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Transferred files become folders! (6 posts)

  • Started 4 years ago by James
  • Latest reply 4 years ago from James
  • James Member

    I've found that during some transfers my files will be saved as a folder (e.g. sample.docx becomes sample.docx Folder). Even when I change the name, it says it might be shown as 1 file, but it stays a folder. I've noticed this happens most often with .docx and .xlsx, seems to be the new version of Office, which I have on both this computer and the one I created the file.

    Thanks!

    Posted 4 years ago #

  • James Member

    I guess there's not really a question here, other than does anyone know how to make this stop?

    Posted 4 years ago #

  • Scott McGuire Administrator

    Hi James,

    Is this happening when you upload, or when you download, those kinds of files?

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 4 years ago #

  • James Member

    This is when I am using "GET" to download the files from the server to my computer.

    Thanks,

    James

    Posted 4 years ago #

  • Scott McGuire Administrator

    Hi James,

    Fetch 5.3.1 and earlier had a problem where they would uncompress .docx and .xlsx files (because they are really zip files). It sounds like that is what is happening to you.

    This problem is fixed in our most current version, Fetch 5.6; you should consider upgrading to it, it includes many other new features and fixes as well.

    You can learn what's new in Fetch 5.6 by visiting http://fetchsoftworks.com/fetch/update/info/fetch-5.6

    Note that Fetch 5.6 may not be a free upgrade for you. For more details about upgrading and whether your upgrade is free or not, please visit http://fetchsoftworks.com/fetch/upgrade .

    You can also work around the problem in Fetch 5.3.1 by disabling automatic decoding using the following steps:

    * Go to the Fetch menu, and choose Preferences.
    * Click the Download tab.
    * Uncheck the "Allow automatic decoding of downloaded files" checkbox.

    Note that this will also disabled automatic decoding of StuffIt and Zip files.

    Please let us know if you're still having problems after trying one of these two solutions, or if you have other questions.

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 4 years ago #

  • James Member

    Thanks, that seems to have fixed my problem!

    Posted 4 years ago #

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