Fetch Softworks

Accessed but Denied! (4 posts)

• Started 17 years ago by Wypaz
• Latest reply 17 years ago from Scott McGuire

• Wypaz Member

  Hi guys, we have been using fetch for a couple of years now - all was well. But this week I double clicked on one of our shortcuts (which we have been using for ages) - fetch connects succesfully and we can grab files and download them no problems, but EVERY time we try to upload a file it says: SERVER RESPONSE: ACCESS DENIED. - Any ideas? I have little hair left now and I don't want to be bald before I am 36! - I have tried all the usual checks - firewalls, passive mode checked etc ? HELP!

  Posted 17 years ago #

• Scott McGuire Administrator

  Hi,

  A transcript from your attempt to upload will help us diagnose the problem.

  Could you please connect, try an upload, and then after you get the error message, choose Fetch Transcript from the Window menu, copy the entire contents of the transcript window, and paste them here?

  We'll take a look and try to figure out what's going on.

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 17 years ago #

• Wypaz Member

  Connecting to ftp.stephensandgeorge.co.uk port 21 (25/4/06 4:23:15 pm)
  220-gwestor. X2 WS_FTP Server 5.0.4 (6265059)
  220-Welcome to our FTP Site
  220 gwestor. X2 WS_FTP Server 5.0.4 (6265059)
  USER mcmillan
  331 Password required
  PASS
  230-user logged in
  230-Welcome mcmillan
  230-*** V E R Y I M P O R T A N T ***
  230-Please read the 'ftpterms' and 'ftpaccess' files
  230-within your directory before utilising the FTP site.
  230 user logged in
  SYST
  215 UNIX
  PWD
  257 "/users/mcmillan" is current directory
  MACB ENABLE
  550 Access is denied.
  PWD
  257 "/users/mcmillan" is current directory
  PWD
  257 "/users/mcmillan" is current directory
  PASV
  227 Entering Passive Mode (194,129,183,244,10,108).
  LIST
  150 Opening ASCII data connection for directory listing
  drwxr-x--- 2 mcmillan System 0 Apr 24 13:13 .
  drwxr-x--- 2 mcmillan System 0 Apr 24 13:13 ..
  -rwxr-x--- 1 mcmillan System 843545 Apr 24 13:13 44442-No-Limits-p04-p05.pdf
  drwxr-x--- 2 mcmillan System 0 Apr 24 12:40 copied
  226 transfer complete
  TYPE I
  200 Type set to IMAGE.
  PASV
  227 Entering Passive Mode (194,129,183,244,10,109).
  STOR BCC TURKEY FF.pdf
  550 Access is denied.
  ftp_store_setup: -30000 (state == RPUT_SETTING_UP)
  ABOR
  550 Access is denied.
  QUIT
  221 Good-Bye

  Posted 17 years ago #

• Scott McGuire Administrator

  Hi,

  Thanks for the transcript. Here are a few things to try:

  * Try uploading a file without spaces in the name (either find one, or rename one for test purposes). Can you upload that file successfully?

  * If you're not using Fetch 5, download Fetch 5 (you can test it for free for 15 days) and try uploading a file with it.

  * Make sure you're not out of space in your account on the server. While Fetch can tell you how much space you've used, there's no way to find out what your maximum limit is in Fetch unless the server sends that information, and it didn't. So if you don't know how to find out that information, one way to test this is to remove a large file (hopefully one you don't need anymore), and try uploading again.

  Let us know if any of these help. If none of them work, it's probably a server problem - you should contact your hosting provider.

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 17 years ago #