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uploads are not always working (4 posts)

  • Started 3 years ago by Nora
  • Latest reply 3 years ago from Scott McGuire
  • Nora Member

    Hello,

    I upload two files a week and I am getting error messages when I try to access the file from the website I am uploading to.
    1) Object label badly formatted
    2) Expected a Dict Object
    or it shows me last weeks upload.
    I have tried several times to upload it and it tells me it is updated but on the website the file will not open correctly.

    Posted 3 years ago #

  • Scott McGuire Administrator

    Hi Nora,

    You're getting these errors in your web browser, not in Fetch, is that correct?

    Assuming so, it sounds like it may be a problem with the website design, or with the server you have uploaded it to, instead of a Fetch problem. That is, the upload is successful, but the server is not working properly or there is an error in the website that is causing you to get these messages.

    But if you want to send us a link to the page with the problem (and tell us if we need to do anything to experience the error), we'll take a look and see if we have any advice.

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 3 years ago #

  • Nora Member

    Hello Scott,

    I will let the IT department check for errors on the website or like you say it may be a server problem because you are right it isn't a FETCH problem.

    Thank you for your prompt response.

    Nora

    Posted 3 years ago #

  • Scott McGuire Administrator

    Hi Nora,

    You're welcome, and if you have any further questions, please let us know.

    Best,

    Scott McGuire
    Fetch Softworks

    Posted 3 years ago #

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