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Timeout / Can't Open Data Connection Errors (4 posts)

  • Started 6 years ago by tridian
  • Latest reply 6 years ago from Scott McGuire
  • tridian Member

    I've been using Fetch forever and have never had problems with it. Recently, I've started having timeout errors when uploading or downloading large amounts of files. I'm a web designer so I'm connecting to different servers hosted in different locations all day long. My impulse is to look to my isp, time warner cable to see if they changed something but they had me ping multiple servers today and the connection seemed stable so they are not sure what my problem is. I also downloaded Cyberduck and Yummy FTP and am having the same issues so I'm guessing Fetch has nothing to do with it but I wanted to try and ask the community if they have any advice. I'm using Fetch 4.0.2 (I also downloaded Fetch 5 to see if that would help and it did not) and have included a snippet of my transcript below. I don't really know where to start with these messages so can you let me know if you see anything that could help me try to track down where to find my problem?

    Thanks very much for your time.

    227 Entering Passive Mode (64,23,58,38,186,102)
    RETR top1_r4_c4_f2.jpg.mno
    150 Opening BINARY mode data connection for top1_r4_c4_f2.jpg.mno (241 bytes).
    226 Transfer complete.
    Download completed at 5/25/07 3:00:11 PM (state == RGET_RETRIEVING)
    SIZE top1_r4_c5.jpg.mno
    213 235
    MDTM top1_r4_c5.jpg.mno
    213 20051109024547
    PASV
    227 Entering Passive Mode (64,23,58,38,186,105)
    RETR top1_r4_c5.jpg.mno
    150 Opening BINARY mode data connection for top1_r4_c5.jpg.mno (235 bytes).
    226 Transfer complete.
    Download completed at 5/25/07 3:00:12 PM (state == RGET_RETRIEVING)
    SIZE top1_r4_c6.jpg.mno
    213 234
    MDTM top1_r4_c6.jpg.mno
    213 20051109024548
    PASV
    227 Entering Passive Mode (64,23,58,38,186,109)
    RETR top1_r4_c6.jpg.mno
    150 Opening BINARY mode data connection for top1_r4_c6.jpg.mno (234 bytes).
    226 Transfer complete.
    Download completed at 5/25/07 3:00:13 PM (state == RGET_RETRIEVING)
    SIZE top1_r4_c7.jpg.mno
    213 241
    MDTM top1_r4_c7.jpg.mno
    213 20051109024548
    PASV
    227 Entering Passive Mode (64,23,58,38,186,114)
    RETR top1_r4_c7.jpg.mno
    150 Opening BINARY mode data connection for top1_r4_c7.jpg.mno (241 bytes).
    226 Transfer complete.
    Download completed at 5/25/07 3:00:14 PM (state == RGET_RETRIEVING)
    SIZE top1_r4_c7_f2.jpg.mno
    213 241
    MDTM top1_r4_c7_f2.jpg.mno
    213 20051109024548
    PASV
    227 Entering Passive Mode (64,23,58,38,186,121)
    RETR top1_r4_c7_f2.jpg.mno
    425 Can't open data connection.
    ftp_retrieve: -30000 (state == RGET_RETRIEVING)
    PWD
    257 "/images/_notes" is current directory.

    Posted 6 years ago #

  • Scott McGuire Administrator

    Hi,

    Well, it could still be your ISP or your cable modem - pinging is a lot different from downloading, so the fact that you can ping doesn't really say there isn't a problem with downloading.

    However, another possible culprit is your router, if you've got one (an Airport Base Station counts as a router) - problems with timeouts while downloading and uploading lots of files are often caused by routers that share out one Internet address between multiple computers.

    You might want to try connecting your Mac directly to your cable modem and seeing if the problem goes away. If so, you may want to look into getting a different router or seeing if there's a software update for the router.

    I hope this helps some. Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 6 years ago #

  • tridian Member

    Great Scott, thanks very much for the advice. We did get a new wireless router some time ago and I wonder if that's the culprit. Appreciate your quick response and I'll look into it right away. Keep up the great work with Fetch and have a great day.

    Posted 6 years ago #

  • Scott McGuire Administrator

    Hi,

    You're welcome and thanks!

    Please let us know how it turns out, or if you have further questions.

    Best,

    Scott McGurie
    Fetch Softworks

    Posted 6 years ago #

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