Fetch Softworks

5.5.2 Unexpectedly Quits in Snow Leopard (12 posts)

• Started 14 years ago by John Sandell
• Latest reply 14 years ago from John Sandell

• John Sandell Member

  I've been on 5.5.2 for a couple of weeks with no problems. However after updating from 10.5.8 to Snow Leopard yesterday, Fetch now quits every time I try to Put a file. Select a file, click the 'Put' button, Fetch gone. I can see and download files OK. This is on several different sites. Current model Mac Pro.

  Posted 14 years ago #

• @MCL Member

  Slightly diff Snow Leopard problem here ... get/put no problem, file transfers are fine, but app will not quit when finished. Last three days have to force quit?? (8-30-2009, 5.5.2 )

  Posted 14 years ago #

• Scott McGuire Administrator

  Hi John,

  We'd like to see a Fetch crash log, which may tell us more about what's causing the problem.

  To find the Fetch crash logs on Mac OS X 10.6 Snow Leopard:

  * In the Finder, go to the "Go" menu and choose "Home"
  * Open the Library folder
  * Open the Logs folder
  * Open the DiagnosticReports folder
  * Scroll down and find the files whose name begin with "Fetch." Each of the files will have a date in its name. Find the file with the most recent date.

  Please send that file to bugs@fetchsoftworks.com along with a short description of the problem and we'll investigate.

  Thanks,

  Scott McGuire
  Fetch Softworks

  Edited 14 years ago #

• Scott McGuire Administrator

  Hi @MCL,

  So, you quit, Fetch closes all the windows, but then doesn't really quit, and you need to force quit it, is that an accurate description of the problem?

  We'd like you to gather some information for us so we can try to figure out what is going on. We'd like a "sample" of Fetch once you've tried to quit it and it hangs - this will tell us where in the code it's stuck.

  About 15 seconds after you've told Fetch to quit and it has not quit, please do the following:

  * Open your Applications folder.
  * Open the Utilities folder.
  * Open the Activity Monitor application.
  * Go to the Window menu, and choose Activity Monitor.
  * Find Fetch in the list of processes - if you are having trouble finding it, type "Fetch" (without quotes) into the Filter field to show only Fetch in the list.
  * Select the Fetch entry, and click the Inspect button.
  * In the new window that appears, click the Sample button.
  * Click Save... to save the sample.
  * Send the saved file, along with a short description of your problem, to us at bugs@fetchsoftworks.com

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 14 years ago #

• @MCL Member

  Will do..whenever next use it. Did also do the auto-file report with Apple thing.

  Posted 14 years ago #

• John Sandell Member

  Many thanks, Scott, crash report now sent.

  This may be a red herring, but after posting the above I reinstalled Fetch (by copying, as usual), after which it no longer crashed but stalled on the file transfer (it Put a file of 0Kb and then sat retrying for ever). I then Restarted the Mac and Fetch went back to crashing as before.

  Best regards

  John

  Posted 14 years ago #

• Scott McGuire Administrator

  Hi John,

  Thanks for the crash report, we'll look it over.

  One thing I noticed right away is that it says you're only running Mac OS X 10.6; you should probably get and install the Mac OS X 10.6.1 update from Software Update and let us know if that helps.

  Also, do use Default Folder X?

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 14 years ago #

• John Sandell Member

  Hi Scott

  Silly me, I should have done the update straight away (I was waiting for Software Update's weekly check). Am now on 10.6.1, and Fetch doesn't crash. However, it doesn't upload either! Just keeps retrying. When I cancel I get the "Fetch could not recover from stopping the current action because the file transfer stalled" message. Nothing is uploaded.

  On another server it also keeps retrying, but gives no message when I stop it. And on this server it has uploaded a zero KB file.

  No, I don't use Default Folder X.

  Best regards
  John

  Posted 14 years ago #

• Scott McGuire Administrator

  Hi John,

  Okay, I'm glad to hear that the 10.6.1 upgrade seems to have fixed the crash.

  To help us look into the problem with uploading, we'd like to see your Fetch log.

  To find the Fetch.log file:

  * Choose "Home" from the Go menu in the Finder
  * Open the Library folder
  * Open the Logs folder
  * Find the file named "Fetch.log"

  And email it to us at bugs@fetchsoftworks.com .

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 14 years ago #

• John Sandell Member

  Hi Scott

  Fetch.log now emailed. I've edited to remove entries prior to this month, as it was a rather huge file – hope this is OK!

  Regards
  John

  Posted 14 years ago #

• Scott McGuire Administrator

  Hi John,

  Thanks for the Fetch.log, we'll look it over. Sorry, I should have suggested you compress it before mailing it to us, because yes, it can be rather large. But I think it contains the info we need.

  In the meantime, could you please try uploading a file to our server and let us know if that works for you?

  To do this, connect to our server using the following information:

  Hostname: ftp.fetchsoftworks.com
  Username: (leave empty)
  Password: (leave empty)

  Once you're connected, you'll see an "incoming" folder. Drag and drop a file to the "incoming" folder.

  You can't open the incoming folder - it's a dropbox, which means you can put files in it but cannot look in it or modify the files afterwards. (Don't worry, we'll delete the file once the test is done.)

  But you'll be able to tell whether your upload is successful or not, which is what we're trying to test.

  Let us know if your upload is successful or not.

  Thanks,

  Scott McGuire
  Fetch Softworks

  Edited 14 years ago #

• John Sandell Member

  Hi Scott

  No luck. Nothing happened for 15 seconds or so**, then it retried and I got the message "Fetch could not put XXX because the server says you do not have the required permissions... Server responded: 'Sorry, you are not allowed to append to (RESTart at the end of) any file on this system'."

  ** This happens with all sites for some reason (I think we've corresponded about it before!). Normally (pre 10.6.1) I cancel immediately and try again and it works. If I just wait for it to retry it also used to work.

  Best regards
  John

  Posted 14 years ago #