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Timing out/error -1 (6 posts)

  • Started 7 years ago by Deanna
  • Latest reply 7 years ago from Scott McGuire
  • Deanna Member

    When I try to establish a connection, I keep getting a message saying that it has timed out or "error -1" (it seems to alternate between those two). I have successfully used Fetch to work on my company's website in the past, but I just recently started working from home, so I am wondering if there might be some sort of issue b/c of that? Any help would be greatly appreciated! Thanks!

    Posted 7 years ago #

  • Scott McGuire Administrator

    Hi,

    An "error -1" generally means that Fetch cannot find the server you asked it to connect to, or that the server refused to talk to Fetch. But there can be other causes too.

    So we'd like more information to help figure out exactly where the problem lies.

    Could you please do the following:

    * Try to connect to the server.
    * After you get the error message, click on OK to dismiss the error.
    * Click the Cancel button in the connection dialog, if the connection dialog is showing.
    * Choose Preferences from the Fetch menu.
    * Choose Fetch Transcript from the Window menu
    * Copy the entire contents of the transcript window
    * Paste them into a reply to this message.

    We'll take a look and try to figure out what's going on.

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 7 years ago #

  • Deanna Member

    Thanks for getting back to me. Here is what comes up for the Fetch Transcript window (I am deleting the 10 or so other tries I've made this morning since they all say the same thing):

    Fetch 4.0.3 System 0x1048 Serial FETCHFL001-6QG5-A319 WS
    Connecting to 192.168.1.16 port 21 (3/9/07 10:53:09 AM)

    Posted 7 years ago #

  • Scott McGuire Administrator

    Hi,

    It looks like your router or modem is interfering with the connection somehow. I assume that you are entering something different from "192.168.1.16" into the connection dialog?

    Fetch 5 may be able to work around it; could you please download it and give it a try and see if you can connect successfully with it? You can download the latest version, Fetch 5.2, from our home page:

    http://fetchsoftworks.com

    Please let us know if Fetch 5.2 can connect successfully or not, and then we'll figure out where to go from there.

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 7 years ago #

  • Deanna Member

    I installed the 5.2 version of Fetch, but I still haven't had any luck. Actually, 192.168.1.16 IS what I am entering in the connection dialog. When I try to connect now, I get a message saying that it could not be opened b/c the connection timed out. It says that there may be a problem with my network or the server may not be responding, but I don't think it's an issue with the server b/c I got someone else at my work to successfully connect & upload some changes to the website since I couldn't do it. Here is what comes up for the transcript now (I deleted any repeat lines since I've made multiple attempts):

    Fetch 5.2 (5C121) PowerPC running on Mac OS X 10.4.8 (8L127) PowerPC English
    StuffIt Engine 0x820, StuffIt SDK Version 10.1.1b1
    Expires 03/24/2007 T
    Connecting to 192.168.1.16 port 21 (Mac OS X firewall is off) (3/9/07 3:03:50 PM)
    Update check started at 03/09/2007 03:04 PM
    Update check skipped at 03/09/2007 03:05 PM (next check after 03/15/2007 11:52 AM)
    Connecting to administrator@192.168.1.16 port 22 (3/9/07 3:09:29 PM)
    SSH2_FXP_INIT 3
    Connecting to 192.168.1.16 port 21 (Mac OS X firewall is off) (3/9/07 3:12:31 PM)
    Error 12,8 on reverse name lookup
    Connecting to 192.168.1.16 port 21 (Mac OS X firewall is off) (3/12/07 10:03:54 AM)

    Posted 7 years ago #

  • Scott McGuire Administrator

    Hi,

    I believe the problem is that 192.168.1.16 is most likely not the correct thing to enter as the hostname. Addresses that begin with 192.168 refer to addresses on the local network. Since you're trying to connect to the company's server from home, the server isn't likely to be on your local network.

    The only way using a 192.168 address to connect might work is if you are connected to the company network via a VPN. Do you know if that's the case? If so, we need to investigate further.

    Otherwise, you should double-check with your company's network administrator to find out what address or hostname you should use to connect to the server from a computer outside the company's network.

    Please let us know if this helps solve the problem or not. Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 7 years ago #

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