Fetch Softworks

Using Fetch with VPN Tracker (7 posts)

• Started 17 years ago by timware
• Latest reply 2 years ago from Jim Matthews

• timware Member

  I've downloaded and installed the latest version of VPN Tracker. I am able to successfully establish a connection via VPN. However, I am not able to use Fetch 5 (OS 10.4.6) to ftp in to the network to which I've connected. Is there something I need to do on the Fetch side to make this happen?

  Thanks!

  Tim

  Posted 17 years ago #

• Scott McGuire Administrator

  Hi Tim,

  The first thing I'd check is to make sure that the "Use passive mode transfers" checkbox is checked in Fetch. You can find it in the General tab of the Fetch Preferences. If it is not checked, check it and try connecting to your FTP server again.

  If it was already checked, or checking it didn't help, could you please try to connect to the server, and then after you get an error message, choose Fetch Transcript from the Window menu, copy the entire contents of the transcript window, and paste them here? We'll take a look and try to figure out what's going on.

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 17 years ago #

• timware Member

  It times out. Here's the transcript:

  Connecting to 10.0.7.15 port 21 (OS X firewall is off) (6/30/06 3:12:48 PM)

  Posted 17 years ago #

• Scott McGuire Administrator

  Hi Tim,

  Can you connect to other things in the VPN network with other programs besides Fetch?

  Are you trying to connect to the FTP server by hostname, or by typing the IP address?

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 17 years ago #

• Scott McGuire Administrator

  Hi Tim,

  Another thing to try - use the command-line FTP client and send us the transcript from that.

  To do this, run the Terminal application (in the Utilities folder of the Applications folder). Then type:

  ftp server.hostname.com

  (replacing "server.hostname.com" as appropriate)

  And then copy and paste all the text that appears in terminal after you enter that.

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 17 years ago #

• Jess Member

  I’m living in Australia and I’m unable to download fetch. I’ve tried a vpn but it still doesn’t seem to be working.

  Posted 2 years ago #

• Jim Matthews Administrator

  Hi Jess,

  Could you contact us at https://fetchsoftworks.com/fetch/feedback so I can get more information?

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 2 years ago #