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unexpectedly quit (8 posts)

This is an archived topic. The information in it is likely to be out-of-date and no longer applicable to current versions of Fetch.
  • Started 10 years ago by bobbydigytel
  • Latest reply 9 years ago from Jim Matthews
  • bobbydigytel Member

    when i try to install fetch 4.0.3, i get an error message, "application unexpectedly quit, no other applications affected."

    i looked at the other topics similiar to my problem, but i didn't see anything that that helped me. Please help.

    Posted 10 years ago #

  • Jim Matthews Administrator

    I would recommend deleting the following files from your Preferences folder:

    Fetch Prefs
    Fetch Cache
    Fetch Shortcuts
    com.fetchsoftworks.Fetch.plist
    com.apple.internetconfig.plist

    Does that help?

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 10 years ago #

  • bobbydigytel Member

    how do i do that when the application doesn't start?

    can you tell me the steps how

    Posted 10 years ago #

  • Jim Matthews Administrator

    You would delete those files in the Finder. Are you running Mac OS X?

    Posted 10 years ago #

  • bobbydigytel Member

    yes.

    i'm still learning about macs, i'm more of a pc guy, so, when i go in finder, what next??

    Posted 10 years ago #

  • Jim Matthews Administrator

    Next you would click on the house icon to go to your home folder. One of the folders in your home folder is named "Library"; open that one. Inside the Library folder you will find a folder named "Preferences". And inside the Preferences folder you will find the files mentioned above, which you can drag to the Trash.

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 10 years ago #

  • bobbydigytel Member

    i tried what you recommeneded.

    i did not see any of those items in the prefences folder, any other suggestions??

    please help

    Posted 9 years ago #

  • Jim Matthews Administrator

    Do you see any files in the Preferences folder? If so, what are a couple of their names?

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 9 years ago #

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