Fetch Softworks

Viewing the Fetch connection info?? (6 posts)

• Started 18 years ago by guest
• Latest reply 18 years ago from Jim Matthews

• guest Registered Member

  Hi

  I'm setting up a new website, and having some difficulty getting Fetch to recognise my username/password details.

  However, I have another website through the same provider which is working just fine - though I vaguely recall there were some obscurer points when I set this up. Is there any way I can view the Fetch settings file which does work?

  Thanks in advance from Glasgow, Scotland

  Chris

  Posted 18 years ago #

• Jim Matthews Administrator

  Fetch does not actually recognize your username and password -- it sends them to the server, and the server says whether they are accepted or not.

  You can view the chit-chat between Fetch and the server when you connect by opening the Fetch Transcript window from the Window menu.

  Does that answer your question?

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 18 years ago #

• guest Registered Member

  Hi Jim

  Thanks for that... useful to know, but I'm still having problems... I'm entering the ftp address, username and password exactly as detailed in my webspace provider's email, and keep getting a password login error. Very frustrating :-(

  Cheers
  Chris

  Posted 18 years ago #

• Jim Matthews Administrator

  Could you post the contents of the Fetch Transcript window? It won't show the password you are entering.

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 18 years ago #

• guest Registered Member

  Hi Jim

  Here it is:

  Connecting to ftp.soundseed.com port 21 (4/8/05 6:47:26 pm)
  220 UK2.NET ULTRA FTP SERVER
  USER uk2soundseecom12312
  331 Password required for uk2soundseecom12312.
  PASS
  530 Login incorrect.

  I'm copying the details verbatim, as per the email from my web host... Can't see where the problem could be at all. Any thoughts much appreciated...

  Cheers
  Chris

  Posted 18 years ago #

• Jim Matthews Administrator

  The server is saying that the information is incorrect, and it's the only authority that matters. You should send that transcript to your webhost. It's possible that they gave you the wrong information, or changed the password.

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 18 years ago #