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uploading huge file, then 'server dropped connection' (4 posts)

  • Started 8 years ago by sheilerama
  • Latest reply 8 years ago from Scott McGuire
  • sheilerama Member

    Howdy,

    I'm using Fetch 5.0.2 to upload some largish files to my work site. I am uploading them from my home computer (Mac G4, 867 MHz), using a different internet provider than at work.

    The first file went up great. The next two files I tried submitting were a bit larger, in the 20MB range, and both times I got this error message:

    "Fetch could not put '(filename)' because the FTP server dropped the connection.

    Try again, or contact the server administrator to verify that the server is running.

    Server responded: 'Opening BINARY mode data connection for (filename)."

    I know for a fact that the scientific university that I work does not stop running their server. Ever. As far as I can tell, I mean.

    Can you please advise me on what I might possibly do to make it possible to upload these files? When I do try this, I see the little dog icon work for the full time that is expected to run (16-18 mins). And just as the status bar is completely full / fully colored, I get the error message. It's almost as if there is something right at the end of the upload that is preventing it from completing the task.

    And help is muuuuch appreciated.

    Thanks!

    Posted 8 years ago #

  • Jim Matthews Administrator

    Could you choose "Fetch Transcript" from the Window menu and post the contents the next time you see this problem? It should contain clues to possible solutions.

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 8 years ago #

  • sheilerama Member

    Dear Jim,

    Ok. You asked for it. Below is the whole enchilada. Hope there's a little golden nugget of information that will make it all better.

    -----

    Fetch 5.0.2 (5A664) running on Mac OS X 10.3.9 (7W98)
    StuffIt Engine 0x702, StuffIt SDK Version StuffIt version 7.0.3
    Partial serial FETCHED001-15AE-0K18 T
    Connecting to ftp.dialup.mit.edu port 21 (10/23/06 2:21:13 PM)
    Connected to 18.7.16.71 port 21 (10/23/06 2:21:14 PM)
    220 mass-toolpike.mit.edu FTP server (Version 5.60) ready.
    ADAT
    503 Must identify AUTH type before ADAT
    AUTH This command is checking whether this server supports Kerberos or GSS security, see RFC 2228
    504 Unknown authentication type: This command is checking whether this server supports Kerberos or GSS security, see RFC 2228
    AUTH GSSAPI
    334 Using authentication type GSSAPI; ADAT must follow
    gss_send_tok_buff = ftp@mass-toolpike.mit.edu.
    release 2
    service 0gss_send_tok_buff = host@mass-toolpike.mit.edu.
    ADAT
    235 ADAT=YHAGCSqGSIb3EgECAgIAb2EwX6ADAgEFoQMCAQzBRoAMCAQGiSgRI7U7PXcSSjWI6eUD1N2bJCS1FwdVJK1S0l3oSMetifDM0ZwyzwPTolX86e/KN7raL94SZ2RS38Eq15N9R3XlnKwBPE3ZfRgAP
    USER sherah
    232 GSSAPI user sherah@ATHENA.MIT.EDU is authorized as sherah
    PBSZ 131072
    200 PBSZ=131072
    PROT P
    200 Data channel protection level set to private.
    SYST
    215 UNIX Type: L8
    PWD
    257 "/afs/athena.mit.edu/user/s/h/sherah" is current directory.
    MACB ENABLE
    500 'MACB ENABLE': command not understood.
    PWD
    257 "/afs/athena.mit.edu/user/s/h/sherah" is current directory.
    TYPE A
    200 Type set to A.
    PBSZ 4096
    200 PBSZ=4096
    PASV
    227 Entering Passive Mode (18,7,16,71,137,74)
    LIST -al
    150 Opening ASCII mode data connection for /bin/ls.
    total 35286
    drwxrwxrwx 38 root 4096 Oct 20 15:38 .
    drwxrwxr-x 2 root 12288 Oct 19 15:47 ..
    -rw------- 1 mit 0 Jul 23 2003 .athena-evo-noask
    -rw------- 1 mit 12790 Jul 23 2003 .athena-gnome-upgrade-log
    -rw-rw-rw- 1 root 2019 Apr 19 1996 .cshrc
    -rw------- 1 root 61 Aug 28 1996 .cshrc.mine
    -rw------- 1 root 55 Aug 7 1996 .cshrc.mine~
    -rw------- 1 mit 16 Oct 29 2001 .esd_auth
    drwx------ 5 mit 2048 Nov 8 2005 .evolution
    -rw------- 1 mit 0 Nov 8 2005 .fonts.cache-1
    drwx------ 5 mit 2048 Nov 8 2005 .gconf
    drwx------ 8 mit 2048 Jul 13 2004 .gnome
    drwx------ 2 mit 2048 Nov 8 2005 .gnome-desktop
    drwx------ 7 mit 2048 Jul 13 2004 .gnome2
    drwx------ 2 mit 2048 Jul 23 2003 .gnome2_private
    drwx------ 2 mit 2048 Oct 29 2001 .gnome_private
    drwx------ 2 mit 2048 Nov 8 2005 .gstreamer-0.8
    -rw------- 1 mit 87 Jan 27 2004 .gtkrc-1.2-gnome2
    -rw------- 1 mit 166 Oct 13 15:21 .lastdialup
    -rw-rw-rw- 1 root 1304 Apr 19 1996 .login
    drwx------ 3 mit 2048 Jun 23 1998 .lynx
    -rw------- 1 mit 1142 Sep 4 1998 .mailcap
    -rw------- 1 root 17 Jul 13 2004 .message_times
    -rw-rw-rw- 1 root 99 Apr 19 1996 .mh_profile
    -rw------- 1 mit 322 Sep 4 1998 .mime.types
    drwx------ 4 mit 2048 Nov 8 2005 .mozilla
    drwx------ 3 mit 2048 Jul 13 2004 .nautilus
    drwx------ 4 mit 2048 Dec 3 2003 .netscape
    -rw------- 1 mit 15 Jun 17 2003 .sw_messages
    -rw------- 1 mit 12 Apr 20 2000 .zephyr.subs
    drwxr-xr-x 2 mit 2048 Apr 18 2006 060312_1740
    drwxr-xr-x 6 mit 2048 Feb 27 2006 1-Feb27-linda
    drwxr-xr-x 3 mit 2048 Jan 23 2006 1-january24
    -rw------- 1 root 2113 Jul 24 1996 13.
    drwxr-xr-x 2 mit 2048 Apr 18 2006 2005-tax-sheila
    drwxr-xr-x 2 mit 2048 Jan 12 2006 2006 - NIH-CEHS
    -rw------- 1 root 1128 Jul 24 1996 9.
    -rw------- 1 root 3825 Nov 27 1996 95.
    -rw------- 1 root 3794 Nov 27 1996 95.~
    -rw-r--r-- 1 mit 480186 Jan 5 2002 DSCF0047.AVI
    -rw-r--r-- 1 mit 125563 Jan 5 2002 DSCF0049.JPG
    -rw-r--r-- 1 mit 1087958 Jan 5 2002 DSCF0050.AVI
    -rw-r--r-- 1 mit 1824880 Jan 5 2002 DSCF0051.AVI
    -rw-r--r-- 1 mit 656676 Jan 5 2002 DSCF0052.AVI
    -rw-r--r-- 1 mit 1604720 Jan 5 2002 DSCF0053.AVI
    drwx------ 2 mit 2048 Nov 8 2005 Desktop
    -rw-r--r-- 1 mit 1087068 Jan 5 2002 Dscf0048.avi
    drwxr-xr-x 2 mit 2048 Feb 7 2006 FEB7-pickup
    drwxr-xr-x 3 mit 2048 Jan 30 2006 Jan 30
    drwxr-xr-x 3 mit 2048 Jul 10 2002 July4pix
    drwxr-xr-x 2 mit 2048 Apr 18 2006 MIT-podcast-project
    drwx------ 3 root 2048 Jul 23 2003 Mail
    -rw-r--r-- 1 mit 47104 Apr 11 2005 Nestle3.doc
    -rw-r--r-- 1 mit 60416 Oct 6 2005 Nestle4.doc
    -rw-r--r-- 1 mit 73728 Mar 1 2006 Nestle5.doc
    drwxrwxrwx 38 root 4096 Oct 20 15:38 OldFiles
    drwx------ 2 root 2048 Apr 19 1996 Private
    drwxr-xr-x 3 root 2048 Mar 29 2005 Public
    -rw-rw-rw- 1 root 433 Apr 19 1996 README.mail
    -rw-r----- 1 mit 19968 Aug 17 1999 UPDATES.ENL
    drwxr-xr-x 10 mit 2048 Mar 17 2006 a-linda lewellyn
    -rw-r--r-- 1 mit 162675 Feb 23 2003 aptdeck-sm.jpg
    -rw-r--r-- 1 mit 44057 Feb 23 2003 backshack-sm.jpg
    -rw-r--r-- 1 mit 901120 Aug 7 19:43 fort hull1
    drwxr-xr-x 3 mit 2048 Jan 6 2006 heidi-current
    -rw-r--r-- 1 mit 2003 Jan 5 2002 index.html
    -rw-r--r-- 1 mit 1810395 Sep 22 2005 jacques.ai
    drwxr-xr-x 2 mit 4096 Jan 9 2006 jan 8
    drwxr-xr-x 2 mit 2048 Jan 12 2006 jan10
    drwxr-xr-x 3 mit 2048 Jan 23 2006 january24
    drwxr-xr-x 2 mit 2048 Aug 6 08:25 jerome
    -rw-r--r-- 1 mit 2346 Feb 23 2003 joe1.html
    -rw-r--r-- 1 mit 3562 Feb 23 2003 joe2.html
    drwxr-xr-x 3 mit 2048 Mar 20 2006 maria
    drwxr-xr-x 3 mit 2048 Jan 6 2006 martin-dec
    drwxr-xr-x 2 mit 2048 Aug 2 2005 pdfs
    -rw-r--r-- 1 mit 7014400 Aug 7 19:42 pod-puke
    drwxr-xr-x 3 mit 2048 Aug 15 19:54 podcast-music.pst.band
    -rw-r--r-- 1 mit 3474 Jan 12 2006 stocker-purchasing rules.txt
    -rw-r--r-- 1 mit 405974 Sep 22 2005 stonewall2.pdf
    -rw-r--r-- 1 mit 490519 Feb 7 2004 teeth.jpg
    -rw-rw-rw- 1 root 1915 Apr 19 1996 welcome
    drwx------ 11 mit 8192 Oct 20 14:39 www
    226 Transfer complete.
    CWD www
    250 CWD command successful.
    PWD
    257 "/afs/athena.mit.edu/user/s/h/sherah/www" is current directory.
    PBSZ 4096
    200 PBSZ=4096
    PASV
    227 Entering Passive Mode (18,7,16,71,137,76)
    LIST -al
    150 Opening ASCII mode data connection for /bin/ls.
    total 157144
    drwx------ 11 mit 8192 Oct 20 14:39 .
    drwxrwxrwx 38 root 4096 Oct 20 15:38 ..
    drwxr-xr-x 2 mit 2048 Sep 21 18:11 2006-FIBR-preproposal
    drwxr-xr-x 2 mit 2048 Dec 23 2004 5can
    drwxr-xr-x 2 mit 2048 Jul 19 2003 B-Corkery
    -rw-r--r-- 1 mit 125563 Jan 5 2002 DSCF0049.JPG
    drwxr-xr-x 3 mit 2048 Jul 10 2002 July4pix
    drwxr-xr-x 2 mit 2048 Oct 13 2003 anderson-web
    -rw-r--r-- 1 mit 1347133 Jun 30 16:19 courtney-headshot.jpg
    -rw-r--r-- 1 mit 26365316 Jun 30 17:31 courtney-mini.mov
    -rw-r--r-- 1 mit 162460 Jun 30 16:23 courtney-thumb.gif
    -rw-r--r-- 1 mit 1977 Jun 30 17:32 courtney.htm
    drwxr-xr-x 2 mit 4096 Jun 8 2003 dennispage
    -rw-r--r-- 1 mit 446 Sep 12 2005 des.html
    -rw-r--r-- 1 mit 1073592 Feb 28 2002 dowtown crossing.jpg
    -rw-r--r-- 1 mit 17171 May 15 2002 gallery2.html
    -rw-r--r-- 1 mit 64445 Feb 26 2002 geek.gif
    -rw-r--r-- 1 mit 3194 Feb 26 2002 geek.html
    -rw-r--r-- 1 mit 224328 Sep 12 2005 gnome.jpg
    -rw-r--r-- 1 mit 81698 Feb 26 2002 healy.gif
    -rw-r--r-- 1 mit 3184 Feb 26 2002 healy.html
    -rw-r--r-- 1 mit 3801 Feb 12 2003 index.html
    -rw-r--r-- 1 mit 245 Mar 15 2005 java.html
    -rw-r--r-- 1 mit 2346 Feb 23 2003 joe1.html
    -rw-r--r-- 1 mit 3562 Feb 23 2003 joe2.html
    -rw-r--r-- 1 mit 1402344 Jun 29 18:46 jpcourt-stream.mov
    -rw-r--r-- 1 mit 48141883 Jun 30 16:21 judy-courtney.mov
    -rw-r--r-- 1 mit 2631 Jul 25 2002 july2.html
    drwxr-xr-x 3 mit 4096 Jul 12 2004 maria
    -rw-r--r-- 1 mit 160731 Feb 7 2004 maria.jpg
    -rw-r--r-- 1 mit 3178 Feb 26 2002 mike.html
    -rw-r--r-- 1 mit 7178 Feb 19 2002 mini.gif
    -rw-r--r-- 1 mit 8309 Feb 19 2002 mini_f2.gif
    -rw-r--r-- 1 mit 70 May 15 2002 next_r1_c1.gif
    -rw-r--r-- 1 mit 1313 May 15 2002 next_r2_c1.gif
    -rw-r--r-- 1 mit 1484 May 15 2002 next_r2_c1_f2.gif
    -rw------- 1 root 2040 Jul 25 1996 noam.
    -rw-r--r-- 1 mit 3184 Feb 26 2002 north.html
    -rw-r--r-- 1 mit 60305 Feb 26 2002 northrup.gif
    -rw-r--r-- 1 mit 1393 May 15 2002 on_r1_c1.gif
    -rw-r--r-- 1 mit 1357 May 15 2002 on_r1_c1_f2.gif
    -rw-r--r-- 1 mit 55 May 15 2002 on_r2_c1.gif
    -rw-r--r-- 1 mit 4040 Apr 29 2002 part1.gif
    -rw-r--r-- 1 mit 660 May 15 2002 pickering.gif
    -rw-r--r-- 1 mit 452 May 1 2003 practice.html
    drwxr-xr-x 3 mit 2048 Oct 20 20:45 profblue
    -rw-r--r-- 1 mit 31744 Mar 2 2006 resume.doc
    -rw-r--r-- 1 mit 43 May 15 2002 shim.gif
    -rw-r--r-- 1 mit 7270 Mar 20 2002 spotlight.html
    -rw-r--r-- 1 mit 187022 Feb 23 2003 stairs-sm.jpg
    drwxr-xr-x 3 mit 2048 Feb 7 2004 tookie
    -rw-r--r-- 1 mit 891069 Feb 28 2002 winterst.jpg
    226 Transfer complete.
    CWD profblue
    250 CWD command successful.
    PWD
    257 "/afs/athena.mit.edu/user/s/h/sherah/www/profblue" is current directory.
    PBSZ 4096
    200 PBSZ=4096
    PASV
    227 Entering Passive Mode (18,7,16,71,137,78)
    LIST -al
    150 Opening ASCII mode data connection for /bin/ls.
    total 8486
    drwxr-xr-x 3 mit 2048 Oct 20 20:45 .
    drwx------ 11 mit 8192 Oct 20 14:39 ..
    drwxr-xr-x 4 mit 2048 Oct 20 14:31 ProfBlue
    -rw-r--r-- 1 mit 318 Oct 20 14:31 index.html
    -rw-r--r-- 1 mit 0 Oct 20 20:45 pod1.mov
    -rw-r--r-- 1 mit 0 Oct 20 16:31 pod2.mov
    -rw-r--r-- 1 mit 4331094 Oct 20 14:44 teaser.mov
    226 Transfer complete.
    TYPE I
    200 Type set to I.
    PBSZ 65536
    200 PBSZ=65536
    PASV
    227 Entering Passive Mode (18,7,16,71,137,79)
    STOR pod1.mov
    150 Opening BINARY mode data connection for pod1.mov.
    Update check started at 10/23/2006 02:23 PM
    Update check skipped at 10/23/2006 02:24 PM (next check after 10/24/2006 05:21 AM)
    get_reply():con_conn->Getline() returns -3253
    Unsuccessful transfer of pod1.mov (26,462,807 bytes, 17,352 bytes/sec, 25:25 elapsed) stopped at 10/23/06 2:47:18 PM
    ftp_store: -30014 (state == PUT_SENDING)
    ABOR
    send_cmd():con_conn->Putline() returns -3253

    Posted 8 years ago #

  • Scott McGuire Administrator

    Hi,

    Thanks for the transcripts.

    It may be that the file has actually finished uploading, but the signal that it's finished hasn't reached Fetch for some reason.

    You can confirm that by using the Put command to upload one of the problem files again - click the Put button (or choose Remote > Put), select the file you got an error on, and choose "Resume upload of file" from the "If a file already exists:" pop-up menu.

    The upload should resume from where it left off, i.e. the end of the file, so it should only take a few seconds. On the other hand, if you get an error when you try to resume the upload, the problem may lie somewhere else.

    Could you please try resuming the upload, and letting us know what happens?

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 8 years ago #

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