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XO.com Incompatibility (11 posts)

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  • Started 11 years ago by gregarios
  • Latest reply 11 years ago from gregarios
  • gregarios Member

    Here's a strange one...

    When connecting to xo.com webhosting ftp sites, you can connect normally, but no files or directories are listed in the window or in the "view file list" at all. This happens even though Internet Explorer's built-in FTP functions access it perfectly, viewing the directories and files, as do many other FTP clients.

    I'm connecting from Max OS X.2.3 using Fetch 4.03. Any known problems here?

    Posted 11 years ago #

  • Jim Matthews Administrator

    Is Fetch stuck in "Getting File List..."? The first thing to try is changing the setting of the "Use passive mode transfers (PASV)" checkbox in the Firewall section of Preferences. If that doesn't help could you post the contents of the Fetch Transcript window after you see the problem.

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 11 years ago #

  • gregarios Member

    Actually, it doesn't get stuck anywhere, it fully completes the connection, and I'm sitting in an empty (looking) directory. I can "view file list" but it shows nothing in the list.

    I then sign on with IE, or log in through the Terminal (ftp) and it shows all the directories and files. XO couldn't explain it either.

    Posted 11 years ago #

  • Jim Matthews Administrator

    What happens if you connect with Terminal and type the "dir" command?

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 11 years ago #

  • gregarios Member

    In the terminal, here is a transcript of my session:

    ftp> open
    (to) joegates.com
    Trying 207.155.248.9...
    Connected to joegates.com.
    220 warspite FTP server (CH/1.9) ready.
    Name (joegates.com:greg): judy@joegates.com
    331 Password required for judy@joegates.com.
    Password:
    230 User judy logged in.
    Remote system type is UNIX.
    Using binary mode to transfer files.
    ftp> dir
    500 'EPSV': command not understood.
    227 Entering Passive Mode (207,155,248,9,195,84)
    150 Opening ASCII mode data connection for file list.
    total 32
    drwxrwx--- 2 judy 4096 Jun 13 2000 cgi
    drwxrwx--- 2 judy 4096 Jun 13 2000 files
    drwxrwx--- 5 judy 4096 Jun 13 2000 logs
    drwxrwx--- 11 judy 4096 Apr 16 2002 web
    226 Transfer complete.
    ftp>

    The Terminal shows the four directories just as it should. Fetch still doesn't list the directories in the main window nor in the "View File List" either.

    Posted 11 years ago #

  • Jim Matthews Administrator

    Thanks -- can you post the contents of the Fetch Transcript window after you try to connect to the same site, for comparison purposes?

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 11 years ago #

  • gregarios Member

    Sure thing:

    Fetch 4.0.3 System 0x1023 Serial *I_Blocked_Out_My_Fetch_Serial_Number* WS
    Connecting to joegates.com port 21 (1/21/2003 1:42:19 PM)
    220 wellington FTP server (CH/1.9) ready.
    ADAT
    500 'ADAT This command is checking whether this server supports Kerberos or GSS security, see RFC 2228': command not understood.
    USER judy@joegates.com
    331 Password required for judy@joegates.com.
    PASS
    230 User judy logged in.
    SYST
    215 UNIX Type: L8
    PWD
    257 "/" is current directory.
    MACB ENABLE
    500 'MACB ENABLE': command not understood.
    PWD
    257 "/" is current directory.
    PWD
    257 "/" is current directory.

    Posted 11 years ago #

  • Jim Matthews Administrator

    That transcript doesn't show any attempt to download a file list. Was Fetch still in "Getting File List..." mode when you copied that transcript, or was there an "As of date time" line below the file list (indicating that the file list had been downloaded previously)? If it's the latter, I'd recommend choosing "Refresh file list" from the Directories menu and posting that transcript.

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 11 years ago #

  • gregarios Member

    Nope. By all accounts it appears done. Refreshing file list just gives the same result. Here is a transcript of the connection with a refresh file list and a View File List:

    Fetch 4.0.3 System 0x1023 Serial *Serial_Number_Blocked_Out* WS
    Connecting to joegates.com port 21 (1/22/2003 8:38:08 AM)
    220 valiant FTP server (CH/1.9) ready.
    ADAT
    500 'ADAT This command is checking whether this server supports Kerberos or GSS security, see RFC 2228': command not understood.
    USER judy@joegates.com
    331 Password required for judy@joegates.com.
    PASS
    230 User judy logged in.
    SYST
    215 UNIX Type: L8
    PWD
    257 "/" is current directory.
    MACB ENABLE
    500 'MACB ENABLE': command not understood.
    PWD
    257 "/" is current directory.
    PASV
    227 Entering Passive Mode (207,155,252,9,195,84)
    LIST -al
    550 -al: No such file or directory.
    CWD /
    250 CWD command successful.
    PWD
    257 "/" is current directory.
    PASV
    227 Entering Passive Mode (207,155,252,9,195,86)
    LIST -al
    550 -al: No such file or directory.
    PASV
    227 Entering Passive Mode (207,155,252,9,195,81)
    LIST -al
    550 -al: No such file or directory.

    [This message has been edited by gregarios (edited 01-22-2003).]

    Posted 11 years ago #

  • Jim Matthews Administrator

    Un-check "Send LIST -al to UNIX servers" from the Obscure Options pop-up menu in the Misc section of Preferences. Apparently this server does not like that non-standard command.

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 11 years ago #

  • gregarios Member

    Thanks! That was it. :-)

    Posted 11 years ago #

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