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5.8.1 upgrade not accepting current license for 5.7..7 (2 posts)

  • Started 3 years ago by Bruce
  • Latest reply 3 years ago from Jim Matthews
  • Bruce Member

    I have Fetch 5.7.7 currently installed on my 2017 iMac 5K running Mojave 10.14.6. This version is working fine. When I download 5.8.1 and trying to run, it wants my to enter my license name and serial number. After entering the required info, a dialogue appears saying "Please double-check that you entered the correct name and the serial number." I did check name and serial number on the website and it says the upgrade is free. I wonder what may be causing this issue?

    Thank, Bruce

    Posted 3 years ago #

  • Jim Matthews Administrator


    Fetch 5.8 does not recognize some very old educational use licenses issued in the early 2000s (ones that start with FETCHED). Please contact me at and I can help.


    Jim Matthews
    Fetch Softworks

    Posted 3 years ago #


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