Fetch Softworks

Access is Denied (5 posts)

• Started 19 years ago by ChrisD
• Latest reply 19 years ago from ChrisD

• ChrisD Member

  I'm trying to transfer files to my website server for the first time, but am having trouble. I can connect just fine, but when I try to put or get I get the error message, "Server response: index.htm: Access is denied." The tech guy at my server says that I should have all the permissions I need to transfer files. Below is the transcript for when I double clicked on the root folder on the server and then when I tried to drag a file to the root server. Can you help?

  Fetch 4.0.3 System 0x1036 Serial FETCH5X001-9ZJ2-APPQ TR
  Connecting to ftp.demarsmedia.com port 21 (3/17/05 8:34:44 AM)
  220 wimhip2 Microsoft FTP Service (Version 5.0).
  USER ntwebadmin@demarsmedia
  331 Password required for ntwebadmin@demarsmedia.
  PASS
  230 User ntwebadmin@demarsmedia logged in.
  SYST
  215 Windows_NT version 5.0
  PWD
  257 "/" is current directory.
  MACB ENABLE
  500 'MACB ENABLE': command not understood
  SITE DIRSTYLE
  200 MSDOS-like directory output is off
  PWD
  257 "/" is current directory.
  CWD www
  550 www: Access is denied.
  TYPE I
  200 Type set to I.
  SIZE www
  550 www: Access is denied.
  MDTM www
  550 www: Access is denied.
  PORT 192,168,15,102,42,253
  200 PORT command successful.
  RETR www
  550 www: Access is denied.
  ftp_retrieve: -30000 (state == GET_RETRIEVING)
  cur_relpath: work_dir: / url_path: www/
  CWD www/
  550 www/: Access is denied.
  ftp_cwd: -30008 (state == CHANGING_DIR)

  Posted 19 years ago #

• Jim Matthews Administrator

  The server is saying that you don't have permission to enter the www folder. I would show the transcript to the server guy; something needs fixing on that end.

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 19 years ago #

• ChrisD Member

  Hi, Jim. I checked with my server guy and this is what he said, "I checked your post on the fetch site and saw the ftp log you included. I was then able to recreate your problem exactly. The problem is with the "remote site folder" setting. The server requires you indicate what folder you want to be logged into during the login process. In WS_FTP Pro that setting is on "Startup" tab of the "Site Options" window. To get that window, click on FILE, CONNECT, then click on the ftp account you created for your site and then EDIT. Click on "Startup" tab. In the "Remote site folder" field put demarsmedia.com. That will make it work."

  I had downloaded the WS_FTP for my pc and that did make it work, but I prefer to work on the mac. I wasn't able to locate a similar setting in Fetch. Is there such a setting?

  Posted 19 years ago #

• Jim Matthews Administrator

  Yes. You can put "demarsmedia.com" in the "Initial directory" field of the New Connection dialog (click the triangle control to reveal it), or if you are using a shortcut you would edit the shortcut to have "demarsmedia.com" in the Directory field. Please let me know (and post a transcript) if that does not work.

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 19 years ago #

• ChrisD Member

  Thank you, Jim. I hadn't noticed that triangle thing in the new connection box. You are a Fetch god.

  Posted 19 years ago #