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Trouble uploading (14 posts)

  • Started 5 years ago by Carlos Cardona
  • Latest reply 5 years ago from Scott McGuire
  • Carlos Cardona Member

    Hello,
    I have been using Fetch for a couple of weeks in my HTML and CSS class. Last night and this morning I have been having some issues uploading CSS and images. Fetch transfers my HTML files to GoDaddy no problem. But with CSS and images it just says "Putting foo.css as text file. 0 bytes of 1.5kb
    I am able to navigate through my folders and fetch recognizes the files. Any ideas?

    Posted 5 years ago #

  • Scott McGuire Administrator

    Hi Carlos,

    So, when you try to upload CSS and images, does Fetch stall and never upload the files until you click the Stop button?

    Or is your concern that it reports that it uploaded 0 bytes, even though it appears to have uploaded the files successfully?

    Which version of Fetch and which version of Mac OS X are you using?

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 5 years ago #

  • Carlos Cardona Member

    Scott-
    Thanks for the quick reply. When I try to upload CSS and images Fetch just stalls until I press the stop button or after a minute or 2 fetch stops itself. The version of OS X is 10.5.6
    Thanks for any help. I love Fetch!

    Posted 5 years ago #

  • Scott McGuire Administrator

    Hi Carlos,

    Could you please do the following?

    * Quit Fetch, if it's running.
    * Open Fetch again.
    * Connect to your server.
    * Upload an HTML file.
    * Then try uploading one of the CSS files that is causing a problem.
    * After Fetch stalls for about 30 seconds, go to the Window menu, and choose Fetch Transcript.
    * Copy the entire contents of the transcript window, and paste them into a reply to this message.

    We'll take a look and see if we can see what might be causing this.

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 5 years ago #

  • naomi Member

    HI scot

    I am having trouble uploading a new entry on my blog page. i am using a mac system and my web page is designed in imac.

    usually everything works beautifully. fetch seems to upload the page ok . i am not getting any error or can t complete messages. when i open the page on my web page. i get the front introduction page of the blog , but when i try to open the new blog entry i get

    Not Found

    The requested URL /Blog/Entries/2009/8/13_How_I_painted_‘Top_End_Dreaming”_By_Naomi_GrantWinner_of_the_City_of_Belmont_Indigenous__Art_Awards_2009.html was not found on this server.
    Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.

    Apache/1.3.33 Server at www.naomigrant.com Port 80

    i tried uploading 3 times now. dont what to do or what the real problem is??????? please help.

    thanks naomi

    Posted 5 years ago #

  • Scott McGuire Administrator

    Hi Naomi,

    The cause of your problem is the curly quotemarks in the title of the new blog entry.

    Here's what's going on:

    iWeb uses the title of the blog entry as the name of the file that constitutes that entry on your website. However, some servers do not accept certain characters in file names (in addition to curly quotemarks, colons and slashes are also bad), and when you upload the file, the server renames the file to remove the "bad" characters - in this case, the quotemarks in the file name.

    But the HTML code of your website assumes the name of the file is unchanged - so your links look for a file whose name includes the quotemarks, but the actual name of the file on the server doesn't include quotemarks, and so you get an error.

    This is really iWeb's fault - it should know better than to put such characters in a file's name - and in many cases the only good workaround is to not use those characters in your blog entry names.

    In your case, though, there is a solution you can try that might work - the problem here is that iWeb is putting a "fancy" quotemarks (ones that are curved, instead of straight up and down) in the blog title and filename. You can tell iWeb to not create fancy quotemarks, and then the quotemarks in your title should be fine.

    To do this, go to the iWeb preferences, and uncheck "Use smart quotes." This will avoid the problem for all future blog entries.

    Unfortunately, to fix the problem for the existing blog entry, you must delete the entire blog entry and recreate it. (You can copy and paste the text of the article to somewhere else temporarily, so you don't have to retype it. But do not copy and paste the title when you are recreating the article - retype it.) Then re-publish your website, and re-upload it, and that should fix the problems.

    Please let us know if you have questions about the above, and let us know if it fixes the problem.

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 5 years ago #

  • Carlos Cardona Member

    Scott,
    I tried what you recommended and have been using Fetch all last night and again this morning. Everything seems to be running fine. I am not sure what the problem was but it seems to be resolved. Thanks for the quick response and thanks for fetch.

    Posted 5 years ago #

  • Scott McGuire Administrator

    Hi Carlos,

    You're welcome, and I'm glad to hear everything is working now - thanks for letting us know.

    Best,

    Scott McGuire
    Fetch Softworks

    Posted 5 years ago #

  • naomi Member

    Hi scott

    thanks so much. i redid it all over again and yes this time it worked!!!!!!!

    thank you!!!!!!!! what frustrates me is how the heck am i meant to know that???????????

    thank god for you !!!

    regards naomi

    Posted 5 years ago #

  • Scott McGuire Administrator

    Hi Naomi,

    You're very welcome, and we're glad to hear it's all working now.

    And no, there was really no way you should have known that. As I mentioned, Apple really should have known better than to program iWeb to put the quotemarks in a file name. Part of the problem is that they designed iWeb to work with their MobileMe (formerly .mac) service, which unlike your server, doesn't have a problem with quotemarks in filenames. Unfortunately they didn't take into account the fact that it might cause a problem when you upload an iWeb-created webpage to a different service.

    Best,

    Scott McGuire
    Fetch Softworks

    Posted 5 years ago #

  • Neil Member

    Hi Scott,

    I have a macbook pro running 10.5.8

    I followed your directions, but I still can't upload some .js files and some image files. It's weird because it will upload some image files, and some .js files....

    I tried forcing the transfer as text on the .js files to see if that would do something--but no go.

    Here's the transcript:

    PASV
    227 Entering Passive Mode (66,59,111,12,5,226).
    Making data connection to 66.59.111.12 port 1506
    STOR lightbox.js
    125 Data connection already open; Transfer starting.
    426 Connection closed; transfer aborted.
    Unsuccessful transfer of lightbox.js as text file (18,891/18,854 bytes, 0 bytes/sec, 0:00 elapsed) stopped at 8/18/09 10:34 AM (error: 2,-30000)
    ftp_store: 2,-30000 (state == RPUT_CLOSING)
    retry_failed_operation derr = 2, -30000 retry_state = RPUT_SETTING_UP cancel_cur_cmd = 1 force_reconnect = 0 tw->retry_reconnect_count = 0 making_progress = 0, tw->retry_count = 0
    Upload of lightbox.js failed, retrying
    tw->ftp_store_retry_resume_upload = 0 tw->binary_xfer = 0 tw->macbin_xfer = 0 tw->stou_xfer = 0 7579
    ABOR
    225 ABOR command successful.
    PASV
    227 Entering Passive Mode (66,59,111,12,5,227).
    Making data connection to 66.59.111.12 port 1507
    STOR lightbox.js
    125 Data connection already open; Transfer starting.
    426 Connection closed; transfer aborted.
    Unsuccessful transfer of lightbox.js as text file (18,891/18,854 bytes, 0 bytes/sec, 0:00 elapsed) stopped at 8/18/09 10:34 AM (error: 2,-30000)
    ftp_store: 2,-30000 (state == RPUT_CLOSING)
    retry_failed_operation derr = 2, -30000 retry_state = RPUT_SETTING_UP cancel_cur_cmd = 1 force_reconnect = 0 tw->retry_reconnect_count = 0 making_progress = 0, tw->retry_count = 1
    Upload of lightbox.js failed, retrying
    tw->ftp_store_retry_resume_upload = 0 tw->binary_xfer = 0 tw->macbin_xfer = 0 tw->stou_xfer = 0 7579
    ABOR
    225 ABOR command successful.
    PASV
    227 Entering Passive Mode (66,59,111,12,5,228).
    Making data connection to 66.59.111.12 port 1508
    STOR lightbox.js
    125 Data connection already open; Transfer starting.
    426 Connection closed; transfer aborted.
    Unsuccessful transfer of lightbox.js as text file (18,891/18,854 bytes, 0 bytes/sec, 0:00 elapsed) stopped at 8/18/09 10:34 AM (error: 2,-30000)
    ftp_store: 2,-30000 (state == RPUT_CLOSING)
    retry_failed_operation derr = 2, -30000 retry_state = RPUT_SETTING_UP cancel_cur_cmd = 1 force_reconnect = 0 tw->retry_reconnect_count = 0 making_progress = 0, tw->retry_count = 2
    Upload of lightbox.js failed, retrying
    tw->ftp_store_retry_resume_upload = 0 tw->binary_xfer = 0 tw->macbin_xfer = 0 tw->stou_xfer = 0 7579
    ABOR
    225 ABOR command successful.
    PASV
    227 Entering Passive Mode (66,59,111,12,5,229).
    Making data connection to 66.59.111.12 port 1509
    STOR lightbox.js
    125 Data connection already open; Transfer starting.
    426 Connection closed; transfer aborted.
    Unsuccessful transfer of lightbox.js as text file (18,891/18,854 bytes, 0 bytes/sec, 0:00 elapsed) stopped at 8/18/09 10:34 AM (error: 2,-30000)
    ftp_store: 2,-30000 (state == RPUT_CLOSING)
    retry_failed_operation derr = 2, -30000 retry_state = RPUT_SETTING_UP cancel_cur_cmd = 1 force_reconnect = 0 tw->retry_reconnect_count = 0 making_progress = 0, tw->retry_count = 3
    ABOR
    225 ABOR command successful.
    PASV
    227 Entering Passive Mode (66,59,111,12,5,230).
    Making data connection to 66.59.111.12 port 1510
    STOR lightbox.js
    125 Data connection already open; Transfer starting.
    426 Connection closed; transfer aborted.
    Unsuccessful transfer of lightbox.js as text file (18,891/18,854 bytes, 0 bytes/sec, 0:00 elapsed) stopped at 8/18/09 10:34 AM (error: 2,-30000)
    ftp_store: 2,-30000 (state == RPUT_CLOSING)
    retry_failed_operation derr = 2, -30000 retry_state = RPUT_SETTING_UP cancel_cur_cmd = 1 force_reconnect = 0 tw->retry_reconnect_count = 0 making_progress = 0, tw->retry_count = 0
    Upload of lightbox.js failed, retrying
    tw->ftp_store_retry_resume_upload = 0 tw->binary_xfer = 0 tw->macbin_xfer = 0 tw->stou_xfer = 0 7579
    ABOR
    225 ABOR command successful.
    PASV
    227 Entering Passive Mode (66,59,111,12,5,231).
    Making data connection to 66.59.111.12 port 1511
    STOR lightbox.js
    125 Data connection already open; Transfer starting.
    426 Connection closed; transfer aborted.
    Unsuccessful transfer of lightbox.js as text file (18,891/18,854 bytes, 0 bytes/sec, 0:00 elapsed) stopped at 8/18/09 10:34 AM (error: 2,-30000)
    ftp_store: 2,-30000 (state == RPUT_CLOSING)
    retry_failed_operation derr = 2, -30000 retry_state = RPUT_SETTING_UP cancel_cur_cmd = 1 force_reconnect = 0 tw->retry_reconnect_count = 0 making_progress = 0, tw->retry_count = 1
    Upload of lightbox.js failed, retrying
    tw->ftp_store_retry_resume_upload = 0 tw->binary_xfer = 0 tw->macbin_xfer = 0 tw->stou_xfer = 0 7579
    ABOR
    225 ABOR command successful.
    PASV
    227 Entering Passive Mode (66,59,111,12,5,232).
    Making data connection to 66.59.111.12 port 1512
    STOR lightbox.js
    125 Data connection already open; Transfer starting.
    426 Connection closed; transfer aborted.
    Unsuccessful transfer of lightbox.js as text file (18,891/18,854 bytes, 0 bytes/sec, 0:00 elapsed) stopped at 8/18/09 10:34 AM (error: 2,-30000)
    ftp_store: 2,-30000 (state == RPUT_CLOSING)
    retry_failed_operation derr = 2, -30000 retry_state = RPUT_SETTING_UP cancel_cur_cmd = 1 force_reconnect = 0 tw->retry_reconnect_count = 0 making_progress = 0, tw->retry_count = 2
    Upload of lightbox.js failed, retrying
    tw->ftp_store_retry_resume_upload = 0 tw->binary_xfer = 0 tw->macbin_xfer = 0 tw->stou_xfer = 0 7579
    ABOR
    225 ABOR command successful.
    PASV
    227 Entering Passive Mode (66,59,111,12,5,233).
    Making data connection to 66.59.111.12 port 1513
    STOR lightbox.js
    125 Data connection already open; Transfer starting.
    426 Connection closed; transfer aborted.
    Unsuccessful transfer of lightbox.js as text file (18,891/18,854 bytes, 0 bytes/sec, 0:00 elapsed) stopped at 8/18/09 10:34 AM (error: 2,-30000)
    ftp_store: 2,-30000 (state == RPUT_CLOSING)
    retry_failed_operation derr = 2, -30000 retry_state = RPUT_SETTING_UP cancel_cur_cmd = 1 force_reconnect = 0 tw->retry_reconnect_count = 0 making_progress = 0, tw->retry_count = 3
    ABOR
    225 ABOR command successful.

    Thanks in advance for your help.

    Neil

    Posted 5 years ago #

  • Scott McGuire Administrator

    Hi Neil,

    In order to best help you, we'd like to see the entire transcript from an attempt to upload that .js file, from beginning to end. Sometimes the information at the very beginning of the transcript, while it may not seem relevant, is important to understanding the problem.

    If you don't feel comfortable posting it here, please email it to us (with a short description of the problem) to bugs@fetchsoftworks.com .

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 5 years ago #

  • Neil Member

    Hi Scott,

    I sent the full transaction as suggested--but have not heard back yet.

    Thanks,

    Neil

    Posted 5 years ago #

  • Scott McGuire Administrator

    Hi Neil,

    Sorry for the delay in getting back to you; we did receive the full transcript, thanks.

    I've taken a look at it and it looks to me like the server is behaving as if you are out of space to store files on it.

    I realize you said that some files uploaded successfully, but perhaps that was because they either replaced existing files (thus didn't require more space), or were very small?

    Anyway, the first thing I'd do is check with the people who run the server and make sure you aren't out of space (often referred to as "quota") in your account on the server.

    If that doesn't seem to be the case, let us know and we can investigate further.

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 5 years ago #

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