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404 error (8 posts)
- Started 14 years ago by Morgan
- Latest reply 13 years ago from Scott McGuire
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Morgan Member
-
Scott McGuire Administrator
Hi Morgan,
We'd like some more information to help figure out what's going on. Could you please do the following?
* Quit Fetch, if it's running.
* Open Fetch again.
* Connect to your server.
* Go to the View menu, and choose Refresh.
* Then go to the Window menu, and choose Fetch Transcript.
* Copy the entire contents of the transcript window, and paste them into a reply to this message.We'll take a look and see what we can find out.
Thanks,
Scott McGuire
Fetch Softworks -
Morgan Member
Hi Scott,
Thank you for your help! I did notice that my home page is labeld "index_1.html" I am going to relabel it, relink it, and then re-put all my folders on the site again. Here is what you requested:Fetch 5.3 (5D161) Intel running on Mac OS X 10.5.5 (9F33) Intel English
StuffIt Engine 0x820, StuffIt SDK Version 10.1.1b1
Partial serial FETCH5X001-GZLG-VXAR T
Connecting to ftp.marvin-photography.com port 21 (Mac OS X firewall is limiting connections to specific applications) (6/5/09 5:03:28 PM)
Connected to 97.74.144.100 port 21 (6/5/09 5:03:34 PM)
220---------- Welcome to Pure-FTPd [privsep] [TLS] ----------
220-You are user number 7 of 50 allowed.
220-Local time is now 14:03. Server port: 21.
220-This is a private system - No anonymous login
220 You will be disconnected after 3 minutes of inactivity.
USER austinmarvin
331 User austinmarvin OK. Password required
PASS
230-User austinmarvin has group access to: 450
230 OK. Current directory is /
SYST
215 UNIX Type: L8
PWD
257 "/" is your current location
MACB ENABLE
500 Unknown command
PWD
257 "/" is your current location
TYPE A
200 TYPE is now ASCII
PASV
227 Entering Passive Mode (97,74,144,100,199,27)
Making data connection to 97.74.144.100 port 50971
LIST -al
150 Accepted data connection
drwx---r-x 4 4145422 450 4096 Jun 5 10:50 .
drwx---r-x 4 4145422 450 4096 Jun 5 10:50 ..
drwx---r-x 5 4145422 450 4096 Jun 5 10:50 index
drwx---r-x 2 0 0 4096 May 20 02:34 stats
226-Options: -a -l
226 4 matches total -
Scott McGuire Administrator
Hi Morgan,
Thanks for the transcript. Are all your website files inside the folder named "index"? If so, that's part of the problem - you should upload all the contents of the "index" folder, but not the folder named "index" itself.
But yes, also your home page should be named index.html, not anything else.
And don't worry about not being able to delete the "stats" folder - the webserver won't let you delete it because it needs that folder, but it won't interfere with anything to leave it there.
I hope this helps sort things out.
Thanks,
Scott McGuire
Fetch Softworks -
Naj Member
Hello Scott and Morgan
Thank you for this message cuz i have the same problem and have no idea how to solve it!
but here is my transcript
Thank you soo much!!Fetch 5.5 (5E596) Intel running on Mac OS X 10.4.10 (8R2218) Intel English
StuffIt Engine 0x820, StuffIt SDK Version 10.1.1b1
Expires 6/27/09 T
Connecting to www.najlaalbassam.com port 21 (Mac OS X firewall is off) (6/13/09 12:16 AM)
Connected to 97.74.144.153 port 21 (6/13/09 12:16 AM)
220---------- Welcome to Pure-FTPd [privsep] [TLS] ----------
220-You are user number 7 of 75 allowed.
220-Local time is now 14:16. Server port: 21.
220-This is a private system - No anonymous login
220 You will be disconnected after 3 minutes of inactivity.
USER najbass
331 User najbass OK. Password required
PASS
230-User najbass has group access to: 450
230 OK. Current directory is /
SYST
215 UNIX Type: L8
PWD
257 "/" is your current location
MACB ENABLE
500 Unknown command
PWD
257 "/" is your current location
TYPE A
200 TYPE is now ASCII
PASV
227 Entering Passive Mode (97,74,144,153,199,40)
Making data connection to 97.74.144.153 port 50984
LIST -al
150 Accepted data connection
drwx---r-x 4 4421397 450 4096 Jun 12 14:15 .
drwx---r-x 4 4421397 450 4096 Jun 12 14:15 ..
-rw----r-- 1 4421397 450 10397163 Jun 12 13:41 1graphic.swf
-rw----r-- 1 4421397 450 3703695 Jun 12 13:47 2illu.swf
-rw----r-- 1 4421397 450 44275 Jun 12 13:47 3Ani.swf
-rw----r-- 1 4421397 450 360434 Jun 12 13:48 3Anim.swf
-rw----r-- 1 4421397 450 282587 Jun 12 13:48 4print.swf
-rw----r-- 1 4421397 450 429629 Jun 12 13:49 5photo.swf
-rw----r-- 1 4421397 450 8029 Jun 12 14:15 AC_RunActiveContent.js
-rw----r-- 1 4421397 450 643828 Jun 12 13:42 Najla_dPortfolio2.swf
drwx---r-x 3 4421397 450 4096 Jun 12 14:14 Scripts
-rw----r-- 1 4421397 450 2066 Jun 12 14:14 index.html
drwx---r-x 2 0 0 4096 May 22 15:23 stats
226-Options: -a -l
226 13 matches total
CWD /
250 OK. Current directory is /
PWD
257 "/" is your current location
PASV
227 Entering Passive Mode (97,74,144,153,195,138)
Making data connection to 97.74.144.153 port 50058
LIST -al
150 Accepted data connection
drwx---r-x 4 4421397 450 4096 Jun 12 14:15 .
drwx---r-x 4 4421397 450 4096 Jun 12 14:15 ..
-rw----r-- 1 4421397 450 10397163 Jun 12 13:41 1graphic.swf
-rw----r-- 1 4421397 450 3703695 Jun 12 13:47 2illu.swf
-rw----r-- 1 4421397 450 44275 Jun 12 13:47 3Ani.swf
-rw----r-- 1 4421397 450 360434 Jun 12 13:48 3Anim.swf
-rw----r-- 1 4421397 450 282587 Jun 12 13:48 4print.swf
-rw----r-- 1 4421397 450 429629 Jun 12 13:49 5photo.swf
-rw----r-- 1 4421397 450 8029 Jun 12 14:15 AC_RunActiveContent.js
-rw----r-- 1 4421397 450 643828 Jun 12 13:42 Najla_dPortfolio2.swf
drwx---r-x 3 4421397 450 4096 Jun 12 14:14 Scripts
-rw----r-- 1 4421397 450 2066 Jun 12 14:14 index.html
drwx---r-x 2 0 0 4096 May 22 15:23 stats
226-Options: -a -l
226 13 matches total -
Scott McGuire Administrator
Hi Najla,
I just visited your website and it worked for me; I did not get an error.
Please try the following and see if it helps (this assumes you are using Safari):
* In Safari, go to the Safari menu, and choose Empty Cache.
* Safari will ask you if you're sure. Click the Empty button.
* Then go to your website address, and view the pages to see if they look okay.Thanks,
Scott McGuire
Fetch Softworks -
Morgan Member
Just wanted to let you both know that you solved my problem. All I had to do was take the website files out of the folder and everything worked!
Thanks! -
Scott McGuire Administrator
Hi Morgan,
You're welcome, and glad to hear your website is working! Thanks for the followup.
Best,
Scott McGuire
Fetch Softworks
- Page 1
Hello,
I am trying to upload a website to marvin-photography.com.
I uploaded my files using Fetch and there is a Stats file that I cannot delete and then the folder I created and named index. I then have subfolders, one for the site, one for images, one for templates, and another source file with CSS and fonts, etc. This site was orginally purchased as a template website and I loaded all my images and content into it and redid it, then saved it as my own. I uploaded everything and when I go to the website it says:
Forbidden
You don't have permission to access / on this server.
Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.
Apache/1.3.33 Server at www.marvin-photography.com Port 80
What am I doing wrong? I think I have my site in the wrong folders. Any suggestions?
-Morgan
Posted 14 years ago #