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Word 2008 (8 posts)

  • Started 2 years ago by HawkAIA
  • Latest reply 2 years ago from Jim Matthews
  • HawkAIA Member

    When I try to download Mac Word 2008 files off my server, they show in Fetch with the extension .doc.bin, and when I download them they won't open in Word. Does anyone know how to solve this problem?

    Posted 2 years ago #

  • Jim Matthews Administrator

    Hi,

    What version of Fetch are you running?

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 2 years ago #

  • HawkAIA Member

    Sorry
    5.7.1

    Transfer is set to automatic. When I set it to text, I get an error message that downloading a binary as text will corrupt it. When I leave it as automatic and download the binary, when I try to open it in Word, it says it is corrupt.

    Posted 2 years ago #

  • Jim Matthews Administrator

    Could you try downloading in Automatic mode and then choose "Fetch Transcript" from the Window menu and post the contents (or submit them at http://fetchsoftworks.com/fetch/feedback)? I'll take a look and see what I can figure out.

    Also, you might try setting Remote > Mode to Binary, and seeing if you can open the downloaded document.

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 2 years ago #

  • HawkAIA Member

    Below is the transcript. Here is more info. When I transfer as binary, the file imports as a text file into Mac Word 2008, but does not retain the native 2008 format. If I go into Word 2008, it looks like the default is to save the file as .docx format, although the program appends .doc, and not .docx. If I change the preference to save as a Word 2004 .doc file, that file appears in Fetch as .doc without the .bin suffix, and it opens fine. So, this appears to have something to do with Word 2008's default saving it as a .docx file, but not appending .docx.

    TYPE I
    200 Type set to I.
    MDTM _Index.doc.bin
    550 _Index.doc.bin: No such file or directory.
    SIZE _Index.doc.bin
    550 _Index.doc.bin: not a plain file.
    PORT 192,168,0,117,200,34
    200 PORT command successful.
    RETR _Index.doc.bin
    150 Opening BINARY mode data connection for /usr/bin/macbin -e _Index.doc.
    226 Transfer complete.
    Successful download of _Index.doc.bin as binary data (60,928 bytes, 0 bytes/sec, 0:00 elapsed) completed at 3/26/12 10:08 AM

    Posted 2 years ago #

  • Jim Matthews Administrator

    It looks like the server is performing MacBinary encoding. I'd need to see the complete transcript to figure out why it's doing that.

    Posted 2 years ago #

  • HawkAIA Member

    Thanks. MacBinary was enabled on the Snow Leopard Server. Turned it off, and that seemed to solve the problem.

    Posted 2 years ago #

  • Jim Matthews Administrator

    Thanks for the follow-up, I'm glad to hear that fixed it.

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 2 years ago #

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