Fetch Softworks

404 Page Not Found (7 posts)

• Started 12 years ago by Anna Slipp
• Latest reply 12 years ago from Anna Slipp

• Anna Slipp Member

  I have gone through the process of 'putting' my files onto the server multiple times, but when I go to the Web view it tells me the page is not found. I've tried deleting and redoing the process multiple times, and it still won't work. The page building program I am using is iWeb. I really need to get this site up asap, so please help! Thanks!

  Posted 12 years ago #

• Scott McGuire Administrator

  Hi Anna,

  Fetch's WebView is just a tool for opening your webpages from Fetch; it does not affect the actual location of your webpage. It may be that you have WebView misconfigured so that it is looking for your website in the wrong place, even though your website is working. We can look into possible WebView problems later on, but the first thing we need to do is make sure your website is up and working without involving WebView. So for now you should put aside and not use Fetch's WebView feature.

  After you upload your website, what happens if you go to your website's address in a web browser, such as Safari or Firefox? Do you see your website? Or do you get an error then?

  If you get an error when trying to view your website by typing its address in a web browser, we recommend that you follow the instructions on our using Fetch with iWeb help topic.

  If you're still having a problem after giving them a try, let us know and we'll investigate further.

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 12 years ago #

• Anna Slipp Member

  Thanks Scott for your reply. I have done all of this, and it didn't work. I'm still getting the 404 error. Any ideas how to fix?

  Posted 12 years ago #

• Scott McGuire Administrator

  Hi Anna,

  We'd like some more information to help figure out what's going on.

  First, what is the address of your website?

  Second, please do the following:

  * Quit Fetch, if it's running.
  * Open Fetch again.
  * Connect to your server.
  * Go to the View menu, and choose Refresh.
  * Then go to the Window menu, and choose Fetch Transcript.
  * Copy the entire contents of the transcript window, and paste them into a reply to this message.

  We'll take a look and see if we can advise.

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 12 years ago #

• Anna Slipp Member

  Hi Scott - the name/URL is www.galileoanalytics.com.

  I did what you instructed above, and the transcripts are below. Thank you again! -- Anna

  Fetch 5.6 (5F64) Intel running on Mac OS X 10.6.4 (10F569) Intel English
  StuffIt Engine 0x820, StuffIt SDK Version 10.1.1b1
  Partial serial FETCH55001-V5CE-D6X9 T
  Connecting to 030c72f.netsolhost.com port 21 (Mac OS X firewall is allowing connections) (9/18/10 3:44 PM)
  Connected to 206.188.193.133 port 21 (9/18/10 3:44 PM)
  220 (vsFTPd 2.2.2)
  USER ftp1427641
  331 Please specify the password.
  PASS
  530 Login incorrect.
  An FTP connection to “030c72f.netsolhost.com” could not be opened because the server rejected the password. (Contact the server administrator to verify that you have the correct hostname, username, password, and authentication method.
  Server responded: “Login incorrect.”)
  Update check skipped at 9/18/10 3:45 PM (next check after 9/24/10 10:42 PM)
  Connecting to 030c72f.netsolhost.com port 21 (Mac OS X firewall is allowing connections) (9/18/10 3:48 PM)
  Connected to 206.188.193.133 port 21 (9/18/10 3:48 PM)
  220 (vsFTPd 2.2.2)
  USER ftp1427641
  331 Please specify the password.
  PASS
  230 Login successful.
  SYST
  215 UNIX Type: L8
  PWD
  257 "/"
  CWD htdocs/
  250 Directory successfully changed.
  PWD
  257 "/htdocs"
  TYPE A
  200 Switching to ASCII mode.
  PASV
  227 Entering Passive Mode (206,188,193,133,149,71)
  Making data connection to 206.188.193.133 port 38215
  LIST -al
  150 Here comes the directory listing.
  drwxr-sr-x 3 1495623 1878542 4096 Sep 17 02:37 .
  drwxr-xr-x 4 0 0 4096 May 11 16:39 ..
  drwxrwsr-x 9 1495623 1878542 4096 Sep 17 02:38 Galileo_Web_Site
  226 Directory send OK.
  PWD
  257 "/htdocs"
  CWD /htdocs
  250 Directory successfully changed.
  PWD
  257 "/htdocs"
  PASV
  227 Entering Passive Mode (206,188,193,133,116,139)
  Making data connection to 206.188.193.133 port 29835
  LIST -al
  150 Here comes the directory listing.
  drwxr-sr-x 3 1495623 1878542 4096 Sep 17 02:37 .
  drwxr-xr-x 4 0 0 4096 May 11 16:39 ..
  drwxrwsr-x 9 1495623 1878542 4096 Sep 17 02:38 Galileo_Web_Site
  226 Directory send OK.
  CWD /htdocs
  250 Directory successfully changed.
  PWD
  257 "/htdocs"
  PASV
  227 Entering Passive Mode (206,188,193,133,35,55)
  Making data connection to 206.188.193.133 port 9015
  LIST -al
  150 Here comes the directory listing.
  drwxr-sr-x 3 1495623 1878542 4096 Sep 17 02:37 .
  drwxr-xr-x 4 0 0 4096 May 11 16:39 ..
  drwxrwsr-x 9 1495623 1878542 4096 Sep 17 02:38 Galileo_Web_Site
  226 Directory send OK.

  Posted 12 years ago #

• Scott McGuire Administrator

  Hi Anna,

  I just visited your website and it looks like it's working now and so you found the problem.

  (The problem appears to have been that for an iWeb website to work correctly once you upload it, after you publish your website to a folder, you need to upload the contents of the folder - but not the folder itself - to your server. It looks like you had been uploading the folder itself.)

  If you're still experiencing problems or have further questions, please let us know.

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 12 years ago #

• Anna Slipp Member

  Thanks Scott. I did figure it out. The problem was on my end - I changed the name of the folder, which contained the Web site files, and I needed to 'point' the server toward the right folder. It was looking for a folder that had been deleted, which is why it came up blank.

  Anyway, thank you for your assistance with this! I truly appreciate your time. Take care!

  Posted 12 years ago #