Fetch Softworks

unexpected response (3 posts)

• Started 12 years ago by Marty
• Latest reply 12 years ago from Marty

• Marty Member

  I also sent an e-mail regarding this. Here is the transcript of the error message I am receiving. How can I correct my issue.

  Thanks,
  Marty

  Fetch 5.6 (5F64) Intel running on Mac OS X 10.6.8 (10K549) Intel English
  StuffIt Engine 0x820, StuffIt SDK Version 10.1.1b1
  Partial serial FETCH55001-Q8UD-4MPG T
  Connecting to imageupload.brightroom.com port 21 (Mac OS X firewall is limiting connections to specific applications) (8/1/11 2:06 PM)
  Connected to 208.177.25.126 port 21 (8/1/11 2:06 PM)
  220 Serv-U FTP Server v10.5 ready...
  USER rodeoflicks@mac.com
  331 User name okay, need password.
  PASS
  230 User logged in, proceed.
  SYST
  215 UNIX Type: L8
  PWD
  257 "/" is current directory.
  PWD
  257 "/" is current directory.
  TYPE A
  200 Type set to A.
  PASV
  227 Entering Passive Mode (208,177,25,126,19,21)
  Making data connection to 208.177.25.126 port 4885
  LIST
  150 Opening ASCII mode data connection for /bin/ls.
  226 Transfer complete. 0 bytes transferred. 0.00 KB/sec.
  MKD Janesville WI 2011
  550 /Janesville WI 2011: Permission denied.
  Fetch could not create the folder “Janesville WI 2011” because the FTP server sent an unexpected response. (Check the Fetch Transcript window for more information.
  Server responded: “/Janesville WI 2011: Permission denied.”)
  ftp_mkdir: 2,-30000 (state == MAKING_DIR)
  Update check skipped at 8/1/11 2:07 PM (next check after 8/8/11 9:00 PM)
  PWD
  257 "/" is current directory.
  PWD
  257 "/" is current directory.
  PWD
  257 "/" is current directory.
  PWD
  257 "/" is current directory.
  PWD
  257 "/" is current directory.
  QUIT
  221 Goodbye, closing session.

  Posted 12 years ago #

• Jim Matthews Administrator

  Hi,

  The server is saying that your account (rodeoflicks@mac.com) does not have permission to create a folder named "Janesville WI 2011". It could be that the server is set up to only allow you to upload files, and not folders. Or perhaps it is objecting to creating a folder with spaces in its name. You could test these guesses by trying to upload a file instead of a folder, or a folder with no spaces in its name.

  If none of that helps I would recommend contacting the server administrators and asking them to check the permissions on your account.

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 12 years ago #

• Marty Member

  Thanks Jim, I'll try these suggestions.

  Marty

  Posted 12 years ago #