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upload/downloads slow to a stop (12 posts)

  • Started 6 years ago by Conny
  • Latest reply 6 years ago from Scott McGuire
  • Conny Member

    When I try to upload or download files, it begins at a normal speed, but quickly thereafter begins to slow until it comes to a stop and logs off.

    Any thoughts on how to resolve this?

    Posted 6 years ago #

  • Scott McGuire Administrator

    Hi,

    We'd like some more information to help diagnose the problem.

    Could you please do the following?

    * Quit Fetch.
    * Open Fetch again.
    * Connect to your server.
    * Try downloading some files.
    * After the download stops and you are logged off, please choose Fetch Transcript from the Window menu.
    * Copy the entire contents of the transcript window, and paste them into a reply to this message.

    We'll take a look and try to figure out what's going on.

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 6 years ago #

  • shiesl Member

    I had the same problem, but only on larger files, e.g., those greater then 5 MG. I ended up solving it by using Dreamweaver's upload, although I would rather use Fetch.

    Since I solved it I will not attempt to replicate it unless you request the information.

    Posted 6 years ago #

  • Scott McGuire Administrator

    Hi shiesl,

    We'd rather you used Fetch too. :-)

    So if you'd be willing to tell us a little more about your experience, we'd appreciate it.

    To start off with... which version of Fetch are you using, which version of Mac OS X are you using, and how are you connected to the Internet?

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 6 years ago #

  • shiesl Member

    I'm using Fetch 5.2.1 and Mac OS 10.5, I'm connected to the net via ADSL.

    I'm also having problems with the Keychain when I attempt to add new websites.

    Rick

    [This message has been edited by shiesl (edited 11-09-2007).]

    Posted 6 years ago #

  • Scott McGuire Administrator

    Hi Rick,

    Thanks for the information.

    Is your Mac connected directly to the ADSL modem, or are you using AirPort/wireless, which is then sent out over ADSL?

    And were you having these same slowdown problems before you upgraded to Mac OS X 10.5?

    Regarding the keychain... unfortunately, upgrading to Mac OS X 10.5 has caused a lot of keychain problems for a lot of folks. While this problem isn't caused by Fetch, it affects Fetch.

    Please try the following:

    * Use Mac OS X's software update feature to install the "Login & Keychain Update" for Leopard, if you haven't already. Then restart your Mac.

    If that doesn't help, or you've done that already, try this:

    * Run the Keychain Access application, which is in the Utilities folder inside your Applications folder.
    * Choose Keychain Access > Preferences
    * Click on the "First Aid" tab.
    * Make sure both "Synchronize login keychain password" and "Set login keychain as default" are checked.
    * Then choose Keychain Access > Keychain First Aid
    * In the password field of the Keychain First Aid window, enter your Mac OS X admin password (this should be the same as your Mac OS X login password).
    * Click the Repair radio button.
    * Click the Start button.
    * Once it's done, close the Keychain First Aid window.

    And if that doesn't help, let us know and we've got one more suggestion.

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 6 years ago #

  • shiesl Member

    I'm using an Airport to connect to the ADSL.

    The slowdown problems did not exist before I upgraded to Mac OS X 10.5. Therefore I expect it might be some problem with the OS. Also, as stated, it seemed to only be a problem with larger files, e.g., those greater than 5 MG.

    Yes, I realize there are problems with the keychain that have been caused by OS 10.5. I did follow your advice and the keychain seems to work better now.

    Rick

    [This message has been edited by shiesl (edited 11-10-2007).]

    Posted 6 years ago #

  • Scott McGuire Administrator

    Hi Rick,

    I've heard, anecdotally, that some people are experiencing problems with network slowdowns when moving large files via Airport after upgrading to Mac OS X 10.5. You are the first user we've had report the problem with Fetch (well, except for possibly the user who started this thread). I have not heard if there is a solution. I'll try to look into it and let you know if we have any suggestions.

    (It's possible if you connect your Mac directly to the ADSL modem the problem might be resolved, but I realize that you prefer to have a solution that works with AirPort.)

    Glad to hear your keychain seems to be improved; if you run into problems again, let us know.

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 6 years ago #

  • Scott McGuire Administrator

    Hi Rick,

    I've looked into the reports of transfer slowdowns via Airport and I haven't found anything conclusive. It's a little hard to explain why it might affect Fetch and not Dreamweaver. In our testing we do not experience a similar problem, but there are a lot of variables in network setups.

    Some users apparently report that installing the Login & Keychain Update fixes the transfer problems, oddly enough.

    We hope to have a new version of Fetch out very shortly, and once that's out, we'd like you to try a large transfer with Fetch again, and we'll gather some information. I'll update this thread once the update is out.

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 6 years ago #

  • shiesl Member

    Okay. I'm in the process of updating my complete site again. And again it has stalled after 10.2 of a 10.3MB file.

    The only real change seems to be Leopard.

    Rick

    Posted 6 years ago #

  • shiesl Member

    It looks like this time the stall only was associated with one file. It was a database file and when I changed it to upload as a binary file is worked.

    Posted 6 years ago #

  • Scott McGuire Administrator

    Hi Rick,

    Thanks for the additional information.

    Our update, Fetch 5.3, has just been released. Please download it - you can get it from http://fetchsoftworks.com or by choosing "Check for Update" from the Fetch menu in the Fetch application - and give it a try.

    If you run into the stall problem again, please do the following:

    After the transfer stalls, choose Fetch Transcript from the Window menu, copy the entire contents of the transcript window, and paste them into a reply to this message.

    We'll take a look and try to figure out what's going on.

    Thanks,

    Scott McGuire
    Fetch Softworks

    [This message has been edited by ScottMcGuire (edited 11-13-2007).]

    Posted 6 years ago #

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