Fetch Softworks

Uploading and Downloading Flash is painful (6 posts)

• Started 16 years ago by Scott Dilley
• Latest reply 16 years ago from Scott McGuire

• Scott Dilley Member

  Hi

  For the last 6 months I have noticed that uploading and downloading .swf files is painfully slow and often stalls.

  This morning I noticed the Transcripts window and saw a few references to a 300kb swf file that I had tried to download earlier. The 300kb file took nearly a minute to come down when it really should have taken a few seconds.

  is anyone else experiencing similar issues?

  AM
  SIZE cleanup_crr.swf
  213 383408
  MDTM cleanup_crr.swf
  213 20050811060553
  PORT 172,20,31,102,211,145
  200 PORT command successful
  RETR cleanup_crr.swf
  150 Opening BINARY mode data connection for cleanup_crr.swf (383408 bytes)
  Transfer of cleanup_crr.swf (383,408 bytes, 8,520 bytes/sec, 0:45 elapsed) completed at 24/8/07 10:27:24 AM
  SIZE cleanup_crr2.swf
  213 383408
  MDTM cleanup_crr2.swf
  213 20050811060441
  PORT 172,20,31,102,211,146
  200 PORT command successful
  RETR cleanup_crr2.swf
  150 Opening BINARY mode data connection for cleanup_crr2.swf (383408 bytes)

  Posted 16 years ago #

• Scott McGuire Administrator

  Hi,

  We'd like some more information in order to help diagnose the problem.

  How are you connected to the Internet?

  Do you see this problem with just swf files, or any file you download from this server?

  Which version of Fetch are you using?

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 16 years ago #

• Scott Dilley Member

  Hi

  This occurs no matter what connection type I have funnily enough. Either via ethernet at work or wireless to adsl at home. Also I work on over a dozen different servers and havn't noticed any pattern, it happens on pretty much all servers though the flash stuff I do mostly lives on windows 2003.

  The problem is only swf files. I don't have issues with any other filetypes at all.

  I am currently using 5.2.1 but the issue kicked in about 4 updates ago if that helps (over 6 months ago I am pretty sure).

  Downloading isn't so bad, but uploading is downright painful.

  I will have to keep a closer eye on things, but it is possible that it occurs more with flash versions 8 and above. But can't be sure about that, I just notice that some flash files go up with no issues.

  scott.

  Posted 16 years ago #

• Scott McGuire Administrator

  Hi Scott,

  Thanks for the additional information. We are not aware of a problem that affects just swf files, so I don't have any immediate suggestions for you, sorry.

  The next time you run into a slow upload of an swf file, could you upload a non-swf file of about the same size, and then send us the transcript showing both uploads? That will allow us to compare a non-swf and a swf file upload, and see if we can identify the difference.

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 16 years ago #

• Scott Dilley Member

  Hi

  An update on this.

  I noticed last night when uploading a swf from home that it went up without any issues whatsoever, whereas at work I had had problems.

  So today at work I am re-uploading the same swf file and it is now taking 3 or 4 mins to upload the same file that last night took around 15 seconds.

  So it looks like this is caused by most probably our firewall or internet connection.

  rgds,

  Posted 16 years ago #

• Scott McGuire Administrator

  Hi Scott,

  Thanks for the additional information.

  Unfortunately I don't have any suggestions for working around or fixing the problem at work; I suggest you talk to your network administrator and see if they have any suggestions.

  If you run into this problem at home again, or have any other questions, please let us know.

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 16 years ago #