Fetch Softworks

Word 2008 (8 posts)

• Started 12 years ago by HawkAIA
• Latest reply 12 years ago from Jim Matthews

• HawkAIA Member

  When I try to download Mac Word 2008 files off my server, they show in Fetch with the extension .doc.bin, and when I download them they won't open in Word. Does anyone know how to solve this problem?

  Posted 12 years ago #

• Jim Matthews Administrator

  Hi,

  What version of Fetch are you running?

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 12 years ago #

• HawkAIA Member

  Sorry
  5.7.1

  Transfer is set to automatic. When I set it to text, I get an error message that downloading a binary as text will corrupt it. When I leave it as automatic and download the binary, when I try to open it in Word, it says it is corrupt.

  Posted 12 years ago #

• Jim Matthews Administrator

  Could you try downloading in Automatic mode and then choose "Fetch Transcript" from the Window menu and post the contents (or submit them at http://fetchsoftworks.com/fetch/feedback)? I'll take a look and see what I can figure out.

  Also, you might try setting Remote > Mode to Binary, and seeing if you can open the downloaded document.

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 12 years ago #

• HawkAIA Member

  Below is the transcript. Here is more info. When I transfer as binary, the file imports as a text file into Mac Word 2008, but does not retain the native 2008 format. If I go into Word 2008, it looks like the default is to save the file as .docx format, although the program appends .doc, and not .docx. If I change the preference to save as a Word 2004 .doc file, that file appears in Fetch as .doc without the .bin suffix, and it opens fine. So, this appears to have something to do with Word 2008's default saving it as a .docx file, but not appending .docx.

  TYPE I
  200 Type set to I.
  MDTM _Index.doc.bin
  550 _Index.doc.bin: No such file or directory.
  SIZE _Index.doc.bin
  550 _Index.doc.bin: not a plain file.
  PORT 192,168,0,117,200,34
  200 PORT command successful.
  RETR _Index.doc.bin
  150 Opening BINARY mode data connection for /usr/bin/macbin -e _Index.doc.
  226 Transfer complete.
  Successful download of _Index.doc.bin as binary data (60,928 bytes, 0 bytes/sec, 0:00 elapsed) completed at 3/26/12 10:08 AM

  Posted 12 years ago #

• Jim Matthews Administrator

  It looks like the server is performing MacBinary encoding. I'd need to see the complete transcript to figure out why it's doing that.

  Posted 12 years ago #

• HawkAIA Member

  Thanks. MacBinary was enabled on the Snow Leopard Server. Turned it off, and that seemed to solve the problem.

  Posted 12 years ago #

• Jim Matthews Administrator

  Thanks for the follow-up, I'm glad to hear that fixed it.

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 12 years ago #