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Trial version -- previous WS_FTP Pro user (8 posts)

  • Started 7 years ago by pjkinann
  • Latest reply 7 years ago from Scott McGuire
  • pjkinann Member

    I am a previous WS_FTP Pro user, and I need an FTP for my Mac as well as my PC. So I installed Fetch. I have a trial version for 15 days, but what I needed to do was GET some files from one of my sites on to my Mac. It's a long story, but because of VISTA on my PC, there are certain things I CANNOT do and must try to do on my Mac. So what I used to do on ONE computer, I now have to do on TWO -- all because of Vista. DO NOT UPGRADE TO VISTA! I am passing that word wherever I leave posts on the web. It is a nightmare and none of the software companies are complying and supporting it, not presently. So if you develop web pages, Vista will be your worst nightmare.

    Meanwhile, I need to be able to get files from my client's server on to my Mac, thus the download of Fetch, but I see I cannot GET my files, only PUT them.

    That means I will have to find another software where I can try this to see how it works and IF IT WORKS!

    Please let me know if the trial version is capable of GETTING my files.

    Thanks
    PJ Kinann
    Pamela

    Posted 7 years ago #

  • Scott McGuire Administrator

    Hi Pamela,

    The trial version of Fetch is not limited in any way, it has all the features of the full version, except it is limited to a 15-day trial.

    So yes, it is definitely capable of getting files.

    Could you please describe exactly what steps you took to try to get the files, and how it didn't work? We'll try to figure out what the problem is.

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 7 years ago #

  • pjkinann Member

    Thanks for responding. Actually, the GET option was grayed out, so I was unable to get my files from the server. I ended up deleting it and trying Yummy.
    But if you say that Fetch SHOULD have all the features, then I'll download the trial version again. Maybe the first one had a glitch. Then if I still have the same problem, I'll be back and maybe you can help me figure it out.

    Thanks
    Pamela

    Originally posted by ScottMcGuire:

    Hi Pamela,

    The trial version of Fetch is not limited in any way, it has all the features of the full version, except it is limited to a 15-day trial.

    So yes, it is definitely capable of getting files.

    Could you please describe exactly what steps you took to try to get the files, and how it didn't work? We'll try to figure out what the problem is.

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 7 years ago #

  • Scott McGuire Administrator

    Hi Pamela,

    I apologize if this sounds like a silly question, but did you select the files you wanted to download before trying to use the Get button? You need to select the files you want to download; when no files are selected, the Get button will be grayed out. As soon as you select one or more, the Get button will be active.

    You can click on files and folders in the file list to select them, or you can use Edit > Select All to select them all.

    We hope you'll give Fetch another try. Please let us know if you have any more questions.

    Best,

    Scott McGuire
    Fetch Softworks

    [This message has been edited by ScottMcGuire (edited 03-08-2007).]

    Posted 7 years ago #

  • Scott McGuire Administrator

    Hi,

    Also, another way to download files using Fetch is just to select them and drag them to your Macintosh desktop, or any other Macintosh folder you want. Then Fetch will start downloading them to that folder.

    Best,

    Scott McGuire
    Fetch Softworks

    Posted 7 years ago #

  • pjkinann Member

    Originally posted by ScottMcGuire:

    Hi Pamela,

    The trial version of Fetch is not limited in any way, it has all the features of the full version, except it is limited to a 15-day trial.

    So yes, it is definitely capable of getting files.

    Could you please describe exactly what steps you took to try to get the files, and how it didn't work? We'll try to figure out what the problem is.

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 7 years ago #

  • pjkinann Member

    Okay, I went through the steps I did .. again. That way I can explain. I guess the problem is I'm used to seeing two columns -- one that shows the server on the right and then the hard drive on the left.

    So with Fetch, when you log on to the server, you only see one column and it's the server column.

    So if I GET info and choose a folder, for example, (and this time GET was not grayed out -- so there must have been a glitch in the first copy -- I downloaded a new one) then it opens another window that says Name and Extension, and it has the name of my folder that I want to GET in that area, except I cannot apply it or do anything with it. It does not allow me to "browse" to where I want to put the files I just got.

    So the whole procedure sort of stops there.

    It's just a different program format than the normal ones, and I'm not accustomed to how it operates.

    So I'll just go to the Quick Start and see if I can figure out how to take the procedure further....in other words, getting the folder on to my hard drive where I want it.

    Thanks. If I get stuck, I'll be back! SMILE

    Posted 7 years ago #

  • Scott McGuire Administrator

    Hi Pamela,

    Yes, that's correct, Fetch only dispalys the files on the server.

    Normally, the Get command automatically downloads files and folders to the "download folder," that you can specify in the Fetch Preferences. Initially, the download folder is set to be the Desktop. So when you select items in Fetch, and click Get, it should start downloading them to your Desktop.

    We think that's convenient for most users, but we realize it may not be for everyone. So you can change the download folder, or tell Fetch to prompt you every time for where you want the files to be downloaded to. To do this:

    * Choose Preferences from the Fetch menu.
    * Click on the Download tab.
    * From the "Save downloaded files to" pop-up menu, choose a different folder, or choose "Ask every time." If you choose "Ask every time," Fetch will ask you where you want to save downloaded files every time.

    I hope this helps. In addition to the Quick Start, there's also an Introductory Tutorial in the help that covers getting and putting files, and moving around on servers.

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 7 years ago #

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