Fetch Softworks

Uploading is VERY fast, downloading is VERY slow… (4 posts)

• Started 13 years ago by TL
• Latest reply 13 years ago from Scott McGuire

• TL Member

  Hey there,

  I am self-employed and I just moved into a new office for work. I upload and download to an FTP via Fetch all day long. I am using the same equipment and everything as in my old location. In my new office, the internet is supposedly a better connection. Web pages and non-Fetch related downloads seem to work great.

  Here's the thing: My uploads to Fetch are MUCH faster than in my old office. However, my Fetch downloads are MUCH, MUCH slower. So slow, in fact, that it is unmanageable for what I do. A file that would usually take a few minutes is estimating around 50 mins.

  Can anyone help me with this?

  TL

  Posted 13 years ago #

• Scott McGuire Administrator

  Hi TL,

  The first thing to do is determine if this is a problem with downloading from that particular server, or from all servers.

  To test this, you can try connecting to our server, and try download a copy of Fetch from it, and see how long it takes. Here's what to do:

  Connect to our server using the following information:

  Hostname: ftp.fetchsoftworks.com
  Username: (leave empty)
  Password: (leave empty)

  Download the Fetch_5.6.dmg file. It should download within 5 minutes on most reasonable Internet connections. If it looks like it's going to take longer than 10 minutes to download, you can stop the transfer (but make a note of how much of the file got downloaded).

  Let us know how it goes.

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 13 years ago #

• TL Member

  Hey, thanks for the reply.

  I tried downloading the Fetch DMG and it was taking over 10 minutes so I cancelled it. It hardly downloaded any of the file but i noticed it was downloading at around 30KB/s.

  In terms of what my situation is work wise, when I upload to the server I work with it is uploading at around 400-600KB/s and downloading at around 20KB/s. This is a strange difference.

  Also, an important thing to note is that in my previous office I have been working with this same server for years with no problems downloading or uploading (at around 100-150KB/s).

  So, where do I go from here?

  Thanks for all your help.

  TL

  Posted 13 years ago #

• Scott McGuire Administrator

  Hi,

  It sounds like something about your new office's network is interfering with FTP downloads, or possibly downloads in general.

  Have you tried downloading files with a web browser? Is that slow or fast? (If you need a file to test, you can go to http://fetchsoftworks.com and click the download link to try downloading Fetch via the web.)

  Are you in a home office, where it's just you and your computer? Or are there other people with computers in the same office?

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 13 years ago #