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Unable to make a successful connection (3 posts)

This is an archived topic. The information in it is likely to be out-of-date and no longer applicable to current versions of Fetch.
  • Started 11 years ago by Michael
  • Latest reply 11 years ago from Michael
  • Michael Member

    After paying for Fetch for my Mac, I am unable to successfully make a connection to my site. I have contacted my web host and they are able to make a connection on their end. What gives?

    Posted 11 years ago #

  • Jim Matthews Administrator

    If you could post (or email to support@fetchsoftworks.com) the contents of the Fetch Transcript window after trying to connect, I'll see what I can figure out from that information. To open the Fetch Transcript window choose "Fetch Transcript" from the Window menu.

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 11 years ago #

  • Michael Member

    I have Norton Personal Firewall. My ISP suggested I turn it off. It works fine now! Thought you might want this for future customers with a similar problem. Mike

    Posted 11 years ago #

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