Fetch Softworks

550 Access is Denied (5 posts)

• Started 9 years ago by Chris
• Latest reply 9 years ago from Chris

• Chris Member

  Hi.

  We've been having issues with our server, so I "think" that is where the problem might be, but I thought I'd go ahead and ask in case anyone can give any suggestions. Basically, I can no longer upload files to ftp sites that I recently was able to. I use Fetch 5.7.3 on a Mac OS 10.7.5. I CAN upload to our internal server, oddly enough. Here's the transcript:

  Fetch 5.7.3 (5H683) Intel (Web Store) running on Mac OS X 10.7.5 (11G63) Intel English
  StuffIt Engine 0x820, StuffIt SDK Version 10.1.1b1
  Partial serial FETCH55001-TLYE-63ER T
  Connecting to 74.220.201.109 port 21 (Mac OS X firewall is allowing connections) (5/1/13 2:50 PM)
  Connected to 74.220.201.109 port 21 (5/1/13 2:50 PM)
  220---------- Welcome to Pure-FTPd [privsep] [TLS] ----------
  220-You are user number 5 of 1000 allowed.
  220-Local time is now 12:50. Server port: 21.
  220-This is a private system - No anonymous login
  220-IPv6 connections are also welcome on this server.
  220 You will be disconnected after 15 minutes of inactivity.
  USER huntsing
  331 User huntsing OK. Password required
  PASS
  230 OK. Current restricted directory is /
  SYST
  215 UNIX Type: L8
  PWD
  257 "/" is your current location
  MACB ENABLE
  550 Access is denied.
  CWD www/3450/
  250 OK. Current directory is /www/3450
  PWD
  257 "/www/3450" is your current location
  PWD
  257 "/www/3450" is your current location
  TYPE A
  200 TYPE is now ASCII
  PASV
  227 Entering Passive Mode (74,220,201,109,163,65)
  Making data connection to 74.220.201.109 port 41793
  LIST
  150 Accepted data connection
  drwxr-xr-x 3 huntsing huntsing 4096 Apr 29 11:33 .
  drwxrwxrwx 1 huntsing huntsing 11 Dec 12 2009 ..
  -rw-r--r-- 1 huntsing huntsing 38675 Apr 19 13:16 Bonbids Template.html
  -rw-r--r-- 1 huntsing huntsing 38821 Apr 23 11:48 Bonbids Template.v2.html
  -rw-r--r-- 1 huntsing huntsing 38839 Apr 29 11:29 Bonbids Template.v3.html
  -rw-r--r-- 1 huntsing huntsing 52471 Apr 19 13:03 Bonbids Weekly Deals.html
  drwxr-xr-x 2 huntsing huntsing 4096 Apr 23 11:51 Bonbids Weekly Deals_files
  -rw-r--r-- 1 huntsing huntsing 52188 Apr 23 11:47 Charity Auctions and Deal Giveaways.v2.html
  226-Options: -a -l◇
  226 8 matches total
  PWD
  257 "/www/3450" is your current location
  Update check skipped at 5/1/13 2:52 PM (next check after 5/4/13 7:53 AM)
  PWD
  257 "/www/3450" is your current location
  PWD
  257 "/www/3450" is your current location
  PASV
  227 Entering Passive Mode (74,220,201,109,41,236)
  Making data connection to 74.220.201.109 port 10732
  STOR BonbidTemplatev4.html
  550 Access is denied.
  ftp_store_setup: 2,-30004 (state == RPUT_SETTING_UP)
  retry_failed_operation derr = 2, -30004 retry_state = RPUT_SETTING_UP cancel_cur_cmd = 0 force_reconnect = 0 tw->retry_reconnect_count = 0 making_progress = 0, tw->retry_count = 0
  Error setting up upload of BonbidTemplatev4.html, will retry (attempt #1)
  PWD
  257 "/www/3450" is your current location
  PASV
  227 Entering Passive Mode (74,220,201,109,75,185)
  Making data connection to 74.220.201.109 port 19385
  STOR BonbidTemplatev4.html
  550 Access is denied.
  ftp_store_setup: 2,-30004 (state == RPUT_SETTING_UP)
  retry_failed_operation derr = 2, -30004 retry_state = RPUT_SETTING_UP cancel_cur_cmd = 0 force_reconnect = 0 tw->retry_reconnect_count = 0 making_progress = 0, tw->retry_count = 1
  Error setting up upload of BonbidTemplatev4.html, will retry (attempt #2)
  PWD
  257 "/www/3450" is your current location
  PASV
  227 Entering Passive Mode (74,220,201,109,41,189)
  Making data connection to 74.220.201.109 port 10685
  STOR BonbidTemplatev4.html
  550 Access is denied.
  ftp_store_setup: 2,-30004 (state == RPUT_SETTING_UP)
  retry_failed_operation derr = 2, -30004 retry_state = RPUT_SETTING_UP cancel_cur_cmd = 0 force_reconnect = 0 tw->retry_reconnect_count = 0 making_progress = 0, tw->retry_count = 2
  Error setting up upload of BonbidTemplatev4.html, will retry (attempt #3)
  PWD
  257 "/www/3450" is your current location
  PASV
  227 Entering Passive Mode (74,220,201,109,126,212)
  Making data connection to 74.220.201.109 port 32468
  STOR BonbidTemplatev4.html
  550 Access is denied.
  ftp_store_setup: 2,-30004 (state == RPUT_SETTING_UP)
  retry_failed_operation derr = 2, -30004 retry_state = RPUT_SETTING_UP cancel_cur_cmd = 0 force_reconnect = 0 tw->retry_reconnect_count = 0 making_progress = 0, tw->retry_count = 3
  Fetch could not put “BonbidTemplatev4.html” because the FTP server encountered an error accessing a file or folder. (If you entered a file name, folder name, or URL, check that it is correct.
  Server responded: “Access is denied.”)
  ABOR
  FTP::ftp_abort() FTP_ABOR_SENT_CMD TickCount() = 48013757 reply_received = 48013757 TickCount() - reply_received = 0
  FTP::ftp_abort() FTP_ABOR_SENT_CMD TickCount() = 48013758 reply_received = 48013757 TickCount() - reply_received = 1
  FTP::ftp_abort() FTP_ABOR_SENT_CMD TickCount() = 48013758 reply_received = 48013757 TickCount() - reply_received = 1
  FTP::ftp_abort() FTP_ABOR_SENT_CMD TickCount() = 48013758 reply_received = 48013757 TickCount() - reply_received = 1
  FTP::ftp_abort() FTP_ABOR_SENT_CMD TickCount() = 48013759 reply_received = 48013757 TickCount() - reply_received = 2
  550 Access is denied.
  PWD
  257 "/www/3450" is your current location
  PWD
  257 "/www/3450" is your current location
  PWD
  257 "/www/3450" is your current location
  PWD
  257 "/www/3450" is your current location

  Posted 9 years ago #

• Jim Matthews Administrator

  Hi,

  This does look like a server issue. The server shows you as having permission to upload files in the /www/3450 folder, but when you try it says "Access is denied". I would talk to the server administrator.

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 9 years ago #

• Chris Member

  Jim -

  So, here's a follow-up question... since ALL my ftp destinations are saying that (except for the internal one), would it be safe to assume it's an issue with the server on my end?

  I just find it odd that ALL my ftp destinations would stop working right about when we started having internal server issues as well.

  Thanks...

  Posted 9 years ago #

• Jim Matthews Administrator

  If you are getting that error on servers outside your company network, and not on a server that is inside your company network, that does suggest that the company network firewall is blocking the transfers.

  Can you upload a file to the incoming folder at ftp.fetchsoftworks.com (leave Username and Password blank to login)? You should get an error when you enter the incoming folder, but then you should be able to upload files.

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 9 years ago #

• Chris Member

  Jim -

  Thanks again.

  I tried the ftp you suggested, got the error message, clicked OK, then tried to transfer a test file only to get the Access is Denied message.

  So, does that mean it's a firewall issue on my server?

  Posted 9 years ago #