    257 "/npiadmin" is current directory.
    PWD
    257 "/npiadmin" is current directory.
    PWD
    257 "/npiadmin" is current directory.
    PWD
    257 "/npiadmin" is current directory.
    PWD
    257 "/npiadmin" is current directory.
    PWD
    257 "/npiadmin" is current directory.
    PWD
    257 "/npiadmin" is current directory.
    PWD
    257 "/npiadmin" is current directory.
    PWD
    257 "/npiadmin" is current directory.
    PWD
    257 "/npiadmin" is current directory.
    PWD
    257 "/npiadmin" is current directory.
    PWD
    257 "/npiadmin" is current directory.
    PWD
    257 "/npiadmin" is current directory.
    PWD
    257 "/npiadmin" is current directory.
    PWD
    257 "/npiadmin" is current directory.
    PWD
    257 "/npiadmin" is current directory.
    PWD
    257 "/npiadmin" is current directory.
    PWD
    257 "/npiadmin" is current directory.
    PWD
    257 "/npiadmin" is current directory.
    PWD
    257 "/npiadmin" is current directory.
    PWD
    257 "/npiadmin" is current directory.
    PWD
    257 "/npiadmin" is current directory.
    PWD
    257 "/npiadmin" is current directory.
    PWD
    257 "/npiadmin" is current directory.
    CWD /npiadmin/ClassHTML
    250 CWD command successful.
    PWD
    257 "/npiadmin/ClassHTML" is current directory.
    PORT 192,168,0,178,205,103
    500 Invalid PORT Command.
    PASV
    227 Entering Passive Mode (64,72,140,238,4,24).
    Making data connection to 64.72.140.238 port 1048
    ABOR
    225 ABOR command successful.
    ftp_list: 2,-30000 (state == GETTING_LIST)
    PWD
    257 "/npiadmin/ClassHTML" is current directory.
    CWD /npiadmin/ClassHTML
    250 CWD command successful.
    PWD
    257 "/npiadmin/ClassHTML" is current directory.
    PASV
    227 Entering Passive Mode (64,72,140,238,18,137).
    Making data connection to 64.72.140.238 port 4745
    ABOR
    225 ABOR command successful.
    PORT 192,168,0,178,205,112
    500 Invalid PORT Command.
    ftp_list: 2,-30027 (state == GETTING_LIST)

    THANK YOU, SCOTT!

    Originally posted by ScottMcGuire:

    Hi Kim,

    Have you been able to connect successfully using Fetch to this server before? Or is this the first time you have tried to connect to this particular server?

    Try doing the following:

    * Click the Cancel button in the New Connection dialog.
    * Go to the Fetch menu, and choose Preferences.
    * Click the General tab if you're using Fetch 5, or the Proxy tab if you're using Fetch 4.
    * Uncheck the "Use passive mode transfers" checkbox if it is checked, or check it if it is unchecked.
    * Try connecting to your server again.

    If this does not help, please send us a Fetch transcript from an attempt to connect, and we'll see if we have further suggestions. To do this:

    * Quit Fetch, if it's running.
    * Open Fetch again.
    * Try to connect to your server.
    * Go to the Window menu, and choose Fetch Transcript.
    * Copy the entire contents of the transcript window, and paste them into a reply to this message.

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 6 years ago #

  • Scott McGuire Administrator

    Hi,

    If you have been able to connect successfully previously, it may be that they have made some change to the server that is causing this problem, or that some change has occurred to your network that is causing the problem. Have you changed routers or wireless base stations, or upgraded their software, recently?

    However, I see that you are using Fetch 5.2, so the next thing I would try is to get version 5.3, and see if that helps. (It's a free upgrade for you, but if you don't want to replace your current copy of Fetch, you could just install Fetch 5.3 someplace else temporarily to try it.)

    Please let us know how it goes.

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 6 years ago #

  • Scott McGuire Administrator

    Oh, and sorry, I left this bit out...

    You can downald Fetch 5.3 using this link:

    http://fetchsoftworks.com/Fetch5.dmg

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 6 years ago #

  • npiadmin Member

    I found it, Scott. I was able to do the upgrade and all is fine now. Thank you so very much for all your help.
    Kim

    Originally posted by ScottMcGuire:

    Oh, and sorry, I left this bit out...

    You can downald Fetch 5.3 using this link:

    http://fetchsoftworks.com/Fetch5.dmg

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 6 years ago #

  • Scott McGuire Administrator

    Hi Kim,

    You're welcome, and I'm glad to hear that fixed the problem.

    Thanks for letting us know.

    Best,

    Scott McGuire
    Fetch Softworks

    Posted 6 years ago #

  • JmBrignac Member

    I am having the exact same problem as npiadmin. I completed all of the suggestions but am still receiving the same error message.
    Any more suggestions?

    Posted 6 years ago #

  • Scott McGuire Administrator

    Hi JmBrignac,

    We'd like some information to help diagnose your problem.

    Are you getting the time out when you try to connect, when you try to open a folder, or when you try to upload or download?

    Have you been able to successfully work with this server previously?

    And finally, we'd like to see a transcript in order to try to give more suggestions. Could you please post one?

    The instructions to do that are:

    * Quit Fetch, if it's running.
    * Open Fetch again.
    * Try to connect to your server.
    * Go to the Window menu, and choose Fetch Transcript.
    * Copy the entire contents of the transcript window, and paste them into a reply to this message.

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 6 years ago #

  • JmBrignac Member

    Hi Scott,

    I have been using Fetch for several years and have never encountered this type of problem....any problem for that matter.

    The problem is occurring when I try to connect. I have check and uncheck my PASV option. I have even reinstalled the software.

    One day I was able to connect and the next...nothing!

    Please Help!
    Jennifer

    Fetch 5.3 (5D161) PowerPC running on Mac OS X 10.4.11 (8S165) PowerPC English
    StuffIt Engine 0x820, StuffIt SDK Version 10.1.1b1
    Partial serial FETCH5X001-XY8V-5SFF T
    Connecting to ftp.jbdesignhaus.com port 21 (Mac OS X firewall is off) (10/19/08 5:23:04 AM)
    Connected to 206.251.161.82 port 21 (10/19/08 5:23:05 AM)
    220 ProFTPD 1.3.1 Server (ProFTPD) [206.251.161.82]
    USER jbdesignhaus
    331 Password required for jbdesignhaus
    PASS
    230 User jbdesignhaus logged in
    SYST
    215 UNIX Type: L8
    PWD
    257 "/" is the current directory
    MACB ENABLE
    500 MACB not understood
    PWD
    257 "/" is the current directory
    TYPE A
    200 Type set to A
    PORT 75,106,2,231,193,141
    200 PORT command successful
    LIST -al
    150 Opening ASCII mode data connection for file list
    ABOR
    226-Transfer complete
    226 Quotas off
    500 ÿôÿòABOR not understood
    PASV
    227 Entering Passive Mode (206,251,161,82,172,111).
    Making data connection to 206.251.161.82 port 44143
    ABOR
    500 ÿôÿòABOR not understood
    ftp_list: 2,-30028 (state == GETTING_LIST)
    Update check skipped at 10/19/2008 05:24 AM (next check after 10/19/2008 08:00 PM)

    Posted 6 years ago #

  • Scott McGuire Administrator

    Hi Jennifer,

    Thanks for the transcript.

    Can you connect successfully to the Fetch Softworks ftp server? To try this, enter ftp.fetchsoftworks.com in the hostname, and leave the username and password blank.

    This will help determine whether the problem is just with that one server, or a more general problem that may be being caused by your network equipment.

    One thing to try is to shut down your Mac, and unplug your router and cable/DSL modem. Then plug the cable/DSL modem (wait about a minute for it to get completely started up), then the router (wait another minute for it), and then start your Mac. Then try connecting to the problem server. We find that this sometimes solves problems like these.

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 6 years ago #

  • JmBrignac Member

    Scott,

    THANK YOU! THANK YOU! THANK YOU!
    I shut down and unplugged EVERYTHING!
    Started back up and 'THANK YOU' it is working again!

    Blessings!
    Jennifer

    Posted 6 years ago #

  • Scott McGuire Administrator

    Hi Jennifer,

    You're welcome, we're glad to hear it's all working again!

    Best,

    Scott McGuire
    Fetch Softworks

    Posted 6 years ago #

  • UCNRS Member

    We started experiencing this exact issue when we installed a cisco
    RVS4000 4-Port Gigabit Security Router with VPN

    I am trying to determine why this router would cut off the connection to an FTP server when trying to generate an ascii listing of all the files. in the current directory.

    I know that this is Router specific because I have been able to isolate the issue with just this router.
    My other routers did not show this behavior.

    And rebooting the routers did not help.

    When connecting to an FTP site or doing a refresh of the current directory the FTP it will list a portion of the files then return an error stating

    "Could not get file list because connection was reset by the file server"

    I have however eliminated the file server as the issue because it is only this router that has an issue communicating.

    I have turned off and on settings. in Firewall -> Basic Settings
    but to no help.

    THere are many more files in the folder starting with letters higher than "i".
    But this router cuts off the connection before it will list them.

    I have noticed the same behavior in Dreamweaver as well as Fetch.

    Connecting to XXX.XXX.XXX.XXX port 21 (Mac OS X firewall is allowing connections) (3/18/11 10:27:11 AM)
    Connected to XXX.XXX.XXX.XXX port 21 (3/18/11 10:27:13 AM)
    220 XXX.XXX.XXX.XXX. FTP server ready.
    USER XXXX
    331 Password required for XXXX.
    PASS
    230--------------------------------------------------------------------------------
    230-DARWIN Mac OS X Server's FTP server.
    230-
    230-FTP clients has successfully log in.
    230-
    230--------------------------------------------------------------------------------
    230-
    230 User XXXX logged in.
    SYST
    215 UNIX Type: L8 Version: BSD-199506
    PWD
    257 "/" is current directory.
    MACB ENABLE
    502 'MACB ENABLE': command not understood.
    CWD /www.XXXX.org/
    250 CWD command successful.
    PWD
    257 "/www.XXXX.org" is current directory.
    CWD /www.XXXX.org
    250 CWD command successful.
    PWD
    257 "/www.XXXX.org" is current directory.
    TYPE A
    200 Type set to A.
    PORT 192,168,1,90,227,6
    200 PORT command successful.
    LIST
    150 Opening ASCII mode data connection for directory listing.
    total 833200
    drwxr-xr-x 56 XXXX XXXX 1904 Nov 21 2009 AnnReports
    drwxr-xr-x 7 XXXX XXXX 238 Aug 11 2008 BasinFire7_17
    -rw-r--r-- 1 XXXX XXXX 9083 Aug 11 2008 BasinFireAerials.html
    drwxr-xr-x 8 XXXX XXXX 272 Aug 10 2008 BasinPicsAug08
    -rw-r--r-- 1 XXXX XXXX 4962980 Nov 10 2009 Bathroom.jpg
    drwxrwxr-x 15 XXXX XXXX 510 May 20 2010 Birds
    -rwxrwxr-x 1 XXXX XXXX 4162 Sep 24 2007 Blogtemplate.htm
    drwxr-xr-x 4 XXXX XXXX 136 Nov 25 2008 Brochures
    drwxrwxr-x 7 XXXX XXXX 238 Nov 10 2009 Bryophytes
    -rw-r--r-- 1 XXXX XXXX 10851 Aug 9 2010 CementSpringAnimals.html
    drwxr-xr-x 7 XXXX XXXX 238 Aug 9 2010 CementSpringCam
    -rw-r--r-- 1 XXXX XXXX 1024 Aug 9 2010 Cement_Spring_Camera.wmv.bin
    drwxrwxr-x 15 XXXX XXXX 510 Nov 10 2009 Contacts
    -rw-r--r-- 1 XXXX XXXX 28474 Dec 20 2008 December2008.htm
    -rwxrwxr-x 1 XXXX XXXX 117152 Sep 24 2007 DeerCam.jpg
    -rwxrwxr-x 1 XXXX XXXX 116998 Sep 24 2007 DeerCamArchive.jpg
    -rwxrwxr-x 1 XXXX XXXX 32182 Sep 24 2007 DeerCamMini.jpg
    drwxrwxr-x 6 XXXX XXXX 204 Aug 30 2007 DropBox
    -rw-r--r-- 1 XXXX XXXX 17223880 Dec 7 2007 Fetch_5.3.dmg
    -rw-r--r-- 1 XXXX XXXX 4338370 Apr 4 2009 FieldStations.pdf
    -rwxrwxr-x 3 XXXX XXXX 1024 Aug 8 2007 FileMaker Pro 9 Installer.dmg
    -rwxrwxr-x 1 XXXX XXXX 340325488 Sep 24 2007 FileMaker8.5.dmg
    drwxr-xr-x 4 XXXX XXXX 136 Nov 12 2009 Finch
    -rw-r--r-- 1 XXXX XXXX 3252 Nov 10 2009 FinchCreek.html
    -rw-r--r-- 1 XXXX XXXX 186163 Nov 10 2009 FinchCreek.jpg
    drwxr-xr-x 3 XXXX XXXX 102 Dec 14 2007 Fire
    drwxrwxr-x 20 XXXX XXXX 680 Aug 30 2007 Geology
    -rwxrwxr-x 1 XXXX XXXX 57042 Dec 10 14:12 HastVu.jpg
    drwxrwxr-x 289 XXXX XXXX 9826 May 16 2010 HastVuArchiveFolder
    -rwxrwxr-x 1 XXXX XXXX 18538 Jun 10 2010 HastVuMini.jpg
    -rw-r--r-- 1 XXXX XXXX 24064 Nov 10 2009 HastingWebCam Script.doc
    -rw-r--r-- 1 XXXX XXXX 18835668 Dec 11 2008 HastingsTulipStory.mp4
    drwxrwxr-x 7 XXXX XXXX 238 Feb 7 2010 Herps
    drwxr-xr-x 6 XXXX XXXX 204 Apr 11 2010 History-NRS
    drwxrwxr-x 33 XXXX XXXX 1122 Apr 11 2010 HistoryWebHNHR
    drwxrwxr-x 18 XXXX XXXX 612 Aug 30 2007 Housing
    drwxrwxr-x 56 XXXX XXXX 1904 Apr 15 2010 ImagesAllWebsite
    -rw-r--r-- 1 XXXX XXXX 11832 Dec 12 16:12 Index.html
    ftp_list: 1,54 (state == GETTING_LIST)
    PWD
    226 Transfer complete.

    Posted 3 years ago #

  • Scott McGuire Administrator

    Hi UCNRS,

    Which version of Fetch are you using?

    That transcript shows that you are connecting in active mode; have you tried connecting in passive mode?

    If not, please do the following:

    * Quit Fetch.
    * Open Fetch again.
    * Go to the Fetch menu, and choose Preferences.
    * In the General pane, put a checkmark next to "Use passive mode transfers (PASV)" checkbox. If there is already a checkmark next to it, let us know.
    * Try connecting to the server again.

    And post the transcript from that attempt.

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 3 years ago #

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