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updating website (10 posts)

  • Started 7 years ago by sarabara
  • Latest reply 7 years ago from Scott McGuire
  • sarabara Member

    I have updated my website on macro flash 8 and have used the put to put it on the server. But it still shows the old version of the website. I have talked to our server people and they said that there isn't a special folder to stick the updated file in. I know that it has replaced the old file too, because I brought it down and looked at it. WHAT AM I DOING WRONG? What else could the problem be?

    Posted 7 years ago #

  • Scott McGuire Administrator

    Hi,

    It's possible that the page has been updated and your web browser is just showing you an out-of-date cached version.

    Try this:

    Assuming you are using Safari, choose "Empty Cache" from the Safari menu. Then go to your webpage with the updates. If it still isn't updated, choose "Reload Page" from Safari's View menu and see if that helps.

    If neither of those helps, let us know and we can try to help further.

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 7 years ago #

  • sarabara Member

    Thank you for your response. I tried all of that and it's still not updating on the website. On the server every file that I have opened related to this is updated as well. I read something about it having to be in a specific folder... godaddy said it didn't for them, but is it possible that it does. The website couldn't be up and running in the old version if it's not saved on the server somewhere, could it? Thank you for helping.... I know it's kind of a bone head question. I know it has to be something small-ish and I don't know what else to try.

    Posted 7 years ago #

  • Scott McGuire Administrator

    Hi,

    Just to make sure I'm understanding this correctly, in your web brower, you see the new version of every file you updated, except for this one problem file?

    Or do you not see updated versions of any of the files in a web browser?

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 7 years ago #

  • sarabara Member

    It doesn't show the updates on the web browser, just in the fetch server window.

    Posted 7 years ago #

  • Scott McGuire Administrator

    Hi,

    Well, that does sound like the new updates went to some other folder other than the one that holds the existing website.

    This can be a little hard to figure out for us to figure out remotely, but we'll try.

    Two pieces of information would be helpful.

    Could you tell us the address (URL) of your website?

    And could you please do the following?

    * Quit Fetch, if it's running.
    * Open Fetch again.
    * Connect to the server you've been uploading the new files to.
    * Then choose Fetch Transcript from the Window menu, copy the entire contents of the transcript window, and paste them into a reply to this message.

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 7 years ago #

  • sarabara Member

    Fetch 5.2 (5C121) Intel running on Mac OS X 10.4.9 (8P2137) Intel English
    StuffIt Engine 0x820, StuffIt SDK Version 10.1.1b1
    Partial serial FETCH5X001-WE4Z-WBYX T
    Update check skipped at 04/27/2007 05:29 PM (next check after 05/01/2007 10:54 AM)
    Connecting to parkcityhelitours.com port 21 (Mac OS X firewall is off) (4/28/07 9:46:11 AM)
    Connected to 68.178.130.63 port 21 (4/28/07 9:46:11 AM)
    220 Microsoft FTP Service
    USER pchelitours
    331 Password required for pchelitours.
    PASS
    230 User pchelitours logged in.
    SYST
    215 Windows_NT
    PWD
    257 "/pchelitours" is current directory.
    MACB ENABLE
    500 'MACB ENABLE': command not understood
    PWD
    257 "/pchelitours" is current directory.
    TYPE A
    200 Type set to A.
    PASV
    227 Entering Passive Mode (68,178,130,63,17,117).
    Making data connection to 68.178.130.63 port 4469
    LIST -al
    125 Data connection already open; Transfer starting.
    01-06-07 01:17PM 1576 activateSF123.js
    11-29-06 01:43AM <dir> aspnet_client
    01-27-07 04:11PM <dir> backup files
    01-15-07 01:05PM 894 favicon.ico
    04-26-07 08:12AM <dir> flash_source
    06-25-06 01:40PM <dir> Forms
    01-02-07 09:36AM 230776 home (works).swf
    04-26-07 08:12AM 12794880 home.fla
    03-20-07 07:20AM 1215255 home.swf
    04-26-07 02:50PM 12519936 home1.fla
    02-14-07 01:45PM <dir> images
    01-29-07 01:38PM 2495 index.html
    01-28-07 11:54PM <dir> old site
    06-08-06 10:52AM <dir> pchelitours
    01-18-07 11:12PM 875621 reservations.pdf
    01-07-07 12:22PM 12174 safety-manual.html
    03-20-07 07:24AM 18665505 Site (save for backup).rar
    01-06-07 02:18PM <dir> ssfm
    06-07-06 05:49AM <dir> stats
    01-27-07 07:20PM 1980 stuff to fix 1-27-07.txt
    10-24-06 10:51AM <dir> Test
    226 Transfer complete.
    TYPE I
    200 Type set to I.
    SIZE home1.fla
    213 12519936
    MDTM home1.fla
    213 20070426215024
    PASV
    227 Entering Passive Mode (68,178,130,63,17,170).
    Making data connection to 68.178.130.63 port 4522
    RETR home1.fla
    125 Data connection already open; Transfer starting.
    226 Transfer complete.
    Transfer of home1.fla (12,519,936 bytes, 154,567 bytes/sec, 1:21 elapsed) completed at 4/28/07 9:48:06 AM
    DELE home1.fla
    250 DELE command successful.
    PWD
    257 "/pchelitours" is current directory.
    PASV
    227 Entering Passive Mode (68,178,130,63,4,103).
    Making data connection to 68.178.130.63 port 1127
    STOR home.fla
    125 Data connection already open; Transfer starting.
    226 Transfer complete.
    Transfer of home.fla (12,519,936 bytes, 178,856 bytes/sec, 1:10 elapsed) completed at 4/28/07 9:51:24 AM
    QUIT
    221
    Connecting to www.parkcityhelitours.com port 21 (Mac OS X firewall is off) (5/1/07 9:16:52 AM)
    Connected to 68.178.130.63 port 21 (5/1/07 9:16:56 AM)
    220 Microsoft FTP Service
    USER pchelitours
    331 Password required for pchelitours.
    PASS
    230 User pchelitours logged in.
    SYST
    215 Windows_NT
    PWD
    257 "/pchelitours" is current directory.
    MACB ENABLE
    500 'MACB ENABLE': command not understood
    PWD
    257 "/pchelitours" is current directory.
    TYPE A
    200 Type set to A.
    PASV
    227 Entering Passive Mode (68,178,130,63,18,179).
    Making data connection to 68.178.130.63 port 4787
    LIST -al
    125 Data connection already open; Transfer starting.
    01-06-07 01:17PM 1576 activateSF123.js
    11-29-06 01:43AM <dir> aspnet_client
    01-27-07 04:11PM <dir> backup files
    01-15-07 01:05PM 894 favicon.ico
    04-26-07 08:12AM <dir> flash_source
    06-25-06 01:40PM <dir> Forms
    01-02-07 09:36AM 230776 home (works).swf
    04-28-07 08:50AM 12519936 home.fla
    03-20-07 07:20AM 1215255 home.swf
    02-14-07 01:45PM <dir> images
    01-29-07 01:38PM 2495 index.html
    01-28-07 11:54PM <dir> old site
    06-08-06 10:52AM <dir> pchelitours
    01-18-07 11:12PM 875621 reservations.pdf
    01-07-07 12:22PM 12174 safety-manual.html
    03-20-07 07:24AM 18665505 Site (save for backup).rar
    01-06-07 02:18PM <dir> ssfm
    06-07-06 05:49AM <dir> stats
    01-27-07 07:20PM 1980 stuff to fix 1-27-07.txt
    10-24-06 10:51AM <dir> Test
    226 Transfer complete.
    TYPE I
    200 Type set to I.
    PASV
    227 Entering Passive Mode (68,178,130,63,18,214).
    Making data connection to 68.178.130.63 port 4822
    STOR home.fla
    125 Data connection already open; Transfer starting.
    226 Transfer complete.
    Transfer of home.fla (12,723,712 bytes, 169,649 bytes/sec, 1:15 elapsed) completed at 5/1/07 9:18:45 AM
    PWD
    257 "/pchelitours" is current directory.
    PWD
    257 "/pchelitours" is current directory.
    PWD
    257 "/pchelitours" is current directory.
    PWD
    257 "/pchelitours" is current directory.
    PWD
    257 "/pchelitours" is current directory.
    QUIT
    221
    Update check started at 05/01/2007 10:54 AM
    Update check skipped at 05/01/2007 10:55 AM (next check after 05/08/2007 03:09 AM)
    Connecting to www.parkcityhelitours.com port 21 (Mac OS X firewall is off) (5/1/07 4:21:55 PM)
    Connected to 68.178.130.63 port 21 (5/1/07 4:21:56 PM)
    220 Microsoft FTP Service
    USER pchelitours
    331 Password required for pchelitours.
    PASS
    230 User pchelitours logged in.
    SYST
    215 Windows_NT
    PWD
    257 "/pchelitours" is current directory.
    MACB ENABLE
    500 'MACB ENABLE': command not understood
    PWD
    257 "/pchelitours" is current directory.
    TYPE A
    200 Type set to A.
    PASV
    227 Entering Passive Mode (68,178,130,63,17,181).
    Making data connection to 68.178.130.63 port 4533
    LIST -al
    125 Data connection already open; Transfer starting.
    01-06-07 01:17PM 1576 activateSF123.js
    11-29-06 01:43AM <dir> aspnet_client
    01-27-07 04:11PM <dir> backup files
    01-15-07 01:05PM 894 favicon.ico
    04-26-07 08:12AM <dir> flash_source
    06-25-06 01:40PM <dir> Forms
    01-02-07 09:36AM 230776 home (works).swf
    05-01-07 08:14AM 12723712 home.fla
    03-20-07 07:20AM 1215255 home.swf
    02-14-07 01:45PM <dir> images
    01-29-07 01:38PM 2495 index.html
    01-28-07 11:54PM <dir> old site
    06-08-06 10:52AM <dir> pchelitours
    01-18-07 11:12PM 875621 reservations.pdf
    01-07-07 12:22PM 12174 safety-manual.html
    03-20-07 07:24AM 18665505 Site (save for backup).rar
    01-06-07 02:18PM <dir> ssfm
    06-07-06 05:49AM <dir> stats
    01-27-07 07:20PM 1980 stuff to fix 1-27-07.txt
    10-24-06 10:51AM <dir> Test
    226 Transfer complete.
    PWD
    257 "/pchelitours" is current directory.

    Posted 7 years ago #

  • Scott McGuire Administrator

    Hi,

    Looking at the transcripts, I believe the problem is that you are uploading a new file named "home.fla", but your webpage is looking for - and displaying - a file named "home.swf" instead.

    What you need to do is to save the "home.fla" file as a .swf file, and try uploading the .swf file. Web browsers generally cannot display .fla files. For more about the difference between .fla and .swf files, you should consult Macromedia Flash's help or manual.

    Please let us know if this helps solve the problem or not.

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 7 years ago #

  • sarabara Member

    That was the problem. Thank you very much for helping me!!!!!

    Posted 7 years ago #

  • Scott McGuire Administrator

    Hi,

    You're welcome. We're glad to hear that fixed it.

    Best,

    Scott McGuire
    Fetch Softworks

    Posted 7 years ago #

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