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4.0.2 doesn't recognize 4.0.1 serial (2 posts)

This is an archived topic. The information in it is likely to be out-of-date and no longer applicable to current versions of Fetch.
  • Started 16 years ago by squidz
  • Latest reply 16 years ago from Jim Matthews
  • squidz Member

    downloaded and installed 4.0.2

    It does NOT recognize my 4.0.1 serial as valid even when I copy paste from my email receipt.

    How can I activate 4.0.2

    Posted 16 years ago #

  • Jim Matthews Administrator

    Make sure you are entering the Serial Number Name from your emailed receipt in the Name field (this may be your company name). Also, make sure there aren't any stray spaces, tabs, or returns before or after the name or serial number.

    If none of that works, send an email to support@fetchsoftworks.com including what you are entering in the Name and Serial Number fields.

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 16 years ago #

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