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wrong language (2 posts)

  • Started 3 years ago by Marit Sneve Rikardson
  • Latest reply 3 years ago from Scott McGuire
  • Marit Sneve Rikardson Member

    Hi.
    My first problem is that the program is in (I think) Dutch - not English, so I don't understand anything. How do I make it English - or Norwegian if possible..?
    Second; I try to connect to a ftp-server, and I get the message that username or password is wrong, but it is the right ones that I use... What can it be..?

    I have purchased Fetch some time ago, but I am not sure if I can download it once more, my old HD crashed. I have a 35 letter serialnumber, when I try to write it in my Dutch version of Fetch, it wont work... How come?

    I really need fetch today, to upload some work, please help me.

    Posted 3 years ago #

  • Scott McGuire Administrator

    Hi,

    (1) To stop Fetch from being in Dutch, you should check your system language preferences settings. To do this, go to the Apple menu, choose System Preferences, and click on the "Languages & Text" icon (on Mac OS X 10.6) or "International" icon (on Mac OS X 10.5 and earlier).

    You will see a list of languages. Fetch uses the first language in the list that it has a translation for. So, if Fetch has a translation for the language at the top of the list, it will use that. If it does not have a translation for the first language listed, it will use the second, etc.

    We don't have a Norwegian translation, sorry.

    Rearrange the list of languages so that your first preferred language is first, your next preferred language is second, etc. - it sounds like you want to list Norsk first, and English second; in any case, make sure English is ahead of Dutch.

    Then quit and re-open Fetch, and that should fix the problem. Let us know if it doesn't.

    (2) Regarding your username and password, you should contact the company or person who runs the server and ask them to verify your hostname, username, and password with them, and make sure they match what you are entering.

    You may receive an error saying your password is incorrect even if the real problem is that you entered the incorrect hostname or username, or the server is experiencing problems.

    Fetch is not involved in deciding whether your password is correct or not; Fetch sends what you type as your password to the server, and either the server says the password is okay, and allows Fetch to connect; or the server rejects the password and sends back an error message, which Fetch then reports to you.

    (3) Regarding your serial number, your serial number should work with the latest version of Fetch. I have sent you an email containing your latest serial number; please use the information from that email to register Fetch.

    Please let us know if you have further questions.

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 3 years ago #

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