Fetch Softworks

trouble holding passwords (4 posts)

• Started 13 years ago by Heather G
• Latest reply 13 years ago from Scott McGuire

• Heather G Member

  I am having an issue with my saved FTP sites saving the password to enter. I receive a popup error that says: The shortcut cannot be used because you do not have permission to save a file there. Try chaning the permissions of the destination folder or saving to a different folder. If I manually type in the password I get to the sites that I need to without any issues. This is a recent problem and I am not aware of any changes that I made to my computer on my end.

  Posted 13 years ago #

• Scott McGuire Administrator

  Hi Heather,

  This error indicates a problem with the Mac OS X keychain, which Fetch uses to securely store the passwords for your shortcuts and recent connections.

  Please do the following to check for and repair problems with the keychain:

  * Quit Fetch, if it's running.
  * Open the Keychain Access application, which is in the Utilities folder inside your Applications folder.
  * Go to the Keychain Access menu, and choose Preferences.
  * Click on the "First Aid" tab.
  * Make sure both "Synchronize login keychain password" and "Set login keychain as default" are checked.
  * Then go to the Keychain Access menu, and choose Keychain First Aid.
  * In the password field of the Keychain First Aid window, enter your Mac OS X admin password (this should be the same as your Mac OS X login password).
  * Click the Repair radio button.
  * Click the Start button.
  * Once it's done, close the Keychain First Aid window.
  * Restart your Macintosh.

  Then try your Fetch shortcuts again.

  This should fix the problems; let us know how it goes.

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 13 years ago #

• Heather G Member

  Worked like a charm! Thanks for the info - that is an area I didn't even know existed!

  Thanks again.

  Posted 13 years ago #

• Scott McGuire Administrator

  Hi Heather,

  You're welcome, and we're glad to hear you're all set. Thanks for letting us know.

  Best,

  Scott McGuire
  Fetch Softworks

  Posted 13 years ago #