Fetch Softworks

5.6 won't launch (4 posts)

• Started 8 years ago by Michelle Buckelew
• Latest reply 8 years ago from Jim Matthews

• Michelle Buckelew Member

  running Yosemite 10.10.3, fetch 5.6, all the sudden this morning won't launch at all, any suggestions?

  Posted 8 years ago #

• Jim Matthews Administrator

  I would download a copy of Fetch 5.7.5 and give it a try. You can download it from:

  http://fetchsoftworks.com/fetch/download/latest

  If it won't open please contact us at http://fetchsoftworks.com/fetch/feedback and we'll help troubleshoot the problem.

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 8 years ago #

• Robert Member

  I'm having the same problem as Michelle, 5.5 stopped working, running Yosemite 10.10.3. I downloaded the 5.7 version (bought a new license for $30) and it still won't open. When I click on it nothing happens.

  Posted 8 years ago #

• Jim Matthews Administrator

  Hi Robert,,

  I'd like to take a look at your Fetch.log file to see if I can figure out why this is happening. To find Fetch.log:

  1) Choose Go to Folder… from the Go menu in the Finder
  2) Enter:

  ~/Library/com.fetchsoftworks.Fetch/Logs

  and click Go

  Then email Fetch.log to bugs@fetchsoftworks.com

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 8 years ago #