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Unable to navigate FTP site (6 posts)

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  • Started 11 years ago by sbmccis
  • Latest reply 11 years ago from Jim Matthews
  • sbmccis Member

    We have Fetch 4.0.3 installed and are access FTP via the Firewall. When access an FTP site we cannot browse folders and are getting "File not found" messages when trying to download a file or open a folder. Everything shows up as question marks.

    When bypassing the Firewall, navigation, upload and download are OK.
    Please help, ASAP.

    Posted 11 years ago #

  • Jim Matthews Administrator

    Can you post the contents of the Fetch Transcript window after you see the problem going through the firewall? Choose "Fetch Transcript" from the Window menu to open the Fetch Transcript window.

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 11 years ago #

  • sbmccis Member

    Fetch 4.0.3 System 0x910 Serial FETCHFL023-RBDF-41C3 TR
    Using USER remoteID@fireID@remoteHost proxy server host:bo_firewall.gillette.com, port:21, userid:chasem-ftp
    Connecting to bo_firewall.gillette.com port 21 (3/6/03 11:32:54 AM)
    220 aftpd:Check Point FireWall-1 Secure FTP server running on bo_firewall
    USER ILIUKgprftp@chasem-ftp@195.217.59.2
    331 aftpd: FireWall-1 password: you can use password@FW-1-password
    PASS
    230-aftpd:User chasem-ftp authenticated by FireWall-1 authentication
    230-aftpd:Connected to 195.217.59.2. Logging in...
    230-aftpd:220 uksus012 Microsoft FTP Service (Version 5.0).
    230-aftpd:331 Password required for ILIUKgprftp.
    230 aftpd:230 User ILIUKgprftp logged in.
    SYST
    215 Windows_NT version 5.0
    PWD
    257 "/" is current directory.
    MACB ENABLE
    502 Security server inhibited MACB command
    SITE DIRSTYLE
    505 Security server forbids SITE commands. Contact admin.
    PWD
    257 "/" is current directory.
    CWD GPR
    250 CWD command successful.
    PWD
    257 "/GPR" is current directory.
    PORT 10,178,120,199,170,156
    200 PORT command successful.
    LIST
    150 Opening ASCII mode data connection for /bin/ls.
    03-05-03 03:49PM <dir> PRODUCTION TO_UK
    03-04-03 07:44PM <dir> PROOFING TO_BOSTON
    03-05-03 10:19PM <dir> TO_GPR
    226 Transfer complete.
    CWD 03-04-03 07:44PM <dir> PROOFING TO_BOSTON
    550 03-04-03 07:44PM <dir> PROOFING TO_BOSTON: The system cannot find the file specified.
    SIZE 03-04-03 07:44PM <dir> PROOFING TO_BOSTON
    550 03-04-03 07:44PM <dir> PROOFING TO_BOSTON: The system cannot find the file specified.
    MDTM 03-04-03 07:44PM <dir> PROOFING TO_BOSTON
    550 03-04-03 07:44PM <dir> PROOFING TO_BOSTON: The system cannot find the file specified.
    PORT 10,178,120,199,4,33
    200 PORT command successful.
    RETR 03-04-03 07:44PM <dir> PROOFING TO_BOSTON
    550 03-04-03 07:44PM <dir> PROOFING TO_BOSTON: The system cannot find the file specified.
    ftp_retrieve: -30000 (state == GET_RETRIEVING)

    Posted 11 years ago #

  • Jim Matthews Administrator

    From what I can tell the problem is a combination of four things:

    1) Fetch doesn't support DOS-style file lists.
    2) The server is configured to use DOS-style file lists.
    3) The firewall keeps Fetch from telling the server to use UNIX-style file lists.
    4) The first file list you see has only three items.

    When Fetch sees more than five file list items that it doesn't understand it reverts to using a simpler file list command. So you should be able to work around this problem by choosing "Refresh File List" from the Directories menu -- once Fetch has seen those three items twice it should start behaving better.

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 11 years ago #

  • sbmccis Member

    Thank you Jim. I am now able to navigate and download,however, the icons are still all question marks and we cannot differentiate between files and folders. Any ideas?

    Posted 11 years ago #

  • Jim Matthews Administrator

    Yes, navigating the site will be clumsy unless you can change one of the items 2) and 3) above. In the meantime you can use the View File List command in the Remote menu to see which items are files and which are directories.

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 11 years ago #

Topic closed

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