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unexpectedly quit (8 posts)

This is an archived topic. The information in it is likely to be out-of-date and no longer applicable to current versions of Fetch.
  • Started 9 years ago by bobbydigytel
  • Latest reply 9 years ago from Jim Matthews
  • bobbydigytel Member

    when i try to install fetch 4.0.3, i get an error message, "application unexpectedly quit, no other applications affected."

    i looked at the other topics similiar to my problem, but i didn't see anything that that helped me. Please help.

    Posted 9 years ago #

  • Jim Matthews Administrator

    I would recommend deleting the following files from your Preferences folder:

    Fetch Prefs
    Fetch Cache
    Fetch Shortcuts
    com.fetchsoftworks.Fetch.plist
    com.apple.internetconfig.plist

    Does that help?

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 9 years ago #

  • bobbydigytel Member

    how do i do that when the application doesn't start?

    can you tell me the steps how

    Posted 9 years ago #

  • Jim Matthews Administrator

    You would delete those files in the Finder. Are you running Mac OS X?

    Posted 9 years ago #

  • bobbydigytel Member

    yes.

    i'm still learning about macs, i'm more of a pc guy, so, when i go in finder, what next??

    Posted 9 years ago #

  • Jim Matthews Administrator

    Next you would click on the house icon to go to your home folder. One of the folders in your home folder is named "Library"; open that one. Inside the Library folder you will find a folder named "Preferences". And inside the Preferences folder you will find the files mentioned above, which you can drag to the Trash.

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 9 years ago #

  • bobbydigytel Member

    i tried what you recommeneded.

    i did not see any of those items in the prefences folder, any other suggestions??

    please help

    Posted 9 years ago #

  • Jim Matthews Administrator

    Do you see any files in the Preferences folder? If so, what are a couple of their names?

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 9 years ago #

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