Fetch Softworks

5.1.1 on new Mc Pro (4 posts)

• Started 16 years ago by WallyTaberski
• Latest reply 16 years ago from Scott McGuire

• WallyTaberski Member

  I've recently installed 5.1.1 on a Mac Pro (Intel 10.4.7) and imported all my favorites with no problems. However, when I try to contact my server it crashes/closes when it gets to "Getting folder name".

  I logged into my server directly to make sure UN & PW were correct, and also uploaded using the previous computer I had (Mac G5) and that worked.

  Any ideas?

  Thanks,
  Wally

  Posted 16 years ago #

• Scott McGuire Administrator

  Hi,

  Some Mac Pros shipped with a bug that keeps Fetch 5.1.1 from working. It sounds like you're running into that bug.

  This bug has been fixed by Mac OS X 10.4.8, which is available by choosing Software Update from the Apple menu.

  If you're still encountering the crashes after updating to Mac OS X 10.4.8, let us know.

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 16 years ago #

• WallyTaberski Member

  Thanks Scott,

  I've hesitated to update because of the problems I had (mainly with Adobe's CS) going from 10.4.5 to 10.4.6. This Mac shipped with 10.4.7 so I really didn't have a choice. So far, everything's been working fine.

  I'll update and see what happens.

  Thank you,
  Wally

  Posted 16 years ago #

• Scott McGuire Administrator

  Hi Wally,

  I understand your hesitation, but unfortunately there is no other fix other than to update to 10.4.8 (or run an older version of Fetch, such as Fetch 5.0.5 - but the downside is 5.0.5 is not Intel-native).

  For what it's worth, I've been using 10.4.8 on my Mac Pro since it was released and I haven't run into any problems, but of course, your setup may be different from mine.

  As always, you should make a backup of your hard drive before upgrading the OS, if possible!

  Best,

  Scott McGuire
  Fetch Softworks

  Posted 16 years ago #