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TROUBLE UPLOADING (6 posts)

  • Started 15 years ago by ahighfidelity
  • Latest reply 15 years ago from Scott McGuire
  • ahighfidelity Member

    Hi.

    Our company has just created a new folder on our ftp site, now when i try and upload something to it, i get the error message...

    'Fetch could not put "filename" because the FTP server encountered an error accessing a file or folder.'

    Server responded: "filename": Accsess is denied.'

    I have trid re-booting Fetch, but still get the same message. Below is the transcript.

    Many thanks in advance.

    Fetch 5.3 (5D161) PowerPC running on Mac OS X 10.4.11 (8S165) PowerPC English
    StuffIt Engine 0x820, StuffIt SDK Version 10.1.1b1
    Expires 21/08/2008 T
    Connecting to 80.84.53.206 port 21 (Mac OS X firewall is off) (24/9/08 12:25:05)
    Connected to 80.84.53.206 port 21 (24/9/08 12:25:05)
    220 Microsoft FTP Service
    USER ScoobyDoo2009
    331 Password required for ScoobyDoo2009.
    PASS
    230 User ScoobyDoo2009 logged in.
    SYST
    215 Windows_NT
    PWD
    257 "/" is current directory.
    MACB ENABLE
    500 'MACB ENABLE': command not understood
    PWD
    257 "/" is current directory.
    Retrieved 0 items from file list cache, stored 24/09/2008 12:23
    CWD SCOOBY DOO 2009 [FOR THEATRES]
    550 SCOOBY DOO 2009 [FOR THEATRES]: The system cannot find the file specified.
    MKD SCOOBY DOO 2009 [FOR THEATRES]
    550 SCOOBY DOO 2009 [FOR THEATRES]: Access is denied.
    ftp_mkdir: 2,-30000 (state == RPUT_MAKING_DIR)
    PWD
    257 "/" is current directory.
    Retrieved 0 items from file list cache, stored 24/09/2008 12:23
    PWD
    257 "/" is current directory.
    Update check skipped at 24/09/2008 12:26 (next check after 25/09/2008 02:56)
    PWD
    257 "/" is current directory.
    PWD
    257 "/" is current directory.
    QUIT
    221
    Connecting to 80.84.53.206 port 21 (Mac OS X firewall is off) (24/9/08 12:33:39)
    Connected to 80.84.53.206 port 21 (24/9/08 12:33:39)
    220 Microsoft FTP Service
    USER ScoobyDoo2009
    331 Password required for ScoobyDoo2009.
    PASS
    530 User ScoobyDoo2009 cannot log in.
    Connecting to 80.84.53.206 port 21 (Mac OS X firewall is off) (24/9/08 12:33:47)
    Connected to 80.84.53.206 port 21 (24/9/08 12:33:48)
    220 Microsoft FTP Service
    USER ScoobyDoo2009
    331 Password required for ScoobyDoo2009.
    PASS
    230 User ScoobyDoo2009 logged in.
    SYST
    215 Windows_NT
    PWD
    257 "/" is current directory.
    MACB ENABLE
    500 'MACB ENABLE': command not understood
    PWD
    257 "/" is current directory.
    Retrieved 0 items from file list cache, stored 24/09/2008 12:23
    CWD /
    250 CWD command successful.
    Retrieved 0 items from file list cache, stored 24/09/2008 12:23
    MKD SCOOBY 2009
    550 SCOOBY 2009: Access is denied.
    ftp_mkdir: 2,-30000 (state == MAKING_DIR)
    TYPE I
    200 Type set to I.
    PASV
    227 Entering Passive Mode (80,84,53,206,11,5).
    Making data connection to 80.84.53.206 port 2821
    STOR SCOOBY DOO 2009 FOR THEATRES.zip
    550 SCOOBY DOO 2009 FOR THEATRES.zip: Access is denied.
    ftp_store_setup: 2,-30004 (state == RPUT_SETTING_UP)
    ABOR
    225 ABOR command successful.
    CWD /
    250 CWD command successful.
    PWD
    257 "/" is current directory.
    TYPE A
    200 Type set to A.
    PASV
    227 Entering Passive Mode (80,84,53,206,11,6).
    Making data connection to 80.84.53.206 port 2822
    LIST -al
    125 Data connection already open; Transfer starting.
    226 Transfer complete.
    PASV
    227 Entering Passive Mode (80,84,53,206,11,7).
    Making data connection to 80.84.53.206 port 2823
    LIST
    125 Data connection already open; Transfer starting.
    226 Transfer complete.
    PWD
    257 "/" is current directory.
    PWD
    257 "/" is current directory.
    TYPE I
    200 Type set to I.
    PASV
    227 Entering Passive Mode (80,84,53,206,11,49).
    Making data connection to 80.84.53.206 port 2865
    STOR SCOOBY DOO 2009 FOR THEATRES.zip
    550 SCOOBY DOO 2009 FOR THEATRES.zip: Access is denied.
    ftp_store_setup: 2,-30004 (state == RPUT_SETTING_UP)
    ABOR
    225 ABOR command successful.
    PASV
    227 Entering Passive Mode (80,84,53,206,11,50).
    Making data connection to 80.84.53.206 port 2866
    STOR SCOOBY DOO 2009 FOR THEATRES.zip
    550 SCOOBY DOO 2009 FOR THEATRES.zip: Access is denied.
    ftp_store_setup: 2,-30004 (state == RPUT_SETTING_UP)
    ABOR
    225 ABOR command successful.
    PWD
    257 "/" is current directory.
    PWD
    257 "/" is current directory.
    PWD
    257 "/" is current directory.
    PWD
    257 "/" is current directory.
    PWD
    257 "/" is current directory.
    QUIT
    221
    Connecting to 80.84.53.206 port 21 (Mac OS X firewall is off) (24/9/08 12:45:26)
    Connected to 80.84.53.206 port 21 (24/9/08 12:45:26)
    220 Microsoft FTP Service
    USER ScoobyDoo2009
    331 Password required for ScoobyDoo2009.
    PASS
    230 User ScoobyDoo2009 logged in.
    SYST
    215 Windows_NT
    PWD
    257 "/" is current directory.
    MACB ENABLE
    500 'MACB ENABLE': command not understood
    CWD /
    250 CWD command successful.
    Retrieved 0 items from file list cache, stored 24/09/2008 12:35
    TYPE I
    200 Type set to I.
    PASV
    227 Entering Passive Mode (80,84,53,206,11,100).
    Making data connection to 80.84.53.206 port 2916
    STOR SCOOBY DOO 2009 FOR THEATRES.zip
    550 SCOOBY DOO 2009 FOR THEATRES.zip: Access is denied.
    ftp_store_setup: 2,-30004 (state == RPUT_SETTING_UP)
    ABOR
    225 ABOR command successful.
    PWD
    257 "/" is current directory.
    PWD
    257 "/" is current directory.
    PWD
    257 "/" is current directory.
    QUIT
    221
    Connecting to 80.84.53.206 port 21 (Mac OS X firewall is off) (24/9/08 12:48:28)
    Connected to 80.84.53.206 port 21 (24/9/08 12:48:28)
    220 Microsoft FTP Service
    USER ScoobyDoo2009
    331 Password required for ScoobyDoo2009.
    PASS
    230 User ScoobyDoo2009 logged in.
    SYST
    215 Windows_NT
    PWD
    257 "/" is current directory.
    MACB ENABLE
    500 'MACB ENABLE': command not understood
    PWD
    257 "/" is current directory.
    Retrieved 0 items from file list cache, stored 24/09/2008 12:35
    TYPE I
    200 Type set to I.
    PASV
    227 Entering Passive Mode (80,84,53,206,11,113).
    Making data connection to 80.84.53.206 port 2929
    STOR SCOOBY DOO 2009 FOR THEATRES.zip
    550 SCOOBY DOO 2009 FOR THEATRES.zip: Access is denied.
    ftp_store_setup: 2,-30004 (state == RPUT_SETTING_UP)
    ABOR
    225 ABOR command successful.

    Posted 15 years ago #

  • Scott McGuire Administrator

    Hi,

    My guess is the problem is that the file you are trying to upload has spaces in its name. Some FTP servers do not accept files whose names have spaces in them.

    Try renaming the file to remove all spaces from its name (limit yourself to just letters, numbers, and underscores - some servers don't like things like brackets, parentheses, or commas either), and then try uploading again.

    If that still doesn't help, let us know (and please send another transcript of the failed attempt to upload the file without spaces in its name).

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 15 years ago #

  • ahighfidelity Member

    Hi Scot.

    Thanks for your quick reply.
    I have tried that, but still get the same message. The name of the file i tried to upload is called 'logo.zip'.

    Below is the transcript.
    Thanks again Scot.

    Fetch 5.3 (5D161) PowerPC running on Mac OS X 10.4.11 (8S165) PowerPC English
    StuffIt Engine 0x820, StuffIt SDK Version 10.1.1b1
    Expires 21/08/2008 T
    Connecting to 80.84.53.206 port 21 (Mac OS X firewall is off) (24/9/08 15:02:50)
    Connected to 80.84.53.206 port 21 (24/9/08 15:02:50)
    220 Microsoft FTP Service
    USER ScoobyDoo2009
    331 Password required for ScoobyDoo2009.
    PASS
    530 User ScoobyDoo2009 cannot log in.
    Connecting to 80.84.53.206 port 21 (Mac OS X firewall is off) (24/9/08 15:02:59)
    Connected to 80.84.53.206 port 21 (24/9/08 15:02:59)
    220 Microsoft FTP Service
    USER ScoobyDoo2009
    331 Password required for ScoobyDoo2009.
    PASS
    230 User ScoobyDoo2009 logged in.
    SYST
    215 Windows_NT
    PWD
    257 "/" is current directory.
    MACB ENABLE
    500 'MACB ENABLE': command not understood
    PWD
    257 "/" is current directory.
    TYPE A
    200 Type set to A.
    PASV
    227 Entering Passive Mode (80,84,53,206,12,214).
    Making data connection to 80.84.53.206 port 3286
    LIST -al
    125 Data connection already open; Transfer starting.
    226 Transfer complete.
    PASV
    227 Entering Passive Mode (80,84,53,206,12,215).
    Making data connection to 80.84.53.206 port 3287
    LIST
    125 Data connection already open; Transfer starting.
    226 Transfer complete.
    TYPE I
    200 Type set to I.
    PASV
    227 Entering Passive Mode (80,84,53,206,12,216).
    Making data connection to 80.84.53.206 port 3288
    STOR logo.zip
    550 logo.zip: Access is denied.
    ftp_store_setup: 2,-30004 (state == RPUT_SETTING_UP)
    ABOR
    225 ABOR command successful.
    Update check skipped at 24/09/2008 15:03 (next check after 25/09/2008 02:56)
    PWD
    257 "/" is current directory.
    PWD
    257 "/" is current directory.

    Posted 15 years ago #

  • Scott McGuire Administrator

    Hi,

    Thanks for trying that, and for sending the transcript.

    It looks like this is a problem on the server end - the folder or the server has not been configured with the correct permissions to let you upload files. I'd talk to whoever's in charge of the server and tell them you get "access denied" messages whenever you try to upload something when you're logged in with your username.

    (There are no Fetch settings that affect your ability to do this - Fetch is saying "here's a file for you" and the server is the one saying "no, I won't accept it.")

    Please let us know if you have more questions after talking to them.

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 15 years ago #

  • ahighfidelity Member

    Hi Scott.
    You were right. It was an issue with the guys who host our ftp site.
    Thanks again,
    Adam

    Posted 15 years ago #

  • Scott McGuire Administrator

    Hi Adam,

    You're welcome - glad you found the source of the problem!

    Please let us know if we can be of assistance again in the future.

    Best,

    Scott McGuire
    Fetch Softworks

    Posted 15 years ago #

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