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5.77 - error -25293 (10 posts)

  • Started 5 months ago by KWilliams
  • Latest reply 4 months ago from Jim Matthews
  • KWilliams Member

    Hi, I just bought 5.77 and now Fetch does not work at all on my computer. I see all of my old sites from my previous version of Fetch but I can not connect to anything. I keep getting this message: :The action could not be completed because of an error has occurred. (Mac OS error -25293). Very frustrating. Any suggestions?

    Posted 5 months ago #

  • KWilliams Member

    Following up on my own question/concern. After 2 restarts I think I'm good, all is working. Thank you!

    Posted 5 months ago #

  • KWilliams Member

    Shoot, yet again. I keep getting this message: :The action could not be completed because of an error has occurred. (Mac OS error -25293). Very frustrating. Any suggestions?

    Posted 5 months ago #

  • Jim Matthews Administrator

    Hi,

    It looks like there's an error with the Keychain, the part of Mac OS X that stores passwords. Deleting the password in question might help fix this problem. Here's what you would do:

    1) Choose Utilites from the Go menu in the Finder
    2) Open the Keychain Access application
    3) Type the hostname or username for your FTP account in the search field, to narrow down the list
    4) Double-click the entry for your FTP account
    5) Click the Show password checkbox; you will be prompted for your Mac's system password
    6) Make a note of the password
    7) Go back to the list of Keychain Access passwords, and choose Delete from the Edit menu (or hit the delete key on your keyboard) to delete that entry; you'll be asked to confirm your decision
    8) Try opening Fetch and connecting again; you may be prompted for the password

    Please let me know if that does not fix the problem.

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 5 months ago #

  • Shaun Moon Member

    Would this be necessary on every shortcut? Seems unlikely an os error would cause every fetch ftp password to be damaged and no other passwords

    Posted 4 months ago #

  • Jim Matthews Administrator

    It does seem unlikely, but I've heard reports of other applications being affected as well. Some users have had luck with a simpler procedure:

    * Quit Fetch, if it's running.
    * In the Finder, choose Utilities from the Go menu
    * Open the Disk Utility application
    * Select the startup disk in the list on the left
    * Click the "First Aid" button, and then the Run button
    * Once it's done, try Fetch again.

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 4 months ago #

  • Michael Murdock Member

    10.13.3 passwords NOT being saved in shortcuts. Have done everything you suggested here. Running 5.7.7 and never had this problem in previous versions. Been a user for more years than I can remember but it's pretty much since you first launched this app. LOL Thanks!

    Posted 4 months ago #

  • Jim Matthews Administrator

    Hi Michael,

    Do you get an error when you try to save a password?

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 4 months ago #

  • Michael Murdock Member

    No error. When I reopen the shortcut it prompts me for
    Password. I add password and click add to keychain
    Quit program, relaunch, password for shortcut is missing.

    Ran diskfirstaid no change in behavior.

    Posted 4 months ago #

  • Jim Matthews Administrator

    Do you see the password listed in Keychain Access?

    Posted 4 months ago #

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