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Unable to open folder (4 posts)

  • Started 8 years ago by Click3X
  • Latest reply 8 years ago from Scott McGuire
  • Click3X Member

    Hello,
    I get this message when trying to open a folder.

    "Fetch could not open the folder "data" because the FTP server says that the requested item was not a folder or could not be accessed."

    "If you entered a folder name or URL, check that it is correct. Server responded: "Failed to change directory""

    Any help would be so appreciated. Our website is down because of this. Thanks in advance.

    Posted 8 years ago #

  • Scott McGuire Administrator

    Hi,

    We'd like some more information to help diagnose the problem.

    Could you please connect to your site in Fetch, try to open the folder, and after you get the error message, could you please choose Fetch Transcript from the Window menu, copy the entire contents of the transcript window, and paste them here? We'll take a look and try to figure out what's going on.

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 8 years ago #

  • Click3X Member

    Hello Scott,

    I figured out what to do.

    While the folder was selected, I just held the option key and clicked on get info and checked the "Read," "Write," and "Execute" by ACCESS. Another designer did the mistake of unchecking it, thinking it would prohibit others to access the folder. I appreciate your help.

    Posted 8 years ago #

  • Scott McGuire Administrator

    Hi,

    Thanks for the followup - glad to hear you found and fixed the problem.

    Scott McGuire
    Fetch Softworks

    [This message has been edited by ScottMcGuire (edited 08-23-2006).]

    Posted 8 years ago #

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