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5.6 won't launch (4 posts)

  • Started 2 years ago by Michelle Buckelew
  • Latest reply 2 years ago from Jim Matthews
  • Michelle Buckelew Member

    running Yosemite 10.10.3, fetch 5.6, all the sudden this morning won't launch at all, any suggestions?

    Posted 2 years ago #

  • Jim Matthews Administrator

    I would download a copy of Fetch 5.7.5 and give it a try. You can download it from:

    http://fetchsoftworks.com/fetch/download/latest

    If it won't open please contact us at http://fetchsoftworks.com/fetch/feedback and we'll help troubleshoot the problem.

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 2 years ago #

  • Robert Member

    I'm having the same problem as Michelle, 5.5 stopped working, running Yosemite 10.10.3. I downloaded the 5.7 version (bought a new license for $30) and it still won't open. When I click on it nothing happens.

    Posted 2 years ago #

  • Jim Matthews Administrator

    Hi Robert,,

    I'd like to take a look at your Fetch.log file to see if I can figure out why this is happening. To find Fetch.log:

    1) Choose Go to Folder… from the Go menu in the Finder
    2) Enter:

    ~/Library/com.fetchsoftworks.Fetch/Logs

    and click Go

    Then email Fetch.log to bugs@fetchsoftworks.com

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 2 years ago #

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