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Won't update unless file name changed (15 posts)

  • Started 7 years ago by Royden
  • Latest reply 7 years ago from Royden
  • Royden Member

    On one text file only, when I do the update through PageSpinner, the html doc reflects the changes, I save file which is supposed to automatically update but does not. I try 'Put' and that does not work. Yet when I open the html file on the net the changes are there.
    The website in the browser does not update.
    I have to change the file name, upload, download and change back to original name, upload again, and then it works.

    Why only on this one file?

    Posted 7 years ago #

  • Scott McGuire Administrator

    Hi,

    There should be no reason one file behaves differently from others, if it is the same kind of file (HTML, I assume) and you are using the same editor as all the other files.

    Let me make sure I understand the steps you are taking. Is this correct?

    * Select file in the Fetch file list.
    * Double-click on it to edit it, which opens it in PageSpinner.
    * Make changes in PageSpinner.
    * Save the file in PageSpinner (using File > Save).
    * Close the file.
    * View the updated page in web browser.
    * Do not see the changes.

    If that's not right, please let us know. Then we'll try to figure out where the problem might be.

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 7 years ago #

  • Royden Member

    Yes that is correct. I have also 'saved as' the updated file so that I have an uptodate copy on my hard drive. I have 'Put' it and the changes do not appear in the browser. I change the name, 'Put' again and it works.

    Posted 7 years ago #

  • Scott McGuire Administrator

    Hi,

    The most likely explanation is that the browser is caching that page for some reason.

    The next time this problem happens, instead of downloading the file and uploading it, try reloading/refreshing the page in the browser and see if the updates appear. (In Safari, choose Refresh Page from the View menu.)

    If that doesn't work, next try emptying the browser's cache completely - in Safari, go to the Safari menu and choose "Empty Cache," and then reload the page.

    I have had pages that didn't appear to update when all others would - for no apparent reason - and either reloading the page or emptying the cache has fixed the problem.

    If that doesn't work, let us know.

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 7 years ago #

  • Royden Member

    I made an update, File > Save, I tried refreshing page several times, emptied cache, then tried refreshing again but still will not show updates.
    I did this in both Firefox and Safari

    I checked the update and it is in the Fetch menu

    Posted 7 years ago #

  • Royden Member

    I just 'Get' the file and when I double clicked it opened in Firefox and showed the update. However when I opened the file by entering the url the update does not show.

    Posted 7 years ago #

  • Scott McGuire Administrator

    Hi,

    Thanks for the additional information.

    After you make the change in PageSpinner and save it, if you go to Fetch, select the file, click the View button (or choose Remote > View), do you see the change listed in the file?

    Fetch will display the file as HTML code, but if you've changed some of the text, you should be able to determine if you are looking at the changed version or not.

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 7 years ago #

  • Royden Member

    When I click the 'View' button in Fetch the update does not show. I only shows when I 'Get' the file then open the download.

    Posted 7 years ago #

  • Royden Member

    This is what I see 'HOW TO READ:' and this is what I should see 'THIS IS A TEST TO SEE IF IT UPDATES HOW TO READ:'

    Posted 7 years ago #

  • Royden Member

    I just updated another page in the same site and it worked fine.
    The only thing I can think of is that the page that will not update is not linked to the index.html for that site. It is a page pertaining to that site, but I do not want it available to everyone that enters the site. To see the page they have to know the .html prefix.

    Posted 7 years ago #

  • Scott McGuire Administrator

    Hi,

    Hmmm.

    Could you please do the following?

    * Quit Fetch.
    * Open Fetch again.
    * Connect to your server.
    * Select the problem file in the Fetch file list, and open it for editing.
    * Make a change to the file.
    * Save it.
    * Return to Fetch.
    * Then choose Fetch Transcript from the Window menu, copy the entire contents of the transcript window, and paste them into a reply to this message.

    Hopefully that will help us figure out what is going on.

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 7 years ago #

  • Royden Member

    Fetch 5.2.1 (5C263) PowerPC running on Mac OS X 10.3.9 (7W98) PowerPC English
    StuffIt Engine 0x820, StuffIt SDK Version 10.1.1b1
    Partial serial FETCH5X001-RKYZ-HZ5P T
    Connecting to ftp.shaw.ca port 21 (Mac OS X firewall is off) (9/11/07 20:56:37)
    Connected to 64.59.128.134 port 21 (9/11/07 20:56:37)
    220 Shaw FTP Server Ready
    USER rkading
    331 Password required for rkading.
    PASS
    230 User rkading logged in.
    SYST
    215 UNIX Type: L8
    PWD
    257 "/" is current directory.
    MACB ENABLE
    500 MACB not understood.
    PWD
    257 "/" is current directory.
    PWD
    257 "/" is current directory.
    TYPE A
    200 Type set to A.
    PASV
    227 Entering Passive Mode (64,59,128,134,74,204)
    Making data connection to 64.59.128.134 port 19148
    LIST
    150 Opening ASCII mode data connection for file list
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    -rw-rw-r-- 1 155994 2004 3516 Aug 28 00:00 PAregistry.html
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    -rw-rw-r-- 1 155994 2004 9086 Mar 3 2007 SearchList.1950-51.html
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    -rw-rw-r-- 1 155994 2004 12719 May 4 2007 SearchList.1954-55.html
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    -rw-rw-r-- 1 155994 2004 20099 Nov 4 19:01 SearchList.1970.html
    -rw-rw-r-- 1 155994 2004 15779 Nov 4 19:01 SearchList.1971.html
    -rw-rw-r-- 1 155994 2004 14545 Nov 4 19:01 SearchList.1972.html
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    -rw-rw-r-- 1 155994 2004 7424 Nov 4 19:04 SearchList.1984-89.html
    -rw-rw-r-- 1 155994 2004 14759 Nov 4 19:06 SearchList.unknown.html
    -rw-rw-r-- 1 155994 2004 6677 Nov 6 22:01 beingadopted.html
    -rw-rw-r-- 1 155994 2004 12657 Dec 18 2005 bfathersname.html
    -rw-rw-r-- 1 155994 2004 1806 Jan 7 2007 blue-satin1.jpg
    -rw-rw-r-- 1 155994 2004 2941 Nov 6 20:12 books.html
    -rw-rw-r-- 1 155994 2004 9559 Nov 7 01:01 canadiangroups.html
    -rw-rw-r-- 1 155994 2004 849633 Nov 9 19:45 chosenone.html
    -rw-rw-r-- 1 155994 2004 1059 Mar 16 2005 contents-reg.html
    -rw-rw-r-- 1 155994 2004 1088 Mar 16 2005 contents.html
    -rw-rw-r-- 1 155994 2004 9258 Dec 18 2005 councilofbm.html
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    -rw-rw-r-- 1 155994 2004 259 Jan 31 2007 frames-act.html
    -rw-rw-r-- 1 155994 2004 262 Oct 23 2002 frames-reg.html
    drwxrwxr-x 2 155994 2004 8192 Sep 14 12:45 graphics
    -rw-rw-r-- 1 155994 2004 15943 Dec 18 2005 happheart.html
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    -rw-rw-r-- 1 155994 2004 8090 Nov 6 22:03 libsandorgs.html
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    -rw-rw-r-- 1 155994 2004 1418 Oct 23 2002 upcomingevents.html
    -rw-rw-r-- 1 155994 2004 19491 Dec 18 2005 whoami.html
    226-Transfer complete.
    226 Quotas on: using 2.36 of 20.00 mb
    TYPE I
    200 Type set to I.
    SIZE chosenone.html
    213 849633
    MDTM chosenone.html
    213 20071109194533
    PASV
    227 Entering Passive Mode (64,59,128,134,74,205)
    Making data connection to 64.59.128.134 port 19149
    RETR chosenone.html
    150 Opening BINARY mode data connection for chosenone.html (849633 bytes).
    226 Transfer complete.
    Transfer of chosenone.html (849,633 bytes, 424,816 bytes/sec, 0:02 elapsed) completed at 9/11/07 20:56:58
    Update check skipped at 09/11/2007 20:58 (next check after 12/11/2007 10:57)
    PASV
    227 Entering Passive Mode (64,59,128,134,74,246)
    Making data connection to 64.59.128.134 port 19190
    STOR chosenone.html
    150 Opening BINARY mode data connection for chosenone.html
    226 Transfer complete.
    Transfer of chosenone.html (849,656 bytes, 121,379 bytes/sec, 0:07 elapsed) completed at 9/11/07 20:58:49
    PWD
    257 "/" is current directory.
    PWD
    257 "/" is current directory.
    PWD
    257 "/" is current directory.
    PWD
    257 "/" is current directory.
    PWD
    257 "/" is current directory.
    QUIT
    421 No Transfer Timeout (300 seconds): closing control connection.

    Posted 7 years ago #

  • Royden Member

    You won't believe this but it is now working. I have opened it in Fetch, edited 3 times and each time it has worked.

    Posted 7 years ago #

  • Scott McGuire Administrator

    Hi,

    Thanks for the transcript. It shows Fetch successfully uploading the changed file to the server.

    Given that - and that the problem seems to have gone away - I suspect it may have been some odd problem with your server. Perhaps there was something that was causing an old version of the file to be cached and sent out by the server?

    Anyway, I hope the problem stays fixed. Let us know if it comes back.

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 7 years ago #

  • Royden Member

    yes, it may have been a server problem. Thanks again for your quick responses and help. It is working great.

    Posted 7 years ago #

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