Fetch Softworks

5.x quits at startup on intel mac (10 posts)

• Started 16 years ago by TNG
• Latest reply 16 years ago from Scott McGuire

• TNG Member

  Had 5.1 working fine on Intel Mac Mini, had to reinstall operating system, now I can't get 5.1 or updated 5.2 to start. They quit on start up. Program icon jump on the dock, and screen flashes for second and shuts down. Removed, installed, removed installed updated version, removed plist, ran Disk Utility Permissions Repai, ran Disk Warrior, nothing helped. Any patches available?

  Posted 16 years ago #

• Scott McGuire Administrator

  Hi,

  Sorry you're having troubles. Try doing the following:

  * Choose "Home" from the Go menu in the Finder
  * Open the Library folder
  * Open the Preferences folder
  * Find the com.fetchsoftworks.Fetch.plist, Fetch Prefs and Fetch Cache files, and move them to the Desktop. (You may not have all three files. That's okay.)

  Then try to run Fetch. Does that fix the problem? If so, please email the three files you moved to the Desktop to us at:

  bugs at fetchsoftworks dot com

  so that we can figure out why they make Fetch crash.

  If that does not fix the problem, let us know and we'll investigate further.

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 16 years ago #

• Scott McGuire Administrator

  Hi,

  Also, after you reinstalled the operating system, did you run Apple's Software Update to make sure you had the latest Mac OS X updates?

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 16 years ago #

• TNG Member

  Thanks for the quick reply, Scott. I removed those files (did no have Fetch Prefs, but we may have removed before in an attempt to fix) and this did not help.

  Yes, after reinstalling the operating system we did all the updates, then installed Fetch. So not sure if it is something in one of the latest updates that conflicts?

  I appreciate your help.

  Posted 16 years ago #

• Scott McGuire Administrator

  Hi,

  No, as far as we know there isn't a conflict with any of the latest updates.

  We'd like to take a look at the Fetch.crash.log, so we can try to figure out what the problem is. Could you please e-mail it to us?

  To find the Fetch.crash.log file:

  * Choose "Home" from the Go menu in the Finder
  * Open the Library folder
  * Open the Logs folder
  * Open the CrashReporter folder

  Please send it to:

  bugs at fetchsoftworks dot com

  along with a short description of your problem and we'll take a look.

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 16 years ago #

• TNG Member

  There isn't a crash log for Fetch in there, or anywhere on the computer ??

  Posted 16 years ago #

• Scott McGuire Administrator

  Hi,

  Hmm. Okay, could you please send us your system log? That may contain information about the problem.

  To find the system.log file:

  * Choose "Go to Folder..." from the Go menu in the Finder.
  * Enter "/var/log" (without the quotes).

  Then, please email the system.log file you'll find in that folder to bugs at fetchsoftworks.com .

  Thanks,

  Scott McGuire
  Fetch Softworks

  [This message has been edited by ScottMcGuire (edited 04-10-2007).]

  Posted 16 years ago #

• TNG Member

  Yes, I will send that right now, I do see some Fetch info in there. Thank you.

  Posted 16 years ago #

• brettT Member

  Originally posted by TNG:

  Yes, I will send that right now, I do see some Fetch info in there. Thank you.

  I have the same type of proble. I'm on an intel imac 1.83 dual core and Fetch will no longer open for me after I did a complete install.

  Several errors reported in log as:

  Apr 16 11:08:57 bvrettskis-computer Fetch 5.2 (5C121): --- BEGIN FETCH ERROR ---
  Apr 16 11:08:57 bvrettskis-computer Fetch 5.2 (5C121): FST2RiOtqQH4BHgVMAJ90SAE/xXACf6RgFrgPwAYAfmf0AAHWuAAD57AACAQgB5qtAAAflgAAPXoAAAAI
  Apr 16 11:08:57 bvrettskis-computer Fetch 5.2 (5C121): The action could not be completed because an error has occurred. (Mac OS error -981.)
  Apr 16 11:08:57 bvrettskis-computer Fetch 5.2 (5C121): --- END FETCH ERROR ---
  Apr 16 11:13:09 bvrettskis-computer Fetch 5.2 (5C121): --- BEGIN FETCH ERROR ---
  Apr 16 11:13:09 bvrettskis-computer Fetch 5.2 (5C121): FST2RiOupQH4BHgVMAJ90SAE/xXACf6RgFrgPwAYAfmf0AAHWuAAD57AACAQgB5qtAAAflgAAPXoAAAAI
  Apr 16 11:13:09 bvrettskis-computer Fetch 5.2 (5C121): The action could not be completed because an error has occurred. (Mac OS error -981.)
  Apr 16 11:13:09 bvrettskis-computer Fetch 5.2 (5C121): --- END FETCH ERROR ---

  Posted 16 years ago #

• Scott McGuire Administrator

  Hi brettT,

  Could you also please send your log and a short description of your problem to

  bugs at fetchsoftworks dot com

  too? We think we know what the problem is with the -981 errors, and may be able to help you out.

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 16 years ago #