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Transfer stalls during download (4 posts)

  • Started 7 years ago by lindsayl
  • Latest reply 7 years ago from Scott McGuire
  • lindsayl Member

    Hello! We recently opened a new account for file transfer with iPower. The problem we are encountering is that the transfer will stall and eventually disconnect. The tech support folks said to attempt transfer when the server load is less?? Here is the transcript from this morning's attempt:

    Fetch 5.0.5 (5A835) PowerPC running on Mac OS X 10.4.9 (8P135) PowerPC English
    StuffIt Engine 0x0 (StuffIt Features Not Available)
    Partial serial FETCH5X001-GMDT-DYYD T
    Connecting to mail.gtcompr.com port 21 (OS X firewall is off) (3/21/07 8:25:18 AM)
    Update check started at 03/21/2007 08:27 AM
    Connecting to mail.gtcompr.com port 21 (OS X firewall is off) (3/21/07 8:27:17 AM)
    Connected to 72.22.69.234 port 21 (3/21/07 8:27:17 AM)
    220---------- Welcome to Pure-FTPd [TLS] ----------
    220-You are user number 1 of 50 allowed.
    220-Local time is now 05:32. Server port: 21.
    220-IPv6 connections are also welcome on this server.
    220 You will be disconnected after 15 minutes of inactivity.
    USER gtcomprc@gtcompr.com
    331 User gtcomprc@gtcompr.com OK. Password required
    PASS
    230-User gtcomprc@gtcompr.com has group access to: gtcomprc
    230 OK. Current restricted directory is /
    SYST
    215 UNIX Type: L8
    PWD
    257 "/" is your current location
    MACB ENABLE
    500 Unknown command
    CWD public_ftp/incoming/URE/
    250 OK. Current directory is /public_ftp/incoming/URE
    PWD
    257 "/public_ftp/incoming/URE" is your current location
    TYPE A
    200 TYPE is now ASCII
    PASV
    227 Entering Passive Mode (72,22,69,234,31,201)
    LIST -al
    150 Accepted data connection
    drwxr-xr-x 2 3549 gtcomprc 512 Mar 20 11:45 .
    drwx------ 3 3549 gtcomprc 512 Mar 20 10:02 ..
    -rw-r--r-- 1 3549 gtcomprc 18824560 Mar 19 17:28 finance.tif
    -rw-r--r-- 1 3549 gtcomprc 18824440 Mar 20 15:07 memberservices.tif
    226-Options: -a -l
    226 4 matches total
    Update check skipped at 03/21/2007 08:28 AM (next check after 03/22/2007 01:30 AM)
    PWD
    257 "/public_ftp/incoming/URE" is your current location
    PWD
    257 "/public_ftp/incoming/URE" is your current location
    TYPE I
    200 TYPE is now 8-bit binary
    SIZE finance.tif
    213 18824560
    MDTM finance.tif
    213 20070320002824
    PASV
    227 Entering Passive Mode (72,22,69,234,31,228)
    RETR finance.tif
    150-Accepted data connection
    150 18383.4 kbytes to download
    PWD
    450 Error during write to data connection
    Unsuccessful transfer of finance.tif (118,080 bytes, 228 bytes/sec, 8:37 elapsed) stopped at 3/21/07 8:38:10 AM
    ftp_retrieve: -30000 (state == RGET_RETRIEVING)
    PWD
    257 "/public_ftp/incoming/URE" is your current location
    TYPE A
    257 "/public_ftp/incoming/URE" is your current location
    ftp_list: -30000 (state == GETTING_LIST)
    PWD
    200 TYPE is now ASCII
    ftp_noop/ftp_pwd: -30000 (state == TICKLING)

    Thank you very much for any help.

    Lindsay

    Posted 7 years ago #

  • Scott McGuire Administrator

    Hi Lindsay,

    We're sorry to hear you're having problems. From the transcript, it looks like it could be a problem with the server.

    However, our first recommendation is to download and install the latest version of Fetch, version 5.2, and see if that works better.

    It is a free upgrade for you, and it does fix some problems that people were having with stalls during downloads. You can download it from our home page:

    http://fetchsoftworks.com

    Please let us know if it fixes the problem or not. If it doesn't, we will see if there's anything further we can do to help.

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 7 years ago #

  • lindsayl Member

    Thanks very much for the suggestion. It took awhile for everyone in the office to make the upgrade to 5.2, but so far it seems to have done the trick. I really appreciate the help.

    Lindsay

    Posted 7 years ago #

  • Scott McGuire Administrator

    Hi Lindsay,

    Thanks for the followup, we're glad to hear that seems to have fixed the problem.

    Please let us know if we can be of further assistance.

    Best,

    Scott McGuire
    Fetch Softworks

    Posted 7 years ago #

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